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Caribbean Bay Resort Bukit Gambang Resort City

Jalan Bukit Gambang Utama, Gambang, Kuantan, Malaysia 26300

Up to 30% off with Agoda Insider Deals!

About Caribbean Bay Resort Bukit Gambang Resort City


Uniquely located in a secondary forest, Caribbean Bay Resort Bukit Gambang Resort City offers a refreshing and serene environment. One of the largest water parks in the East Coast of Malaysia, it is ideal for both business or leisure travelers. Featuring excellent accommodation, they offers suites and rooms that are filled with modern facilities. Just a stone's throw away from Bukit Gambang water park, it is an excellent location for an adventure - whether its for adults or children. The main attractions at the water park include Coco Beach, Penguin Island, Tree Top Hill, and Garden Terrace. A perfect place for a getaway, it is also a perfect choice for companies, schools, and academic institutions that are looking for team building opportunities. Undoubtedly a unique place of stay, Caribbean Bay Resort Bukit Gambang Resort City is a splendid choice if your looking for fun in Malaysia.
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Hotel Facilities

  • 24-hour front desk
  • ATM/cash machine on site
  • bar
  • BBQ facilities
  • coffee shop
  • elevator
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • room service
  • safety deposit boxes
  • shops
  • tours
  • vending machine

Sports and Recreation

  • fitness center
  • games room
  • hot tub
  • karaoke
  • outdoor pool
  • pool (kids)


  • Wi-Fi in public areas


  • car park

Languages Spoken

  • English
  • Malay
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Effective from January 4, 2016, Bukit Gambang Water Park will operate as follows ;
From 11:00 AM to 06:00 PM on Wednesday and Thursday
From 09:30 AM to 06:30 PM on Friday to Sunday, Malaysian public holidays and school holidays.
The water park is closed on every Monday and Tuesday except during Malaysian public holidays and school holidays.

Effective from 04 January 2016, Bukit Gambang Safari Park will Operate as follows ;
From 12:00 PM to 06:00 PM on Monday to Tuesday From 10:00 AM to 09:00 PM on Friday to Sunday, Malaysian public holidays and school holidays
The safari park is closed every Wednesday to Thursday except during Malaysian public holidays and school holidays.

Child and extra bed policy
Infant 0-3 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 4-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 3:00 PM
Check-Out Until: 12:00 PM
Number of Floors: 5
Number of Rooms : 578
Reception Open Until: 00:00AM
Time to Airport (Minutes): 20
Year Hotel Built: 2009
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Recent customer comments

Filter by traveler type
All reviews (1354)

Business travelers (62)

Couples (82)

Solo travelers (8)

Families with young children (854)

Families with older children (291)

Groups (57)

Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

4.8 SEAH M.
May 03, 2016
no maintenance with the building too darkness, as special lighting at staircase is spoiled, lift service cannot go to 3rd floor, air-conditioning no cool. water theme park 'Penguins' area no maintenance & a lot of thing is spoiled no function.

4 Yang T.
May 04, 2016
Slow check in
Slow check in, Bad breakfast and the foods not much to choice. Room aircon noisy...

8.4 Tg S.
May 02, 2016
its realy easy to book hotel through agoda.
we can check in at 1.00 pm during weekdays.

6.8 Mohd S.
April 25, 2016
Good place to stay if you plan to visit the water park and safari. The breakfast provided is delicious. 35 km from city centre

3.6 Puvendran P.
April 25, 2016
Not as great as advertised
I booked Caribbean bay but was located to Arabian Bay due to low occupancy hence the resort closed the entire Caribbean Bay. 1. Check in - quick 2. Parking - Ample (due to low occupancy) 3. Room - Studio - somewhat Clean and spacious, but mattress had stains. Wifi was hopeless - called several times but no one came or checked. Fridge was not working, had to request for change. with low occupancy it took almost 1 hr for any ppl to come and attend to you. Pillow was charged extra RM 5 per piece. Air cond was too small and logged up, it took good 2 hr to cool the room. 4. Buffet - poor choices 5. Buffet Dinner - free - was even sad. tasted bad and dry. I ordered ala carte fried rice and it took almost 40 min I did not even bother with the swimming pool. Package included free entrance to water park n animal safari 1. Animal safari - the main attraction supposed to be the White lion and the open Savannah. animals were little, few species. 2. Night Safari - very little animal and small cages, nothing great. 3. Show - had 3 show - Birds Show - OK, FireDance - Good, Tarzan - OK 4. Water Park - good option for kids slides, kids will enjoy. Food was ok, but not so pricey. Water was murky and dirty in a lot of the pools. Overall - OK if you are not so particular and just want to have a quick getaway.

8 Noorli K.
April 18, 2016
Luv it! 😍
My kids are dreaming of coming back again!

5.6 Rohaizat R.
April 18, 2016
Need improvement
Lack of tv channel. Only 3 channel. Even bufget hotel can provide astro channel. Aircond not cool. Take 1 hour to cool the room. Shower is not ok

5.6 sharidah J.
April 18, 2016
Tv is down.cannot watch vision 4 Night safari is not as expected.disappointed.

8 Siti Y.
March 28, 2016
great place to hang out with your little one
room was spacious. caribbean location next to the park. there is buggy waiting. no need to bring your car.breaksfast was so-so

March 21, 2016
carribean review
its near location to water park/safari, its own swimming pool is huge and comfy,
excellent stay!