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Excellent 8.4
Based on 2083 reviews

Recent customer comments

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based on 2083 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.2
  • Location 8.9
  • Room Comfort/Standard 8.8
  • Staff Performance 8.3
  • Value for Money 8.1
  • Food/Dining 7.2

8.4 JANE W.
South Korea
June 08, 2016
Great location
Great location, value for money

9.2 Graham S.
United Kingdom
June 08, 2016
Good Value
The Carlton City is a sister hotel of the independent Carlton Hotel in Bras bash Road. Its newer and the rooms are clean and everything is very well maintained. Car parking is free for hotel guests and there seemed to be plenty of spaces. Its close to Chinatowns bars and restaurants so I ate out and didn't use the hotel restaurant facilities. Reasonable selection of TV channels, good free wifi and a complimentary mini-bar. Check-in and Check out was fairly efficient. No complaints at all except that they seem to turn off the hot water overnight which is odd for a 5 star hotel. Like the bigger original Carlton hotel their rates are much cheaper than the chain hotels.

8 Patsy T.
June 06, 2016
Location, Food
Central location , away from busy shopping area but yet conveniently accessible by walk to Chinatown and by MRT to Orchard and Vivo etc . For breakfast , walk over to hawker centre opposite the hotel for great local food . Craving for Korea or Japanese food for dinner ? Spoilt of choices along the street right in front of the hotel .

8 Jasmine K.
June 03, 2016
Great location, service and clean and spacious rooms
Great location, service and clean rooms

8.8 Katie J.
New Zealand
June 01, 2016
Great Hotel, just needs to improve on a few things. Recommend!
Fantastic hotel and so close to being perfect. They just need to improve a few facilities like the gym and swimming pool - think about simple touches, like nice water and fresh towel in the gym, more machines and pool side F&B service. The bedrooms are great, staff are fantastic and location was perfect for my needs.

8.4 zhi P.
June 01, 2016
Value for money
Big room with bathtub, bay window, comfortable sealy bed. Only downside was toilet seat cover kinda yellowish and carpet wasn't vacuumed.

May 31, 2016
Decent hotel
Location was great with restaurants/ shopping mall/ mrt within walking distance. Service was great. Free complimentary parking.

6 YEE C.
May 30, 2016
convenient and clean
clean, near to mrt and the food court just opposite the hotel

6 chiam J.
May 30, 2016
Need to improve
Check in was swift, but staff at counter did not mention about wifi password, had to call 3 times to reception before someone finally pick up the call. Once into the room, realized that the toilet has no bath mat and tv was not working. Requested for technical assistance but can't rectify the issue so we requested for change of room to next door. Bellboy came swiftly to attend the change of room. But other than that, in room telephone does not work properly and calls to reception or housekeeping may ring a few times before someone answer or not at all. The bathroom and anti-slip mat; like others have reviewed, is mouldy and gross looking. Tv limited channels and many hiccups. Only good thing is it's located near many eateries and the MRT station. But that's about it.

10 John H.
May 30, 2016
Great place!