Back to hotel info

Excellent 8.1
Based on 12880 reviews

Recent customer comments

Filter by traveler type

based on 12880 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.3
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.4

Mohamed J.
October 08, 2015
Best Experienced
Friendly, ambience and homely.
Great experienced as televised in tv media, I had a wonderful experienced from hotel.Team members from cafe, reception and room service gave me great impressions of their dedicated services with genuine smiles.Thumb ups to both cafe service team member who go beyond a mile to have food sent first before he left for his afternoon briefing and have the bill readily for me to sign. The room service team member was very promptly sent fruit platter to my room although he tried to send on the first time. With little things do by team members gestures, guest will make a comeback. Thank you, Carlton.

Tom P.
United Kingdom
October 08, 2015
Carlton Hotel
Excellent location close to shops, attractions and MRT; very attentive staff and good size room
A very enjoyable stay. This was the first time at the Carlton, but we would stay again.

Brunei Darussalam
October 08, 2015
Best hotel with comfort room
Best hotel for business trip
Always stay in this hotel. Location right in the center, easy for dining & meeting.

Lin W.
October 07, 2015
Like at home

Suzette C.
October 07, 2015
Great stay
Clean rooms, nice location, friendly staff

Abigail J.
October 07, 2015
Good location with homey feel
Location, customer service, amenities
It had the best location for people who want to experience the city. We had a complimentary upgrade which is highly appreciated as we had our baby with us.

Helda S.
October 07, 2015
Good location and clean
Location, cleanliness

Elston N.
October 07, 2015
Old but clean hotel
location, peaceful, clean
Overall, for the service, its below average. Requested for anniversary arrangement but there was none provided. Very disappointed in this...even though i have pre-booked 1 month earlier and have left comments and notes. I believe no one really bother to read the notes and requests.

Romil T.
October 06, 2015
Staff are inefficient
Location, rooms, wifi
Rooms were good, location was great for business as well as entertainment. Staff at front desk are really inefficient. They almost made me miss my flight due to several bungle ups in the billing and not being able to print out the right bill copy. They took more than 20 minutes to check me out. To top it, I was promised breakfast in a box to my room as I had to leave before breakfast began. That was not delivered at all. No one knows where it was. The club room attendant would rather say no to all your requests first rather than see what can be done. Absolutely not like the Singapore I know.

Alejandro B.
October 06, 2015
First wow oin Singapore
quality, service, location
I had a wonderful stay in a big clean room, with very comfortable bed. On Saturdays there is the option of a free Yoga class in the morning and the hotel has a great bar and a great cantonese restaurant. Its location is superb, just a few meters from the City Hall sub. and behind the Raffles Hotel.Service is very good, too.