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Carlton Hotel - The Hotel Collection

19 North Bridge, Edinburgh Old Town, Edinburgh, United Kingdom EH1 1SD (Show on map)

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Formerly : Barcelo Edinburgh Carlton Hotel
Carlton Hotel - The Hotel Collection Edinburgh - Restaurant Carlton Hotel - The Hotel Collection Edinburgh - Interior Carlton Hotel - The Hotel Collection Edinburgh - Exterior Carlton Hotel - The Hotel Collection Edinburgh - Entrance Carlton Hotel - The Hotel Collection Edinburgh - Fitness Room Carlton Hotel - The Hotel Collection Edinburgh - Exterior Carlton Hotel - The Hotel Collection Edinburgh - Interior Carlton Hotel - The Hotel Collection Edinburgh - Interior Carlton Hotel - The Hotel Collection Edinburgh - Interior Carlton Hotel - The Hotel Collection Edinburgh - Interior Carlton Hotel - The Hotel Collection Edinburgh - Interior Carlton Hotel - The Hotel Collection Edinburgh - Interior Carlton Hotel - The Hotel Collection Edinburgh - Swimming Pool Carlton Hotel - The Hotel Collection Edinburgh - Restaurant Carlton Hotel - The Hotel Collection Edinburgh - Meeting Room Carlton Hotel - The Hotel Collection Edinburgh - Twin Room
Area: Edinburgh Old Town Number of Rooms: 189

Recent customer reviews

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Very good

7.9

based on
222 reviews

181 reviews in English

Value for Money
7.2
Location
9.3
Staff Performance
8.2
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.6
Food/Dining
7.5
All reviews (222)
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Michael W. Couples United Kingdom, January 13, 2016
Big, plain and we'll positioned

Location, room size, access
5.3
Very impersonal hotel. The breakfast experience is well off the mark - cold plates, tinned fruit, rubber eggs, greasy bacon and mushrooms but good sausage and tomato. Only one old school waiter -the rest did not really want to be there. Decor tawdry. Needs managers and supervisors who are on the ball. Sorry but there it is. Served a purpose. Also banging service doors at early hours. This does not include the scaffolding and long term makover which is not really a problem but pre information would be fair.
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Sharron B. Groups United Kingdom, January 2, 2016
Hogmanay disappointment
3
It was awful! We had paid £54 to upgrade to a deluxe room and it was absolutely awful! The rooms are very dated & depressing! A large piece of wood fell from the window frame & hit me on the head - I called reception to report this & the concierge just wedged it back up in the window! The walls were scabby & the shower curtain was holding on by 2 clips! They agreed to move us to another room & when we went to see it the room was being cleaned & the cleaner said 'they've made a right balls up'. On day 2 they agreed to refund me the upgrade sum of £54 and moved us to floor 5 to one of the renovated rooms. This room was lovely & spacious but freezing cold & the electrics were a disaster, to put the toilet light on meant that every light in the room had to be on! The power shower had no power & no shampoo! There was a dog in the room next door that was yapping most of the night. On departure they had the cheek to charge £27 extra for the renovated room! I am a frequent traveler to Edinburgh & have stayed in many hotels - this was the most expensive & uncomfortable stay ever!
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Lorna C. Couples United Kingdom, December 31, 2015
City centre stay

Location, agoda price and breakfast
7
Great last min agoda booking but the hotel was a little disappointing. The room was very aged: plugs didn't work, TV channels not tuned in and even after asking for it to be fixed no change and note of why. Needs a refurb and could then be very impressive and certainly has an amazing location. The £10 breakfast offer is worth it in the winter with very friendly staff.
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Renee C. Couples United Kingdom, December 7, 2015
Graet location

Location, breakfast, warm rooms
9.7
We enjoyed our stay so much we stayed here an extra night due to the travel disruptions. We were returning guest so requested a particular room. This did not happen the first night of our arrival, but the staff changed us for the second then we booked the extra night. Staff were friendly and polite at all times. Breakfast was excellent as always with a great choice of traditional or continental. The location is fabulous where ever you plan to travel. If on foot you are within walking distance of all the major attractions and bus routes. If you decide to explore further the train station is close by. We had a great time and will be returning for my birthday next year.
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Jaden C. Couples Singapore, December 7, 2015
Great location

Location staff and big rooms
8.7
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John S. Couples United Kingdom, December 6, 2015
Not staying at The Carlton Hotel

taxi was provided to transport us to another hotel
3.7
We arrived at the Hotel at 3.40pm on 05/12/2015 and went to the reception to book in. All of a sound one of the receptionists said they had been a technical error and there was no room for us. However, they had booked a room at the St James Hotel and we were transported there by a taxi. St. James was satisfactory but my wife had particularly wanted to stay in the Carlton. The booking had been made several months in advance and there had been no attempt to contact us to advise us of the situation.
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Alexander M. Groups United Kingdom, December 1, 2015
First Class

Staff,Rooms, Food
10
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Catherine B. Groups United Kingdom, November 29, 2015
Fabulous hotel

Great location, comfortable spacious room and lovely bar area
10
Very comfortable, close to the station, lovely decor, big hotel, spacious room, very modern and clean.
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Kristen G. Couples Australia, November 1, 2015
NA

Location. Facilities.
8
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Jeanette M. Groups United Kingdom, October 11, 2015
Uncomfortable bed

Location
6.7
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Carlton Hotel - The Hotel Collection EdinburghCarlton Hotel - The Hotel Collection Edinburgh - RestaurantCarlton Hotel - The Hotel Collection Edinburgh - InteriorCarlton Hotel - The Hotel Collection Edinburgh - ExteriorCarlton Hotel - The Hotel Collection Edinburgh - EntranceCarlton Hotel - The Hotel Collection Edinburgh - Fitness RoomCarlton Hotel - The Hotel Collection Edinburgh - ExteriorCarlton Hotel - The Hotel Collection Edinburgh - InteriorCarlton Hotel - The Hotel Collection Edinburgh - InteriorCarlton Hotel - The Hotel Collection Edinburgh - InteriorCarlton Hotel - The Hotel Collection Edinburgh - InteriorCarlton Hotel - The Hotel Collection Edinburgh - InteriorCarlton Hotel - The Hotel Collection Edinburgh - InteriorCarlton Hotel - The Hotel Collection Edinburgh - Swimming PoolCarlton Hotel - The Hotel Collection Edinburgh - RestaurantCarlton Hotel - The Hotel Collection Edinburgh - Meeting RoomCarlton Hotel - The Hotel Collection Edinburgh - Twin Room


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