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Carlton Hotel - The Hotel Collection

19 North Bridge, Edinburgh Old Town, Edinburgh, United Kingdom EH1 1SD (Show on map)

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Formerly : Barcelo Edinburgh Carlton Hotel
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Area: Edinburgh Old Town Number of Rooms: 189
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

from 197 reviews

Value for Money
7.3
Location
9.3
Staff Performance
8.2
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.7
Food/Dining
7.6
All reviews (197)
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Long L. Groups United Kingdom, July 30, 2015
Very convinent hotel

Location, reception staff
8.7
Very good location, helpful staff at the reception. Breakfast is not bad .
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Kirsty S. Couples United Kingdom, July 26, 2015
Great stay

Central clean friendly
8.7
Great location, clean, friendly staff. Good value. Only negative is the rooms are very dated
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Peter C. Couples United Kingdom, July 22, 2015
Edinburgh trip

Location,location,location
8
Pool was too cold. Looks tired in the pool area
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Charles A. Couples United Kingdom, July 19, 2015
Excellent Staff

Location, comfort, breakfast
10
The reception staff were extremely helpful, kind ans always smiling
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Ami C. Groups United Kingdom, July 18, 2015
Tourists from Glasgow

The breakfast was brilliant, even though because we were a couple of 18year old guests suddenly that meant we never got served any tea or coffee because they obviously assumed we didn't want any.
8.3
The receptionists and concierge were lovely and always happy to help with any queries. The spa within the hotel was also brilliant, it had really good deals on when we went too which made it even better. All in all it was a great hotel, it wasn't brilliant the room was somewhat middle of the road with terrible art work but everything else excelled. You really do just pay for location though, it is literally about 2 minutes from Princes Street.
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Raymond S. Couples Singapore, July 15, 2015
Historical Hotel

Location, historical and classy
9
Always fond of the hotel with its rich history and brilliant architecture. Location was in the old town of Edinburgh which was full of history.The hotel was near to Edinburgh castle and it is always easy to go to the new town or princess street.
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Chew T. Families with older children Malaysia, July 13, 2015
Best hotel in Edirburgh old town.

Location..friendly staff..good breakfast.
8.7
Yes..surely
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Sinead C. Couples Ireland, June 29, 2015
Very disappointing
2.7
A very disappointing stay. The hotel broke our suitcase when we left it at reception prior to checking in. They did not offer an apology and actually accused us of breaking it after the porter had admitted he broke it. We had to ask numerous times for them to offer a resolution however no resolution was offered. The attitude of the reception staff was appalling. We received very poor service. The standard of the room was poor. The rooms were small and the windows were filthy. Very poor value for money. I would definately not recommend this hotel and would be very reluctant to stay in a hotel collection hotel again.
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Andrew C. Couples United Kingdom, June 28, 2015
Not the best condition

Food lovely, best location, bed is comfortable
6.3
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Mark H. Couples United Kingdom, June 21, 2015
Carlton

Breakfast, Location
5.7
Water would not drain from bath, carpet was threadbare, could not connect to internet, room key kept failing, swimming pool was cold and changing rooms a disgrace. Hotel is very tired and needs complete refurbishment.
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