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Carlton Hotel

76 Bras Basah Road, Marina Bay, Singapore 189558 (Show on map)

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Area: Marina Bay Number of Rooms: 915
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
9261 reviews

Value for Money
7.6
Location
9.0
Staff Performance
7.9
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.0
Food/Dining
7.4
All reviews (9261)
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Gim T. Families with young children Singapore, August 10, 2013
Relaxed

Location, Food, Kids pool
7.3
The location was great. Right next to Raffles City Shopping Mall and City Hall Mrt. Easy access to places such as the Singapore Art Museum, Bras Basah Complex (Bookshops). Variety of food places around hotel, 24 hr kopitiam few minutes walk away plus the Raffles City Shopping Mall houses a variety of eateries. Cafe Mosaic at the hotel serves a great breakfast. Pool area was quiet and breezy. Room was a bit dated but comfortable.
Michael F. Couples Australia, August 10, 2013
Reluctant to stay at the Carlton again

Lobby decor, smart staff uniforms, cheerful luggage service
7.3
Good in parts, not good in others. This visit, on the way home, we arrived at around 8am after a long, overnight flight from the UK. Our hotel booking information clearly stated that we had organised an early check in yet the receptionist tried to tell us that we couldn't have a room until 12.00 and that we should go and have breakfast or do some shopping. She said the hotel was fully booked because of the National Day celebration. We strongly objected to this rudeness and were promptly given a room. The hotel didn't seem particularly full. This sour welcome was very unpleasant for two tired, jet legged travellers. On our previous stay (July 13 - 15)we paid extra to use the Executive Lounge but found the service very patchy. For example, arriving 5 minutes after 8pm after a day trip to Malacca, there was nothing (other than an apple or two) to eat (not even a plate of cheese and biscuits)and certainly nothing to drink but tea, coffee or soft drink. Whatever the Carlton's reasons for leaving a couple of nicely dressed young people meandering around the vast, deserted Executive Lounge, putting out knives and forks for breakfast, and fending off the occasional irritated guest, I can only imagine it is an attempt to force guests to use other facilities. Frankly I much prefer a hotel with a relaxed approach to food and drink after 8pm, where there are lots of similarly inclined and friendly people, looking for an opportunity to unwind after a busy day.
Lay P. Couples Singapore, August 10, 2013
Overall good stay

The room in premiere wing, toilet, accessibility
8.3
Had requested for a non-smoking room and was told when I check in at 2+pm that I need to wait for an hour to two for a non smoking room. In the end waited an hour to get the non smoking room. Very happy to get a room at the premiere wing, room was reasonably spacious and very new and comfortable! The buffet breakfast was kinda disappointing, quality not there.
Edmund L. Families with young children Singapore, August 10, 2013
Good hotel at Great Location

Location, room cleanliness, service quality
8
Erli Q. Couples Indonesia, August 10, 2013
Nice hotel recommend

Clean,comfort,best staff
7.7
Best hotel that i ever try, the room very comfortable, large of lobby, very nice staff, and also not very expensive for the price..
Tzyy W. Families with older children Singapore, August 10, 2013
Good location

Good location,clean rooms, friendly staff
7.7
I've booked 2 rooms requesting for connecting room. However, during checked in I was told that one of the room will not be ready until after 2 or 3pm. We can check in the other room first to settle down. So we went out for lunch & came back at 3pm. But again I was told that the other room was extended by the guest till 6pm. I was given another room to take a rest first. I was quite unhappy with this incident but nevertheless this is the best solution Carlton can provide at that moment because the rooms are all fully booked.
Lee Y. Families with young children Singapore, August 10, 2013
Great Hotel with Nice City view

Near to MRT, Shopping belt & location is great
9
It's a prefect National Day Stay for my family. We were given a room in the new wing and to my surprise the room was considerable big. My kids simply loves the big bath tub and large windows where we have the best view for the fireworks display at a cheaper price as compare to others hotels nearer to the parade venue. The only minus point for this hotel is that it doesn't provide free WIFI. Other than that still thumbs up for the service & room cleanliness.
Cheong L. Families with young children Singapore, August 10, 2013
Nice and pleasant

swimming pool, chinese restaurant and location
8.3
Xiangyu S. Families with young children China, August 10, 2013
Large clearn room with big size bed.

hotel is nice and clean, Large size room, king size bed,
9.3
Staying in Carlton hotel is a pleasant experience. the hotel is new and clean. the service at the reception was very professional. we have a 7 month baby with us, the hotel provided us free baby cot.the room is very big in size. the kings size bed was another plus. we also very happy with the location, MRT and shipping center just few minutes by walk.
Sunny T. Couples Malaysia, August 10, 2013
Nice hotel & friendly staff

Large room, nice pool and good parking
7.3

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Customer Reviews - Carlton Hotel, Singapore

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