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Carlton Hotel

76 Bras Basah Road, Marina Bay, Singapore (Show on map)

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Area: Marina Bay Number of Rooms: 915
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
8785 reviews

Value for Money
7.6
Location
8.9
Staff Performance
7.9
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.0
Food/Dining
7.4
All reviews (8785)
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Robyn L. Couples Australia, June 5, 2013
Great location but quite a few negatives

location, room size, pool
7.3
Requested non smoking but was offered only a smoking room with an upgrade to a suite. We were assured a staff member would be coming with an air freshener but this never eventuated.Male receptionist then reminded about the spray but again no-one bothered. After a long flight all we wanted was to sleep and so went to bed , uncomfortable with the smell of stale tobacco. On the positive side, there is a lovely pool,the location is central, the bathroom was spacious and luxurious, with fluffy towels.2 for 1 buffet for $68 was really excellent. Pity there was no complementary bus shuttle to the airport and no wifi in the rooms.
Marielle A. Couples Philippines, June 4, 2013
Centrally Located

Accommodating Staff, Good Value for Money, Centrally Located Hotel
8.7
Our stay at Carlton was a very pleasant one. Although we stayed at a twin bed room but we expected a large size bed but it was okay. The hotel is very near Raffles and Bugis. A few more blocks and you can see Marina Bay. You can just walk to the malls near the hotel like Raffles City and Bugis Junction. The staff were very accommodating. There is a free bus ride that from Resorts World to Carlton and vice versa. You can go to Universal Studios by using the free ride. You need to show the bus driver your passport and the card from immigration.
Alison H. Couples United Kingdom, June 4, 2013
Great hotel near all the action

Location, Pool, Staff
10
Cindy O. Couples Australia, June 4, 2013
Central, convenient and comfortable

central location, late checkout, restaurant variety
8.3
It is worth upgrading to the Carlton Club rooms for the breakfast and evening cocktails. The rooms are great and the staff were more accommodating when we stayed in these rooms. Overall a great location and a comfortable stay.
Heung N. Families with older children South Korea, June 3, 2013
Great hotel

Centrally located.
10
Jillian B. Groups Australia, June 3, 2013
V lge comfy room,pool ,grt views & handy 2 evrthng

Room size, convenient to transport, shopping etc & reasonably priced
7.7
Very good experience overall. I would recommend to anyone.
Kenny L. Families with young children Malaysia, June 3, 2013
Comfortable and relax

Pleasant, clean and friendly
8.7
Hongyan S. Business travelers China, June 3, 2013
FLocation lexible

shopping,sleeping,eating.
9
Chiok T. Couples Malaysia, June 3, 2013
Magnificent entrance but disappointing room

Location, good concierge service
6.7
Overall stay was just average. The hotel has a grand entrance and lobby area. However, the room assigned to us was just average. It needs some refurbishing, especially the bathroom and toilet. Room size is fine, but bathroom is tiny and old. Water pressure is low and heater temperature is not stable, so it was difficult to shower. Nevertheless, it is located across Raffles City shopping center and City Hall MRT interchange. Carlton Hotel is ok for a short stay.
Lex V. Couples Australia, June 3, 2013
An adequate hotel but not memorable. No free wifi

location was all
5.3
The stay was ok. The room in the older wing was very tired but clean. There is no free wifi which makes this hotel, by Asian standards, a dinosaur. The bathrooms are really old and the colour scheme beige, beige & more beige. The wallpaper & carpets in the hallways are very old & dirty with the wallpaper peeling off in some spots. The location is excellent being right by Raffles City Shopping Mall & the City Hall mRT. They have a premier wing to this hotel & if you do decide to stay at the Carlton, pay the extra money. I didn't see the rooms there but anything would be better than what we experienced. They really need to lift their game if they want people to return. In fact, regarding wifi, Singapore needs to follow Bangkok's example & provide excellent service to their customers.

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Customer Reviews - Carlton Hotel, Singapore

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