Excellent 8.3
Based on 493 reviews

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About Carlton Palace Hotel


Centrally located on Dubai’s lively Al Maktoum Street, the Carlton Palace Hotel is a 5-star hotel within easy reach of Dubai Creek and the famous clock tower. The hotel has 212 spacious and comfortable guest rooms, each of which is decorated in traditional Arabian or Oriental style. Each room includes a sitting area, luxury bathroom, and a range of modern amenities including cable TV and high-speed internet access. There are 4 restaurants at the hotel for guests to choose from, including the hotel’s famous Lebanese restaurant with live music and belly-dancing. There is also a steakhouse, a Mediterranean restaurant, and a 24-hour international restaurant. Leisure facilities at Carlton Palace Hotel include a rooftop swimming pool, sun deck, a fully-equipped gym plus sauna, and a steam room.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • taxi service
  • valet parking
  • car park
  • airport transfer
  • car hire

Fitness & recreation

  • fitness center
  • sauna
  • massage
  • steamroom

Swimming & soaking

  • hot tub
  • outdoor pool

Land sports

  • golf course (within 3 km)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar


  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • gift/souvenir shop
  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • elevator
  • executive floor
  • nightclub
  • salon
  • shops
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • photocopying
  • printer
  • meeting facilities
  • business center
  • currency exchange

Languages Spoken

  • English
  • Arabic
  • Filipino
  • Hindi
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The property reserves the right of admission. Accommodation can be denied to guests posing as married couples if suitable ID proof is not presented at the time of check-in.

A tourism tax will be charged directly at the property.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 80 AED
Breakfast Charge (when not included in room rate): 75 AED
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1.0 km
Distance to Airport: 5.0 km
Internet Usage Fee: 60 AED
Number of Bars: 2
Number of Floors: 11
Number of Restaurants: 4
Number of Rooms : 212
Time to Airport (Minutes): 15
Year Hotel Built: 1997
Year Hotel Last Renovated: 2014
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.7
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.7

Marco R.
July 20, 2016
Extra Value for money
Superb place

Wang H.
July 14, 2016
Beware!! This hotel will not return your deposit!!
They charged me 50 dirham for deposit over my card when I checked in. Which they never return!! This kind of scam is just a disgrace to Dubai.

Khanh N.
July 12, 2016
Good location, clean hotel with a friendly servicing staff
I've had a pleasant 5-day stay at this hotel. The only thing I would complain about is the slow free wifi connection, and barely supported email and text chat services. Voice or video was not supported during my stay. Definitely a bandwidth issue and management needs to look into it. No point offering the free wifi services or international guests when your system cannot support the required loads. Holiday makers like me would be reluctant about coming back on my next visit.

William C.
July 09, 2016
A great place to stay.
We enjoyed our stay at Carlton Palace Dubai, and the staff were excellent and the hotel was spotlessly clean. We will stay there again when next in Dubai.

dao P.
July 06, 2016
nice hotel
nice hotel, clean

Sefrilline F.
United Arab Emirates
June 28, 2016
The best Staff, Amazing Place, Good Food, Great Stay.
We stayed in the hotel on 1st week of June 2016. Its not our first time to stay in a good hotel or lets say 4, 5, or more stars, but Carlton Palace Hotel has the best staff ever. Very accommodating and friendly. My daughter enjoyed a lot splashing in their big swimming pool, and she really enjoyed posing and taking photo at the lobby and garden area. We'll definitely recommend to our friends and we'll surely come back.

Steven J.
United Arab Emirates
June 18, 2016
Maybe a 3 star
Definitely incorrectly deemed a 5 star. Renovation taking place on much of the hotel including the pool. While disappointing it is much needed. Hotel felt old. Not the cleanest. You get what you pay for.

Ademola O.
United Kingdom
June 14, 2016

philippe F.
June 06, 2016
very good

Samantha K.
June 03, 2016
Great value for money, wonderful rooms and facilities
Great hotel to stay atm only around 10 minutes from the airport. Apparently there is a metro nearby to the resort, otherwise i didn't see too much nearby. Room was beautiful and good size, breakfast was amazing with great selection. Reception staff at times didn't seem that well with English trying to communicate things but overall were friendly. Didnt get tood any information about breakfast on check in. Had friends call to leave a message which we never got. Overall great place and would stay again.