arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.3
Based on 7980 reviews

Recent customer comments

Filter by traveler type
Very good



based on 7980 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.5
  • Location 9.1
  • Room Comfort/Standard 6.9
  • Service 7.0
  • Value for Money 7.1
  • Food/Dining 6.3

Khai C.
Malaysia
September 24, 2015
Strategic location, nice staff
near mrt, close to tourist attraction, nice staff

Khai C.
Malaysia
September 24, 2015
Strategic location, nice staff
near mrt, close to tourist attraction, nice staff

Khai C.
Malaysia
September 24, 2015
Strategic location, nice staff
near mrt, close to tourist attraction, nice staff

Veronica L.
Hong Kong
September 24, 2015
acceptable
location, cleanliness, staff
quite clean compared with some other hotels. just one detail to mention: we stayed in a room with separate AC, not central air-conditioning, so a bit complicated to avoid headache...

Wing L.
Hong Kong
September 23, 2015
Guarantee deposit
Location, Location, Locatioin
My unpleasant experience began at the front desk when the receptionist asked me for a guarantee deposit. It is normal to leave deposit with credit card. The receptionist told me if I paid by credit card, the cancellation of the deposit will takes 2 weeks. With all the hotels I have been staying so far, once I leave the hotel the front desk will cancel the deposit right away and will not hold it for 2 weeks. I also believe the efficiency of the banking system in Hong Kong that the cancellation or refund takes only 1 minute. Why should the hotel hold my deposit for 2 weeks. Inside the shower room, the shower pipe was broken and water came out on the side but not from the shower head , and the shower area flooded. I would say my staying experience was worse than in a hostel.

Lim P.
Singapore
September 22, 2015
Nice place and near MTR
Friendly staff, pretty girl staff and sweet
The staff was nice. After my check out they allow me to use the PC room to charge my device and rest for free.

Michelle K.
Taiwan
September 22, 2015
Bad service
near station

Thanatip S.
Thailand
September 22, 2015
Great location. close to MRT Yau ma tei exit C
Nice and friendly staff, easy transport, in center of tourist destination
Casa hotel make our vacation trip in Hong Kong very comfortable. Hotel location that is 100 Metre away from MRT yau ma tei exit C make us travel easily to many of tourist destination.

Michael D.
Singapore
September 18, 2015
Worthwhile
Location, comfort, convenience
Bathroom a little bit small but otherwise all okay. Clean room, comfortable bed.

Tan C.
Singapore
September 17, 2015
Good location only
Location
Flat pillow, toiletries n tea bags not replenished everyday