Excellent 8.3
Based on 17 reviews

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About Casa Magna Marriott Resort Cancun

Description

Surrounded by the turquoise sea, white sandy beaches, and beautiful gardens, this 4.5-star hotel enjoys an impeccable location in one of Cancun’s most romantic spots. Casa Magna Marriott Resort Cancun offers 450 spacious rooms, fully equipped with essential modern conveniences such as a 32" flat-panel LCD television, wireless internet access, and Marriott's renowned Revive Bedding. Voted the number one family resort in Mexico by Travel & Leisure magazine, this property has something for everyone. The kid's club keeps the young ones busy while giving parents time to recharge their spirit and reinvigorate the senses. For those seeking the perfect beach wedding, Casa Magna Marriott Resort Cancun has an oceanfront wedding gazebo, making it an ideal location for you to tie the knot.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park
  • airport transfer

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage(s)
  • steamroom

Swimming & soaking

  • hot tub
  • outdoor pool

Water sports

  • private beach
  • water sports (non-motorized)

Land sports

  • golf course (on site)
  • tennis court(s)

For kids

  • kids club
  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service

Guest services

  • babysitting
  • concierge

On-site facilities

  • facilities for disabled guests
  • garden
  • elevator
  • salon
  • shop(s)
  • smoking area

Health and security

  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
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Policies

Child and extra bed policy
Infant 0-5 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 14 USD
Breakfast Charge (when not included in room rate): 25 USD
Check-In From: 04:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 14.5 km
Distance to Airport: 16 km
Internet Usage Fee: 15 USD
Non-Smoking Rooms / Floors: Yes
Number of Floors: 6
Number of Restaurants: 5
Number of Rooms : 450
Room Voltage: 120
Time to Airport (Minutes): 20
Year Hotel Built: 1990
Year Hotel Last Renovated: 2006
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.6
  • Location 8.6
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.1
  • Food/Dining 7.8

CHENG L.
China
April 27, 2014
Amzing hotel
Nice ocean view, convenient transpirtation

Yiwen R.
China
November 29, 2012
okay service and good hardware
pool and jaccuzi
4pm check in policy is awful. Front desk delayed my check-in to 430. Argued with manager, finally got check-in at 4:10pm. Other than that, the facility is fine, room is pretty good, even though they do not provide coffee machine.

PEREIRA M.
Brazil
August 22, 2012
Great local, crew, ammenities and pool
Wonderful crew and room. Excellent bed and suite view
Went with 2 friends from Brazil to CasaMagna and it was really wonderful. My friend doesn't speak spanish and the crew was totally available to help him in portuguese, and myself in english or spanish. I stayed there 6 relaxing days, and really recommend the La Parilla restaurant (but don't forget to get the 10% discount with CasaMagna`s concierge). Order the salad table, it`s amazing! Never seen like that one in Brazil!

kenneth M.
United States
August 01, 2012
Great location but uncomfortable beds
beautiful installations
We had great weather and the hotel is very attractive. Unfortunately the hotel beds are very uncomfortable so after three days of poor sleep and the hotel staff had no real solution the hotel stay was a bit difficult.

Lucian H.
United States
July 20, 2012
Worst hotel I've ever stayed at in my life
None
Problems below: - Put in a room with a jackhammer for the first two days (at the Casamagna Marriott first) - they were fixing a water fountain right outside the door - No airconditioning in 5 rooms there, that's why we got moved the 6th time to the room at the JW Marriott with no air conditioning - No air conditioning during the whole 20 days worked in any of the 6 rooms at either hotel - Maid went into our room when the do not disturb sign was on. Felt like a prisoner - Staff suggested we go to a different hotel because we were upset that someone entered when the do not disturb sign was on - Staff was uncaring, lied to us, hung up on us, put us on long holds only to hang up on us - Attempted to charge us for calls made to complain authorized by the GM's representative and free collect calls - GM's representative claimed the room would go to 19 degrees Celcius but refused to prove it, lied about it. All the staff lied about it. The room went to 21.5 minimum. - Bathtub flooded right before checkout and we had to clean it up because they sent a cleaner after calling 5 times. The main recklessly threw the plug in the bathtub instead of installing it back for proper drainage. There was no reason for her to remove it other than that the bathtub had no proper drainage and no secondary drainage - They refused to give us a checkout receipt showing our $0 balance until we demanded it and said we would call the GM's representative. We missed our flight back because that morning they were purposely moving slow that morning. - They wrote the number for the pizza places on the back of someone else's checkout or checkin paper. Who knows what they did with our identity? - They were rude and uncaring. The different managers contradicted themselves and each other - I made 3 complaints to Marriott and still have one to make.

chong K.
Macau
May 05, 2012
A pleasant and quiet place!
It is a huge resort hotel that I feel really free.
I got a King size bed room. It is clean and quiet that suits me who had finished a long seminar.Food is in average standard similar to that I had tried in other 5 star hotels.Waiters and waitresses in the restaurants are well trained.Thanks to them. All in all, I like this hotel, and will recommend to my friends.

Dmitry A.
Russia
March 25, 2012
Lovely hotel and service with a smile
Service and style
Higtly recomend to stay in this hotel. Nice location for all types of hollidays. Rooms are all good. First was standard then we moved to sea view room (free). Service is very patiet. PS: SPA is very expancive, but we dont need it :)

Guy Z.
Israel
December 17, 2011
Great hotel, great service, nice rooms
Great beach
We really enjoyed staying at the hotel. They upgraded our room with no extra charge to the ocean view. the room was big and nice with a big balcony facing to the ocean

Tytti M.
Finland
December 12, 2011
Casa Magna Marriott Resort Cancun
good service, 4 nice restaurants
Nice hotel all in all with good service. However, the elevators didn't work well most of the time, room was far from main doors, music from bar was very loud and very well heard in room, didn't stop until 10pm.

Brice J.
France
July 18, 2012
Très bon hôtel , bon choix qualité prix
Propreté, professionnalisme du personnel, emplacement
Très bon hôtel dans la zone hôtelière de Cancun. Acces rapide au centre via bus ou taxi. De tes bons restaurants autour de l'hôtel et dans le complexe egalement. Dommage que l'Internet ne soit pas inclus dans le prix des chambres.



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