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Recent customer comments

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Very good

based on 2118 reviews
  • Cleanliness 8.3
  • Facilities 7.6
  • Location 7.8
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for money 7.8
  • Food/Dining 6.8
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Tech G.
November 28, 2011
Reasonable Hotel
Near Macau fisherman Wharf
The hotel room are reasonable big. The staff are very friendly and helpful to provide direction to place of interest. The hotel is within short walking distance to small food outlets. Location is served by a good network of bus and also quite easy to get a taxi. Casino is quite small and limited type of game available.

Lim H.
November 21, 2011
friendly and efficient service
a dressing room , , big tv
Staying there for 2 nights ( Has best services hotel awarded for 2010) clean and good size room with a small dressing room . staffs there speak english n also good mandarin . very polite and efficient , hotel near to macau ferry . will go back to the same hotel again .

Xiao P.
November 21, 2011
Lovely hotel
Comfy rooms
Free shutter bus service to and fro hotel from ferry terminal. It's only a 5 mins bus journey. Hotel staffs are friendly. The room is really spacious. The hotel is also not far from senado square. U can either take a public bus or taxi (taxi cost about hkd 20). However the only con is that the check in time is very long. We requested for non smoking room earlier but it wasnt ready when we arrived at about 3.30pm. Overall, it's still a pleasant stay there.

Nigel L.
United Kingdom
November 20, 2011
Nice hotel
Friendly staff with quite good English
nice hotel, though a little away from the centre of things, though in walking distance. the only bad thing was that the room had a connecting door with the room next door, which wasn't very soundproofed, which meant i got woken up at 7am each day by the very annoying and loud neighbours. apart from that, i was very happy with the hotel and would stay there again.

Yi-Shin L.
November 18, 2011
Very pleasantly surprised
New renovation, clean rooms
Stayed there 5 years ago, was already satisfied with the location, cleanliness and service. Was very pleasantly surprised 3 days ago to see the new renovations. The communal areas, the interiors of the rooms. Well done!

November 18, 2011
Lovely hotel and service
shuttle bus from ferry terminal
satisfied with the service and clean room.great and helpful staff.

November 16, 2011
Friendly Service
Friendly staff, superb location and I was given free upgrade to deluxe room.

November 16, 2011
Modern Hotel with good sized rooms
clean and feels like home
Casa Real is a relatively new hotel, location wise not great as there was very little shops or eating places nearby. The only nearby attraction was Fisherman's Wharf but it was not fully ready then. We were quite happy with the room and the general amenities in the hotel. The beds were quite comfortable. I slept like a log! Check in was efficient and the staff were generally helpful. We originally booked two nights on a promotion rate but due to changes in our business schedule could only stay one night in Macau but when we made the change from two nights to one, we only got 27% refund so the room rate in the end was rather pricey.

Maria I.
November 08, 2011
Excellent value!!
Very, very clean! Big rooms, nice and attentive staff, good value breakfast.
We went to Macau on business and needed a hotel that was near the ferry pier. This one was nicely located for us. The staff helped us every time to catch taxis so very convenient to move around the city as well. Also, we needed our rest and found the rooms where very quite, very clean and spacious. The only thing I would add, would be better amenities. The breakfast is an excellent choice if you can order it when you do the check in, since you get a very nice discount!

Khoo H.
November 07, 2011
Old hotel but with great hotel rooms.
Rooms are big and very comfortable. Staff are very helpful.
rooms are amazingly big and very comfortable beds. staff are friendly (the filipinos) but some are down right rude and useless (the chinese). hotel is simple with simple pleasures like a small cafe and a pool. gym might as well not be there as it only has free weights and a cross trainer. has a casino and it stinks of ciggy smoke. was changed to a non-smoking floor but everywhere else was just foul. location was good with free shuttle services to ferry terminal during weekends. but it's only a 10mins walk there anyway. close to the fisherman's wharf and you could easily get a cab if need be.


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