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Cassells Al Barsha Hotel

Shk. Zayed Road, Al Barsha, Dubai, United Arab Emirates 114400 (Show on map)

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Area: Al Barsha Number of Rooms: 300

Recent customer reviews

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Very Good

7.7

based on
297 reviews

Value for Money
8.1
Location
8.3
Staff Performance
7.8
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.8
Food/Dining
6.8
All reviews (297)
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Kassim D. Business travelers United States of America, January 17, 2015
The hotel almost ruined my business trip

close proximity to the metro station, room is clean and the toilet is spacious
3.7
I had changes in travel plan so I arrived early to the hotel. When I reached the front desk, it was only one guy standing there. He greeted me with a shout as to where is my voucher. I explained to him that I do not have the voucher, but instead he can use my passport to check me in. Without looking at my passport, he replied you must wait till 3 pm. I was really exhausted from a long flight. I told him, I am willing to pay extra for any room that evacuates early. He refused to even talk to me, like if I am begging him or if I am asking him a favor. he made me feel very unwanted and very unwelcome. He insisted that I must wait till 3 pm, and there is no way, he will let me in. Please keep in mind, It is a business trip that requires me to stay for 7 nights at the hotel. I left to sleep in my car, When I came back, he was still there, but there was another staff. I really felt a relief, so I approached her asking her to find a room for me for early check in and I am willing to pay extra, the girl was okay with that. When the guy noticed that my problem is almost resolved, he started to waive for her from far and speaking to her with body language and hand gestures not to let me in. I left the hotel for few hours again hoping when I come back, he will not be there. While I was parking my car in the parking lot, he saw me. once he saw me and recognized me, he again started to look at me and giving me ugly and mean looks, it is like he is telling me, I am coming back to you. I went to the front desk, and while he was not there, everything went smooth. I spoke to the manager and I explained to her this whole ordeal, she seemed to be understanding, but my impression is that she cannot do a thing about it. For one week, stay I avoided any contact with the guy and I even did not set foot in the lobby for this whole period. All I did is that from my room to the parking lot.
Ahmed F. Families with young children Bahrain, December 31, 2014
worse experienc

very bad service, mean unpolite staff and worst breakfast ever
3
Its a 2 star hotel for sure. The good reviews are all incorrect and the bad reviews are not saying enough
Emanuele M. Couples Italy, December 17, 2014
Great position and very kind staff

Staff, position, rest room in my room
8.7
Abdulhafeedh A. Families with young children Oman, November 24, 2014
This is a nice hotel with very good location

Locatiion , staff service and facilities
8
It was really nice
Kok K. Solo travelers Singapore, September 14, 2014
The corridor of lighting was dim.

nothing for me to mention
4.7
Overall ok
Mary V. Families with young children Australia, July 10, 2014
Great place to stay

Clean, good price and friendly
9
Good place to stay and well situated
Agung S. Solo travelers Indonesia, June 26, 2014
value for money

value for money
7.3
the staff was helpful... They upgrade my room to junior suite..
Marcelle M. Couples Malta, June 2, 2014
beautifull stay

nice well come even we arrive at very early morning hrs,very clean and very help full and educated employe
9.3
very good all I like to say is that breakfast must be of more choise as we say we like to have enghlis breakfast,and some choise of fresh fruit .
Trevor G. Solo travelers United Kingdom, May 28, 2014
Convenient and reasonably priced

Convenient, reasonably priced, good sized room.
7.3
The stay was good although a dry hotel. Good clean room for price, a good size and quiet, although windows were dirty and had to ask twice to be cleaned and when they were, was done badly. Otherwise the staff were efficient and friendly. The position of hotel is good for metro, so convenient to various centres.
Muhammad F. Couples Pakistan, May 2, 2014
location, budget,

location, budget, easy access
8.3
location, food, service, and location near metro

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