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About Castle Hotel Windsor MGallery

Description

Conveniently located in London, Castle Hotel Windsor MGallery is a great base from which to explore this vibrant city. The city center is merely 0 km away and the airport can be reached within 25 minutes. A well-kempt environment and its proximity to Ascot give to this hotel a special charm.

Simply put, all the services and amenities you have come to expect from Accor Hotels are right in the comfort of your own home. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, facilities for disabled guests, luggage storage.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find air conditioning, heating, desk, mini bar, telephone. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Discover an engaging blend of professional service and a wide array of features at Castle Hotel Windsor MGallery.
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Features

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • bar
  • concierge
  • currency exchange
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • restaurant
  • room service
  • safety deposit boxes

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park

Languages Spoken

  • Arabic
  • Bulgarian
  • Catalan
  • English
  • French
  • German
  • Greek
  • Latvian
  • Polish
  • Ukrainian
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Policies

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 20 GBP
Breakfast Charge (when not included in room rate): 16.50 GBP
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0 km
Distance to Airport: 13km/8miles
Internet Usage Fee: 0 GBP
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 3
Number of Restaurants: 1
Number of Rooms : 108
Parking Fee (per day): 12 GBP
Reception Open Until: 12:00 PM
Room Voltage: 220
Time to Airport (Minutes): 25
Year Hotel Built: 1500
Year Hotel Last Renovated: 2001
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 9.6
  • Room Comfort/Standard 7.3
  • Staff Performance 7.6
  • Value for Money 6.9
  • Food/Dining 6.5

8.4 Brian D.
Australia
April 18, 2016
Our time at The Castle
Our room was very nice, albeit on a slope. We complained on 3 occasions about the water not getting away in the shower & potentially leading to overflowing. To avoid this, you had to suspend your shower mid way to allow the water to subside & then recommence. In addition, our phone was not working in the room to report these problems so we physically had to go down to Reception on each occasion to complain. In the hotel's favour,they did reduce our dinner bill by half as a form of compensation.

7 Ho W.
Hong Kong
November 19, 2015
Better Services ???
Close to Windsor Castle and Heathrow Terminal (airport bus stop at the hotel main entrance)
It would be perfect if the Manager in charge talked to the customer in an appropriate tone and attitude. We traveled with our son aged 8, arrived at 11am. Hotel staff queried why the reservation was 3 persons but not 2. We booked from Agoda and explained that if we chose 3 persons (bed), we're unable to search your hotel. Therefore, we could only search the hotel for one double bed room but stay for free if using existing bedding for children 3-11 years. We reiterated that it was good for us to stay in a double bed room, it's nothing to worry about, because we stayed for only one night. We left our luggages and back to the hotel at 8pm, another hotel staff served us, asked the same question and had the same query about the number of booked person. We're exhausted from Legoland, woke up at 6 in the morning, and we have told the hotel staff before. I wonder why the hotel staff asked me again?? The hotel staff then called the Manager in charge, we explained again (third time). The way she talked to me that she had racial discrimination. I need to upgrade your room because of your son ....... What's wrong with us? We booked the room according to the procedure and I won't expect such a bad service in a 5 star hotel! We just need a room to stay and really don't care about you upgrade me or not, but you're wasting our time!!! That's the worst experience I have ever had. Last but not least, the rest of the staff were friendly and helpful, very close to Windsor Castle - just few mins away from the hotel.

7.3 Christine W.
United Kingdom
July 02, 2015
Hotel needs time to recover after refurb.
Dinner was good, staff friendly & understanding re complaint
The hotel will be better after the refurb settles in. I wouldn't recommend it just now as our room smelled of paint, air conditioning didn't work & there was a noisy fan outside. Staff were helpful when I complained.

7 Christian E.
Germany
December 15, 2014
top location near to Windsor Castle
Nice bar, good service and nice breakfast
Good location in Windsor opposite to Windsor Castle. Rooms quite small and not very luxerious, but ok for a night or two. Nice bar to have a beer at the end of the day...

8.7 James B.
United States of America
September 15, 2014
Excellent location and elegant hotel
Location character and room furnishings
Very nice stay. Unnecessary registration process. All data had been entered at booking or could have been asked then.Wasteful and slow process. Overall positive experience.

9.3 Darya G.
Russia
September 26, 2012
Small and cosy hotel in the middle of Windsor
Good breakfast, polite employees and nice nature
This hotel is located in teh heart of Windsor and is very close to Ascott. There are a lot of parks, and activities such as: golf and polo.

5.7 Quentin H.
United Kingdom
September 26, 2012
Functional but not pretty
Professional staff
It is just another 'modern' soul less hotel sadly. In such a great location!

7.7 matthijs U.
Netherlands
August 15, 2012
good and efficient hotel
good location
In general good place to stay. small but clean rooms. very helpfull employees.

8 Jane H.
United Kingdom
September 09, 2009
Lovely hotel, although rubbish view!
Excellent location and very friendly staff. Parking at the back was very handy. Rooms standard, and clean.
Room with a rubbish view of a brick wall!
Would definately recommend this hotel for tourists! Very central location, 2 minutes walk to Windsor Castle. Also excellent for visitors with a car as there is parking round the back. Lovely staff, very helpful, good breakfast and smooth C/I and C/O.


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