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Recent customer comments

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Very good



based on 1558 reviews
  • Cleanliness 7.6
  • Facilities 7.3
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 7.5
  • Value for money 8.0
  • Food/Dining 6.9
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Sean O.
United States
January 02, 2014
A great location for an average hotel
Location, location, location
I really don't have an complaints about The Castle Peak Hotel. It is a perfectly fine hotel that is minutes away from almost everything. The rooms are clean though small-ish. I stayed in a bed with a "double" bed. It proved to be a problem for me. The double bed was 2 twin beds pushed together with a foam pad over the to. During the night I usually fell into a trench between the 2 twins. Normally this would be uncomfortable, but I have a back injury that this would aggravate to some extent. Breakfast is not included in the cost of the hotel room. It cost 200P per person for the morning buffet. The dining room is OK, but it has the ambiance and feel of a cafeteria. The buffet is OK and filling, but lacks variety if you are staying for awhile. The 9th floor bar has a great city view and some of the best, most helpful staff in the hotel. They will treat you well. The only real "issue" I had was that the hotel cost versus Agoda, etc is vastly different. I originally booked through Agoda for 2 nights and decided to extend my stay. To do this I had to check out of the hotel with my booking of approximately 1900 pesos per night and check back in with an approximately 2500 pesos per night. if you decide to extend do not go through the hotel. Overall this hotel is not a bad stay and is conveniently located to shopping and dining in Cebu and I would not hesitate to recommend it to the budget minded traveler. Stayed December 2013, traveled with family

TREVOR L.
Australia
January 02, 2014
choose another hotel - poor
staff, location, thats all
not recommended - hotel staff were nice but service was poor. had several things wrong with the room including insects, no bottled water to name a few which i handed a list to the front desk staff but nothing was ever done. next day i had to ask to change rooms and i had no response from the manager. i was also advised i could buy breakfast vouchers for a cost of 200php per person each morning at the front desk. they failed to confir with me if i wanted these or not and assumed i did so upon check out, they tried to charge me for breakfast vouchers i never used or even asked for. when i disputed the issue due to the staff member not advising us it was they even called the staff member who advised me of this instead of trying to waive the cost. i ended up walking out b ut still have not heard from the manager even though i asked for a call back.

Kenneth C.
United States
January 01, 2014
comfortable
clean, new, price
Room was well furnished, neatly kept and comfortable.

david T.
United Kingdom
January 01, 2014
very comfortable and clean
cleanliness, comfortable and all staff are friendly and helpful
Our stay in castle leak was very comfortable and I will definitely stay there again in the future

Pei C.
Malaysia
December 30, 2013
Comfortable room, friendly staff, value for money
Comfortable and clean room

steven Y.
United States
December 27, 2013
Good hotel Reasonable price
Restuarant- Staff- Room
Nice hotel well laid out room very comfortable. Staff was very helpful and pleasant. The cafe was well run staff attentive and willing to please. Hotel centrally located and taxis readily available and staff was always there on the spot to flag down and open door and record taxi number very well run hotel and staff. The quality of the café food was outstanding

Michael H.
United States
December 27, 2013
THE STAFF WAS REAL FRIENDLY
STAFF RESTAURANT
IT WAS GOOD BUT I HAD HARD TIME GETTING IN AND OUT OF BATH TUB BECAUSE TUB WAS TO HIGH AND NO GOOD FOR OLDER PEOPLE AND ALSO I JUST HAD HIP SURGERY SO WAS DOUBLE HARD TO GET IN @OUT THE FLOOR WAS ALL SPOTTED UP WITH BLACK MARKS/STAINS

Lucy U.
Philippines
December 24, 2013
Value for money - good location - perfect
Clean room - good location - nice friendly staff. Convenient store beside hotel
I love the hotel - it's a budget hotel but with complete things I need - spa ,gym, convenient store - Japanese Resto beside it. Easy access to transportation. Central shopping nearby. Hotel staff are alert. There is a nail spa beside hotel. Room is just right in size - modern design. Lobby of hotel is spacious. Taxi is just available anytime. Will Definetly stay here again on my next trip To Cebu . Will recommend it to anybody who wants a pleasant stay on Cebu but on a budget . Value for money. Thumbs up!!

REGINA C.
Philippines
December 15, 2013
it is an affordable hotel with nice, clean rooms
fast internet, modern, clean rooms, courteous and attentive staff
we had a comfortable stay at Castle Peak, would love to go back when my daughter and i decides to be in Cebu someday.

Samuel R.
United States
December 14, 2013
This was my second stay here.
Comfort, convenience and friendliness of the staff.
I've stayed at the hotel before and would stay there again.