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Recent customer comments

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Very good



based on 606 reviews
  • Cleanliness 7.6
  • Facilities 6.0
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 7.8
  • Value for money 7.6
  • Food/Dining 7.0
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Romeo C.
Philippines
January 21, 2012
spacious rooms.
7th floor room. the best!
it was awesome staying there. well you should request to have your room in 7th floor. the gym and the pool is at the same floor. its actually awesome since we can go whenever we want in the pool. pretty awesome ey? the people there are also accommodating. just ask them what you want and they will do their best to bring it to you.

Anna V.
Philippines
January 17, 2012
Big rooms, good staff but not much else
Staff is helpful, Stable Wi-fi
We stayed at this hotel on our last night in Cebu. It was my birthday and decided to spend a few extra bucks for a "nicer" hotel. On the good side, the room was spacious and their staff is very courteous but the hotel definitely needs an upkeep, especially the pool area! The tiles look like they haven't been replaced for years. The hotel looks great in pictures but aside from that they don't really have anything else to offer. The current price for rooms at this hotel don't match up for what you're going to get.

Weranga K.
Sri Lanka
January 17, 2012
Great hotel
Clean and tidy..
Good and reasonable hotel for a average price. Room is large and clean, had a good LCD tv and a big table. My only problem is bathroom doesn't have a bathtub and room feels little bit old. Location is very good for shopping since it's very close to Ayala mall.

Niels-Christian H.
Denmark
January 17, 2012
Nice hotel, the rooms v'with lots of space
The rooms, and the taxi service
Good accomodation, but a little noice early in the morning - 5 am. The food not so intresting, breakfast all right. Receptionist service fine. The location rather close to shopiing and sights, Value for money

Denis M.
Russia
January 13, 2012
Simple decent place to stay in Cebu
Close to Ayala Center/Terraces
We stayed 2 nights at Cebu Grand Hotel. Location is a little bit out of center, 40-50 minutes walk to the Fort. However, there is a great dining/bar area Ayala Center around 15 minutes walking from the hotel. There is plenty of hawkers nearby too. Rooms are spacious, but the beds are way too soft (as per my taste) - I couldn't sleep well, kept moving all night.

Brian F.
Philippines
January 10, 2012
Good value with room to improve
Relatively near Ayala Mall, friendly staff
Overall, the hotel was okay. The rooms were spacious and clean, and the hotel staff were courteous and friendly. Quality-wise, it's not the Marriott or Crowne Plaza -- it's a decent hotel for its budget price. We picked this hotel, not having been there before, due to its proximity to the church (across the street) where my sister's wedding took place. Being someone who brings a lot of "gadgets" when traveling, I appreciated that they had power outlets all over the room. Buffet reakfast was okay with the menu changing each day to provide variety I guess. The place looks older than most hotels with some rennovation done. The rooms use window-type AC rather than split-types (for one night, the AC condensate was dripping to the floor, which the staff fixed the next day). The doors have normal house locks that required standard keys and large tags that won't comfortably fit in your pocket should you decide to bring it along when you go out. The lights in the bathroom was too dark. My biggest issue with the hotel is their broadband Internet. On the good side, it's free and it's wireless. The bad side, it's slow (3G from my mobile was faster) and you have to ask for a username/password every 24H (it expires) and you can only use one account per device at any time. For 1-2 people staying for a few days, this may be fine. I was with my family of 5 and we all wanted to be online (myself, I have a pc, iPhone and iPad and it meant logging on/off each time I switched devices if using 1 account). I negotiated to get 7 accounts for 1 room that's entitled for 2 (I told you they had friendly staff) but it was so annoying. I am used to having a wired connection in the hotel room and I setup my own portable wireless router. The place wasn't wired so I guess going wireless was the easiest thing for them to do.

Les R.
Canada
January 10, 2012
The Hotel was fine for the most part
Not really sure it had anything special to stand out
the room was acceptable but nothing special. internet was working sot of ok - but not the best reception -mit was on and off. hotel staff was nice though but the hotel is really not lcoated in the best spot to get anywhere.

John C.
Australia
January 08, 2012
Great hotel and service with a smile
Great staff who are always ready to help
Quick check-in , no hassle at all . Big rooms , everything worked especially hot water , it was hot and kept up . Best feature for me was the delicious steak in the restro. Very big and cooked to perfection , probably best I have had , definitely on a par with Australian steak . We only stay at hotel for transit but highly recommended .

peter R.
United Kingdom
January 07, 2012
Great location
Cetrall to all attractions which are all within 20 min walking distance.
The hotel is in need of a little upgrading but do not let that put you off staying there .The price of the accommodation reflects on the standard of finish. The staff are extremely friendly and very helpful .

Reydomingo L.
United States
January 02, 2012
spacious room
none
room was spacious. tv reception was bad. hotel need renovation. need more selections for complimentary breakfast.