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Cebu White Sands Resort and Spa

Maribago Beach, Mactan Island, Cebu, Philippines 6015 (Show on map)

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Area: Mactan Island Number of Rooms: 50

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Eufrosina H. Business travelers Philippines, February 17, 2013
Went there for team building

the banquet hall, garden, pool and beach area are conducive for a team bldg
The room is big but has an old ambience, the bathroom is big but old fashioned. The staff super friendly.
Travel tip: For team building of rank and file this will do.
Janice P. Groups Canada, February 15, 2013
Excellent get away

fantastic customer service, great atmosphere, attentive staff
I would return here mostly for the relaxed atmosphere and wonderful staff. They went out of their way to attend to our every need. It is in a busy area so walking outside is hard.Take a taxi. Hotel restaurant is good
Hotel Feature Tip: Friendly staff willing to go the extra mile to make your stay enjoyable. Beach is not for swimming but pool is great and take the snorkeling trip and go to Ayala mall for a day.
Thomas M. Couples United States of America, February 15, 2013
typical beachfront resort

nice pool, friendly staff, very good breakfast buffet
stayed in room, good ac, hot water sufficient for bathing, complimentary bottled water and coffee/tea packets. only negative - abundance of ants in the bathroom.
Restaurant Tip: Breakfast buffet included, was very good. Pancakes and made to order omelette.
Fangwen F. Couples Singapore, February 15, 2013
Nice, quiet hotel but small beach front

Privacy and courteous staff
we booked a courtyard room for 4 days. check-in was done efficiently but hotel staff did not note 'honey mooners' on our check-in details nearby facilities include a supermarket and pharmacy. most of our time was spent island hopping. we were lucky to have good sunny weather throughout our stay
Sightseeing/Attractions Tip: We were able to bargain to P2700 for 2 people island hopping. This included lunch and 2 bottles of beer. Do not have the peddlers follow you on board the boat.
Francis T. Families with older children United Kingdom, February 15, 2013
OK for a short break

2 Pools, well-manicured grounds, good food
security on gate: a comfort. grounds: well-manicured. food: very good and not over-expensive. pools: both pools very clean and japanese scuba-divers were not that instrusive, i suppose. room 102: "chabby chic" decor. quite shabby, but good shower water pressure, clean sheets, pillows and mattress (although it was a bit hard). ask for the newer rooms staring with "3" staff: lovely, but could be more attentive at breakfast and dinner. beach: very small, but raked daily. beach view: spoiled by a lot of boats moored in harbour. also, we were surprised to hear that we would have to pay a fee to sunbath on the nearby sandbar. jetski: we booked at 9.15am but they didn't warn us of low tide, so it took 10 minutes to push the jetski out to deep water, so our daughters only had 20 minutes ride.... although we had paid for half-an-hour. not happy. anahata spa: excellent and worth every penny. building works: nobody warned us of the building works, so we were not happy. although they stopped for lunch, after day one, we left the hotel and spent our time outside the hotel. also not happy to see the lack of health & safety procedures on the building site. you should warn guests about the building works.
Sightseeing/Attractions Tip: Do try to book an Islands Banca Boat Cruise... and book your own boat. Worth every penny. It is only 15 minutes from hotel (taxi 89 Pesos one-way), right-hand side adjacent to Shangri-La Hotel and cost a group of 5 people only 11,600 Pesos for one day including lunch at a floating restaurant, towels, snorkelling gear, snorkel dive and visit to sandbar island in marine sanctuary.
Krista B. Couples United States of America, February 12, 2013
Awful, complete waste of money and time
From the beginning, we were very disappointed. We had booked early and tried contacting the hotel about our stay, with no response. When we arrived at the hotel, no one had reflected on our requests. We were denied late check out and retired to the room only to find a very unclean, very outdated stay. The "mini bar" and bathroom were moldy, the furniture was all scratched up and the small TV from the 60s had difficulty showing anything in color. Though internet was a huge factor in choosing our stay and paying the cost, it is only available in the open reception area, not in the rooms which was not highlighted. The pool was dated, the hotel has done nothing to keep up the beach area (trash and stones everywhere) and they had 3 different construction projects going on during their Peak Season, one directly overhead the pool area- blowing debris down on the guests and of course the noise factor. The management for bringing in such a high cost per night, must not be putting ANY of the proceeds back into the place. Even the towels were covered in holes, minimal purchases that could outweigh some of the design flaws, were not taken to ensure a guest has a better stay. The food was very limited for the cost. The hotel pushes guests to eat inside the area but there are plenty of much lower priced and better food restaurants right outside the hotel. The breakfast was average and the staff were very pushy for tips. We were glad we had knowledge of the Philippines, as we knew the cost for tours, food and services through the hotel was ridiculous over priced, by sometimes 10x more! We were so grateful to have only spent one night there. I would not recommend this "resort" to anyone ever. There are plenty of other hotels around the area that are better.
Sightseeing/Attractions Tip: Don't use the White Sands tour bookings. They have plenty of other well qualified guided tours and dives through PADI or local suppliers that will be much cheaper.
Peter B. Couples Australia, February 7, 2013
Vary good. Clean, Comfortable, Nice food, Friendly

Quiet, nice surrounds, friendly staff
This is our second time at White Sands. They now put in Split System air conditioning. A big improvement. The room is nice and clean, all amenities, very nice surrounds, good food, and friendly staff. Very good Value. We will come again.
Rajat G. Couples India, February 6, 2013
nice swimming pool... not beach resort

Beautifully landscaped Resort with nice swimming pool
The resort is really beautiful with nice landscaping and swimming pools. The rooms size and amenities were good too. Breakfast was really nice with several options to choose from. Checked in was a bit rough... we were made to wait in the lobby and the Front office carefully regulated the check-in time.. which was 2:00 PM. Front office also insisted on having the physical copy of the reservation voucher despite having written clearly in the reservation voucher of Agoda that it is OK to show the electronic voucher (which i did over my smartphone). Overall the entire staff was not so pleasant... the bell-boy would unnecessarily want to shake hand to get some tip despite when I have been carrying my luggage most of the time. The restaurant waiters were sharing private jokes, laughing and smiling for no reason. Dinner portions are short for a meal.
Sightseeing/Attractions Tip: I found the taxi drivers in Cebu area to be nice and helping.
Gary M. Couples United States of America, January 31, 2013
beautiful resort

large rooms, 2 swimmimng pools, great buffet breakfast
nice resort. large modern rooms. well kept grounds. very large, clean main pool. great buffet breakfast, large variety of foods. very reasonable as far as resort pricing goes.
Loren M. Solo travelers United States of America, January 31, 2013
"Ideal location for relaxing"

Courteous and helpful staff, everything is on ground level, rooms are spacious and clean,
Cebu White Sands attracts knowledgeable multi-cultural travelers , and meeting them in the relaxing environment is a pleasure. The hotel is arranged to provide maximum access to outdoor amenities: pools, veranda dining, beach front, etc. Nearby are a grocery store and an the Maribago Grill, an outdoor style restaurant.
Shopping Tip: Grand Mall in Pasok, which sells mid/low range consumer goods, is about 5 km away

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Customer Reviews - Cebu White Sands Resort and Spa, Cebu