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Recent customer comments

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Very good
based on 3185 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

10 Peter M.
April 30, 2012
the service, the rooms, the grounds
On arrival I was met by happ, smiling staff and immediately handed a lovely local drink. REception was very friendly and efficient and as I was early for check-in, I opted for a massage in the Spa. Everything was great and when time came I was escorted t omy room by happy staff who talked about things to see and do during my stay. The room was very large, the bed comfortable and really the only minor issue was the TV reception, but with so many other things to do, this was not a concern t ome. Meals in the restaurant and thru room service were excellent. I have already recommended this resort t omy family and friends

7.3 mark Y.
United Kingdom
April 29, 2012
lovely hotel
staff were great
The hotel was very nice, the staff were friendly and effecient. The food was nice but the options are limited for any stay over more than 2 to 3 days. there is no safety deposit box in the rooms and no ironing facility is available to guests. overall we really enjoyed our stay and would use the hotel again as it was good value for money and we felt at home and at ease during our time there.

9.7 ANA L.
April 28, 2012
Nice Hotel with good location
I have a very great day staying at Venetian Hotel, the interiors are very nice to look especially at the restaurant and Grand Canal.Rooms are very spacious and clean.

8 Claes L.
May 07, 2012
Good hotel but with no desire to let me extend
Nice pool, good staff, good food
The beach is white sands, but very small and shallow. Rocky bottom under water. The pool is nice, the rooms are very nice, the staff friendly and helpful. I would have extended my stay, but they offered almost double price for another week.

5 Anthony C.
United States of America
April 25, 2012
Okay stay!!
The swimming pool,
The comfort of there beds and pillows, were very nice the rooms were nice and large. the bath rooms were nice, but had serveral type of bugs, and spiders. the room service did not resupply the sodas and other items, unless were called the front desk and asked for more. The pool was the nicest features of all, very large and simi clean, spent many hours a day in the pool, the beach area was next to none, could not take walks on any sort of beach coast, it was more of a loading dock type beach not really meant for walking around. Also, I figured since I was already there I had the thought of extending my stay for 6 more days and not using your site. I got offered to extend stay. I turned it down, a few days later, I was taling to another man there and he did the same thing and he was offered a cheaper rate. not sure why there was difference in rates, but knowing that I will not use this hotel again.

10 Jeffrey P.
United States of America
April 29, 2012
great hotel
nice rooms, 2 pools, nice airy outdoor dining
this is a very nice hotel, we had a courtyard room that was very spacious and clean with a large bathroom. they have 2 pools, one just for adults if you need a little quiet. the dining is covered and opens on 2 sides to the pool and garden for nice views. enjoyed the complimentary breakfast both mornings but had lunch and dinner at nearby restaurants for different experience. good live band and show in the evening. beach was nice but i am spoiled from borocay.

7 jason N.
United Kingdom
May 05, 2012
Good hotel in a good location
Very Freindly staff with a traquill eviroment
a great value for money hotel when i booked it through Agoda compared to other resorts locally. the resort is in a good location for local amenities and if you need to go into the city about a 30 minute taxi ride. i stayed in the court yard rooms which are basic and the smallest on the resorts, but are clean and nice, the resort garden and pool area is very nice and tranquil with a few large koi carp ponds. Breakfast was included within my price and it was very nicewith a good selection of food for everyone, there is free Wifi but only in reception area. i enjoyed my stay at the white sands and i would stay there again. like all resorts internall prices are higher than normal, its a good idea if you want to save some money is to shop outside the resort for any thing you need.

5 marshall R.
April 23, 2012
At first it was impressive view, but it's not..
First day of our stay in white sands , I'm not really happy, early in the morning as my husband and me walking heading towards our breakfast , as I noticed mostly the staff greeted only my husband as we walked together, I feel like descrimated in my own country.. At first I just ignored it.. But every time we passed with the staff all they can see is my husband, feel like I don't exist in their it because my husband is a foreign amd me not... That's not fair...

9.7 William F.
United States of America
April 24, 2012
Beautiful hotel with friendly staff
Beautiful grounds, friendly staff
This is probably our 5th or 6th stay at White Sands. The staff is always warm and friendly. The grounds are always beautiful and very well maintained.

7 Christopher G.
United States of America
April 23, 2012
You get what you pay for
Nice landscaping and pool, good evening entertainment
Food was just okay but at least served quickly. We got a room upgrade to next to spa and it did not have a musty smell. Room was basic but quite comfortable. Beach could have been a lot better, but fine as a jump off point for the islands. Check out time was slow due to required mini-bar and linen check to make sure we hadn't pinched anything. Good value for money overall though and I would stay here again for a day or two if I was on low budget.