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About Cendana Hotel Surabaya

Description

Whether you're a tourist or traveling on business, Hotel Cendana is a great choice for accommodation when visiting Surabaya. From here, guests can enjoy easy access to all that the lively city has to offer. A well-kempt environment and its proximity to Plaza Tunjungan, Joko Dolog Buddhist Statue, Museum Perjuangan Surabaya give to this hotel a special charm.

Take advantage of a wealth of unrivaled services and amenities at this Surabaya hotel. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour room service, Wi-Fi in public areas, car park, room service.

Hotel Cendana is home to 93 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, internet access – wireless, air conditioning, desk, mini bar. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your reason for visiting Surabaya, the Hotel Cendana is the perfect venue for an exhilarating and exciting break away.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Taxi service
  • Car park

Fitness & recreation

  • Spa
  • Massage(s)

Food & beverage

  • Room service
  • Restaurant(s)
  • Coffee shop
  • Restaurant [halal]

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Luggage storage
  • Concierge

On-site facilities

  • Family room
  • Elevator
  • Smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • Check-in [24-hour]
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Number of Rooms : 93
Room Voltage: 220
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Recent customer comments

Filter by traveler type
  • Hotel Condition/Cleanliness 6.7
  • Location 7.8
  • Room Comfort/Standard 7.2
  • Service 7.0
  • Value for Money 6.8
  • Food/Dining 6.2

andrew B. from Indonesia
Business travelers
Stayed one night in May 2015
kindly, clean, service
kindly, clean, service
kindly, clean, service
Reviewed December 29, 2015

Luhur S. from Indonesia
Business travelers
Stayed 2 nights in November 2015
disappointment
the location
So many mosquitoes Old Furnishing Equipments Tasteless Breakfast
Reviewed December 01, 2015

Putu S. from Indonesia
Business travelers
Stayed one night in May 2015
Thanks for the good service
Good location.
Reviewed May 14, 2015

cristover T. from Indonesia
Solo travelers
Stayed one night in November 2011
old building, food not good, bad location
cheap
Reviewed April 11, 2015

Hjh M. from Brunei Darussalam
Families with older children
Stayed 3 nights in December 2014
good family hotel
Nice, middle of thge town, fast service
We arrive in the middle of the night.However, the receptionist welcome us and entertain us very fast. The room is average but its match with its 3 star hotel. The drawback is internet connection. Its so slow. The food is not much choice.
Reviewed December 26, 2014

Daniel W. from Indonesia
Business travelers
Stayed one night in April 2014
Economy hotel
close to city downtown, close to culinary spot, close to entertaiment
For economy hotel it is quite good for business travel
Reviewed November 24, 2014

Goh P. from Malaysia
Couples
Stayed one night in October 2014
Surabaya Downtown Hotel
Fast check-in & check-out, good room size and acceptable air-conditioning
The stay was reasonably comfortable. However, the shower and toilet condition is below par. A good renovation is called for. This downtown hotel is actually rather far to walk to the busy area : perhaps 1 km ? There are quite a few hotels closer to the busy Tunjungan shopping mall. I would choose another downtown hotel next time in Surabaya.
Reviewed October 21, 2014

Ageng H. from Indonesia
Families with older children
Stayed 2 nights in July 2014
This is an old hotel with old fashion facilities
The location is close the city center and friendly staff
Some part of carpet floor was wet and not nice odor. The facilities are also old fashion and limited choices of food for breakfast.
Reviewed September 11, 2014

Riksa W. from Indonesia
Business travelers
Stayed 2 nights in August 2014
good location unlike the food
good location, good room facilities, easily access
Reviewed September 11, 2014

Yenny A. from Indonesia
Business travelers
Stayed one night in September 2014
Nightmare Experience
Only the room service is excellent
I was stay there 2 days ago and stay only one night . It was terrible stay in my life . Firstly , my booking was not in their system . Secondly , i ask the reception if i wanna add one more pax for breakfast it will be charge directly to my deposit or i have to pay separately , and they said will deduct from deposit money . At the morning we having our breakfast , we request 2 omelette and 2 half cook eggs to the lady who cook the omelette , but she was rude and tell us to just sit down because we have to queue up coz' too many orders she had , but i was surprise coz' its only 3 persons left in breakfast area . After that , we would like to have another omelette and half cook eggs again , but they said can't because we had it much already and one person can only get maximum 2 eggs . Sadly , we back to our room and suddenly the reception guy came into my room and asking the payment regarding the extra breakfast , and i said just deduct it from the deposit and they said can't because its different settlement . I was very disappointed with their skills , knowledge and service . Worst Hotel I've ever stay in my life .
Reviewed September 08, 2014



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