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Centara Grand Mirage Beach Resort

277 Moo 5, Naklua, Banglamung, Wongamat Beach, Pattaya, Thailand 20150 (Show on map)

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Area: Wongamat Beach Number of Rooms: 555

Recent customer reviews

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Fantastic

8.3

based on
3511 reviews

Value for Money
7.9
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.3
Food/Dining
8.0
All reviews (3511)
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Bernhard O. Couples United Kingdom, September 21, 2014
A great Themed hotel

The Pools the comfort the view
8.7
We enjoyed our stay at this hotel, the views and comfort were fantastic and the pools were amazing. the food was very good and the staff polite, attentive and very helpful. If there were any negative points it would just be some of the prices were a bit on the high side but overall I would say a very good self contained place to spend some nice relaxing time.
Antony W. Families with young children Australia, September 17, 2014
Family fun and a new experience

Had lots of fun within with the hotel grounds, all amenities close by.
7
Fertile staying at Jurassic Park. Kids loved it.
Daniel M. Couples Australia, September 15, 2014
Stay at the Centara grand Mirage

Pool, pool side bar, location
6.7
For a 5 star hotel rooms were very basic. During check in it was such a rush and once checked in and handed the room key you are expected to find your way to the room. Line up for a place to sit and have break fast took a while. Overall this place really 4 star but has 5 star gardens and pools.
Ka M. Solo travelers Macau, September 14, 2014
Relax and great hotel

Good price, good service, good room, good facilities!
9
Great experience! Suggest who comes with family and with kids, spa is good, swimming pool n beach great~
Volker J. Couples Germany, September 14, 2014
Great Resort

Resort facilities, spacious rooms, Beach
8
Nice resort with all necessary facilities and nice spacious rooms. Only restaurants/food were dissapointing.
Danupub L. Families with young children Thailand, September 14, 2014
Nice family hotel.

Location, room, water park.
7.7
It was a great family getaway. The water park was outstanding and the restaurants were all very pleasant. One thing I must say that was very bad about the hotel was the BED...my friends said the same thing...the corners stuck out and I must have hit my knee 5 times in 3 days there! It needs to be kept tightier!
Suppayot S. Families with young children Thailand, September 14, 2014
Nice location. Really good garden and nice Beach.

Pool, Garden and nice view with green trees.
9.7
Really comfortable to stay even a night. We would like to spend more time the hotel's activities. Even we are living in Pattaya but we still need some more interesting place for us like the Centara.
Sunee T. Couples Thailand, September 14, 2014
Good place for relaxation. We're very love it.

Atmosphere location staff
9.3
Perfect
Jerome H. Families with young children United States of America, September 11, 2014
Greatcomfort

comfort, decore, pool
10
Great
John J. Families with young children India, September 11, 2014
Good infrastructure, bad human resource and custom

pool, view from room on higher floors, infrastructure
6
It's been a trip I and my family looked forwards to as I booked the lovely hotel on the net. The infrastructure is great but the experience with staff was bad... Looks like they have trained their staff well to profile their customers. Off course customer is not a very big deal for them when they know to be nicer to others... So we decided to pay and upgrade our rooms to club member rooms, just to see if money is more important than the customer. At upgrade, they told us that breakfast and other stuff would be free. After upgrade, they then tell us that children above 7 have to pay for breakfast...horrible! So much for the family experience. Again, they want international customers, but most of their people can't speak proper English... So it is very hard to communicate with them as they don't understand the language.. At the room, the tv remote was not working, the toilet flush was broken... Ahh.... Call them to fix this please and fix that please...again and again... Off season off course! I am a the president of an international Organisation, I train leaders around the nations, am public person, a medical doctor, trained in Business Management and the general manager of a multinational company and hence know the ground rules of leadership, management, marketing, customer service, human resources and outreach, which unfortunately is very poor... Having said that, like it said in the beginning, I loved the pool and the view. It's class... But customer service and reception experience was very poor. On signing out, I have been reading some responses of the management to the bad reviews, I hope they would take this on board and not justify their poor customer service... Cause the golden rule is that customer satisfaction comes first... A happy customer will always be a customer and bring others back...

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Customer Reviews - Centara Grand Mirage Beach Resort, Pattaya

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