Very good 7.5
Based on 2518 reviews

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About Centara Grand West Sands Resort & Villas

Description

Whether you're a tourist or traveling on business, Centara Grand West Sands Resort & Villas is a great choice for accommodation when visiting Phuket. Only 15Km away, this 5-star hotel can be easily accessed from the airport. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Splash Jungle Water Park, Phuket International Airport, Soi Dog foundation.

Offering hotel guests superior services and a broad range of amenities, Centara Grand West Sands Resort & Villas is committed to ensuring that your stay is as comfortable as possible. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping, fax machine.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, internet access – wireless (complimentary), whirlpool bathtub, air conditioning, wake-up service. The hotel offers wonderful recreational facilities such as water park, canoe, watersports equipment rentals, theme park, dart board to make your stay truly unforgettable. Centara Grand West Sands Resort & Villas is a smart choice for travelers to Phuket, offering a relaxed and hassle-free stay every time.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Fitness & recreation

  • dart board
  • fitness center
  • spa
  • massage
  • karaoke
  • games room

Swimming & soaking

  • swimming pool [outdoor]
  • swimming pool [indoor]

Water sports

  • snorkeling
  • water park
  • watersports equipment rentals
  • wind surfing
  • canoe
  • diving
  • fishing
  • water sports (non-motorized)

For kids

  • theme park
  • children's playground
  • kids club
  • swimming pool [kids]

Food & beverage

  • convenience store
  • 24-hour room service
  • room service
  • BBQ facilities
  • restaurant(s)
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • postal service
  • ticket service
  • shrine
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • gift/souvenir shop
  • wheelchair accessible
  • family room
  • garden
  • elevator
  • executive floor
  • shops
  • smoking area

Health and security

  • infirmary
  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • lockers
  • doorman

Business & money services

  • photocopying
  • fax machine
  • printer
  • meeting facilities
  • business center
  • ATM/cash machine on site
  • currency exchange

Languages Spoken

  • English
  • Chinese (Mandarin)
  • Filipino
  • French
  • German
  • Greek
  • Indonesian
  • Russian
  • Spanish
  • Thai
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Policies

Splash Jungle is available at no additional charge for the entrance fee.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance to Airport: 15Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 5
Number of Restaurants: 5
Number of Rooms : 558
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Last Renovated: 2015
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Recent customer comments

Filter by traveler type
Very good



  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.5
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.6
  • Food/Dining 7.2

kevin S.
New Zealand
July 26, 2016
great for families
Stated here for 3 nights, 2 families 5 adults 5 children. Never had to leave the resort except to go to 7/11 which is conveniently only 200m away. Friendly and helpful staff, except the beach restaurant staff who were so disorganised (maybe all new). The waterpark is excellent and free when you stay. Good sized rooms with everything you need.

Mickael B.
Norway
July 26, 2016
Mickael
One of my room was a bit smelly I told the staff but no action taken from there side At my arrival I asked for a baby crib it took 2 days before I got it Otherwise I liked the hotel and all facilities

Abdulaziz A.
Kuwait
July 25, 2016
enjoined water park
I advise for families it's excellent for kids

Colin L.
Hong Kong
July 25, 2016
Good Environment! Poor House Keeping & Check-in
Unbelievable! I spend 1 hr. waiting at Lobby for check-in. Then, wait 2 hrs. to get in Villa. People are nice excepted Splash Water World entrance staff.

Chi L.
Hong Kong
July 24, 2016
Excellent
Excellent

Telly N.
China
July 24, 2016
Hotel is good but management is poor
Hotel is good but management is poor. The private swimming pool is big and nice. We are so disappointed or even angry. We reserved luxury 3 bedroom villa (via agoda) but they wrongly give us 2 bedroom villa. Even worse, the room is fully booked and the earliest time to change is the next day 3 pm. The staff "promise" to arrange extra bed for tonight when we check in. But when we back at 8 pm, still not yet set. We call the center over 10 times (few call no one answer). Each time they say coming NOW. Finally we hv the extra beds at nearly 11pm. The extra beds were wet as raining outside. As a resort, this is really poor experience. This make us a very bad impression and experience. The next day, we checked with the staff and "argue" for sometimes. As we had 3 family, they offer us a villa with 2 bathroom only which is vy inconvenience. After long "discussion", we got a 3 bedroom villa with 3 bathroom and a buffet to compensate the first night. Overall, the room is comfortable except the bad experience to changing room. But some maintenance is needed. The room lock is out of order, window handle is broken, some light cant switch on.......

Sarawuth N.
Thailand
July 22, 2016
nice hotel
good breakfast

SOUNGTAE K.
South Korea
July 21, 2016
Mabe i was unlucky
Staffs were kind in general. The resort is big if u stay in pool villas like i did u may feel inconvinient cuz u need to call and wait for buggy all the time. The water park is great, kids would love it for sure. However, the break first is the worst among i been to. Prolly worse than PIC. Maintnance appeared to be the common problem in southeast asia resort. Our pool villa has large private pool with great privacy but we did not swim once in it. All kinds of leaves and other THINGS were floating and the staff told me that she would send somesome to clean it up which obviously did not happend. Sun blind were broken, bathtub was pouring yellow rust waters, and water temperature of shower was dancing up and down. Baby seat was dirty as hell. Overal mabe i was just unlucky but the only reason i would say i would visit this resort again is the waterpark.

Sukanya K.
Thailand
July 20, 2016
Have a good time in this hotel, value of money
Ok

CHUNG Y.
Hong Kong
July 17, 2016
A terrible experience in Centara Grand
-water pipes sound is too visible even in mid night. -safe doesn't work -some power supplier sockets don't work -room telephone doesnt work -call from corridor phone, never you will find anyone to pick up your call at any time. -you will find no staff with willingness to help. -after all it doesnt worth with the amount of money spent there. Terrible !



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