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Customers like this hotel for:
    Area recommended for:
  • beaches
  • family fun
  • romance
    Distance to airport:
  • Phuket International Airport (1.1 Km / 14 min walk)
    Customer comments:
  • "Close to the airport", "Nice private beach", "Peaceful"
    Top nearby attractions:
  • Mai Khao Beach (2.7 Km)
  • Nai Yang Beach (2.9 Km)
  • Blue Canyon Country Club (3.1 Km)
  • Naithon Beach (6.8 Km)

Note: Distances are measured as a straight line.

Centara Grand West Sands Resort & Villas

65 Moo 4 Maikhao Soi 4, T.Maikhao, Athalang, Mai Khao, Phuket, Thailand 83110 (Show on map)

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"1. Water theme park for kids. 2. Friendly staff..."

Lee, Malaysia November 10, 2015
Splash Jungle Water Park

Features of Centara Grand West Sands Resort & Villas

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • airport transfer
  • ATM/cash machine on site
  • babysitting
  • bar
  • BBQ facilities
  • bicycle rental
  • business center
  • car hire
  • coffee shop
  • concierge
  • convenience store
  • currency exchange
  • daily housekeeping
  • dry cleaning
  • elevator
  • executive floor
  • family room
  • fax machine
  • gift/souvenir shop
  • laundry service
  • lockers
  • luggage storage
  • meeting facilities
  • newspapers
  • photocopying
  • poolside bar
  • postal service
  • printer
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • tours

Sports and Recreation

  • diving
  • fitness center
  • games room
  • garden
  • indoor pool
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • spa


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • Chinese (Mandarin)
  • English
  • French
  • Russian

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Resort Description
Well-positioned in Mai Khao, Centara Grand West Sands Resort & Villas is the ideal point of departur...see more Well-positioned in Mai Khao, Centara Grand West Sands Resort & Villas is the ideal point of departure for your excursions in Phuket. From here, guests can enjoy easy access to all that the lively city has to offer. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Splash Jungle Water Park, Phuket International Airport, Soi Dog foundation.

The facilities and services provided by Centara Grand West Sands Resort & Villas ensure a pleasant stay for guests. Free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping, fax machine are just a few of the facilities that set Centara Grand West Sands Resort & Villas apart from other hotels in the city.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find internet access – wireless (complimentary), whirlpool bathtub, air conditioning, wake-up service, desk. The hotel offers many unique recreational opportunities such as fitness center, outdoor pool, indoor pool, diving, spa. Discover an engaging blend of professional service and a wide array of features at Centara Grand West Sands Resort & Villas.
Resort Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (2188)

Business travelers (38)

Couples (316)

Solo travelers (48)

Families with young children (1261)

Families with older children (408)

Groups (117)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (2188)
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James S. Solo travelers
United States of America, November 21, 2015
room stunk so bad I could not sleep!

Good breakfast
No good, no airport transportation provided by the hotel and had to pay over priced taxi. Room stunk do bad I could not sleep? Got in very late and only needed one night in the hotel to get some sleep before my next destination, big mistake!
savio P. Families with young children
India, November 18, 2015
Hotel was good but location away from everything

food,waterpark and friendly staff
rooms were not cleaned in time,too many mosquitoes,buggy service poor,the hotel should have free airport transfer as taxis at airport charge too high for short distance.
Keno T. Families with young children
Singapore, November 21, 2015
Stay with young children

Splash jungle, spacious resort
Disappointed and read the email. Hi Mr Mongkhon Your attachment doesn't show that the credit amount is void. Doesn't your credit card merchant have the void function that every card should have? I find your Housekeeping staff very dishonest as they took guest items( two children shoes yellow and grey ). On 14 nov, I switched rooms from 7219 to 6405 and I left the shoes behind while shifting to the other room. I managed to visit the guest (a businessman) on 17 nov that occupied room 7219 and he allowed me to look inside for the shoes. I request an acknowledgement from the management as we chose this hotel based on the 5 star rating and do not expect this kind of service. I am very disappointed and hope to receive some form of compensation. Thank you. Regards Keno Tan
Timothy W. Families with young children
New Zealand, November 11, 2015
Overpriced and too remote

Breakfast - but get it inclusive, Water Park right next door, Gardens
Disappointed in a word. The resort is completely removed and remote to any attractions you might want to visit. Trips usually involved 2-3 hours travelling and cost 50-75 dollars (1000-2000 Baht). Trapped with few dining options eating at the resort is expensive. The water park is small but quite fun and the kids will enjoy it although it has a lack of shade. Worst was the room in what we referred to as Stalag 9. The building is stark and noisy, every sound echoing through the halls much like a one imagines a prison block sounds. Add a few drunk and loud , their brat kids high on sugar and short on sleep and you get the idea. I have stayed in many five star hotels, this is nothing more than a smart motel with attached water park. Five stars it is not. Not good value for money and extra cost with few options to avoid (food and travel) make this a choice best only for quick stopovers as it is right beside the airport in fact so close conversations stop every time a jet lands or takes off
Lee L. Families with young children
Malaysia, November 15, 2015
Friendly but clueless crews with bad hotel service

1. Water theme park for kids. 2. Friendly staff
Room was way below expectation and worse than most 3-stars rated hotels. Dirts and rubbish under coffee table and sofa. Housekeeping is the worst and slow in service call. No replenishment for water and bath towel. Staff were behaving like newbies or trainees.
monika B. Families with young children
Poland, November 05, 2015
Good hotel for kids

Very Good breakfast, nice pools, Aqua park
Nisit T. Families with young children
Thailand, November 06, 2015
Not so impress with room and facsilities quality

free water park
Room decoration is poor. Water supply pressure is way to low, sanitary spray can't even do its work. Shower is fail ti rinse, hot water is unstable. So many dead light bulps, 30-40% of total in room are not functioning. Key card system is crap, expire itself and have to contact FO counter which is far away from room.
Vasu K. Families with young children
Thailand, November 04, 2015
Never impress Centara hotel

Water park
Poor service. Cannot play DVD in the room. Old furniture and not modern.
So P. Couples
Hong Kong, November 02, 2015
Stay 1/2 days is enough

Big hotel, water park is good
Nice hotel but the water park is a bit small
Martin P. Families with young children
Germany, October 29, 2015
Nice place, if you know what you are looking for.

Water Park, Luxurious 2 Bedroom Suite, Gym
Since we knew all the downsides from the reviews (airport proximity, far away from main beaches, breakfast queues), it was a nice stay. We rented a car to avoid the taxi fees for every trip (4 persons). The breakfast queue can be avoided by getting up early (6am). The food is fine, but not very special. Outside the airport noise is quite frequent, but at night and in the room it was almost inaudible. I guess the double glass did do its part. We had a bit of an annoyance with the room safe, which did not work reliably until the last day. The technician had to come 4 times, but it was manageable (leave bag with valuables at the reception). The suite was really nice with a fully eqipped kitchen, 3 TVs and individual airconditions for every room. The whole layout is very spacious and the balcony is quite large as well. The water park is fantastic for kids (and adults) and they have 5 very different rides, a wave machine and mini sledges for 2-3 year old kids. As with all things in life, if you know what you want and plan accordingly, you can avoid disappointments.

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