Very good 7.5
Based on 2561 reviews

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About Centara Grand West Sands Resort & Villas

Description

Ideal for fun and relaxation, Centara Grand West Sands Resort & Villas is located in the Mai Khao area of Phuket. From here, guests can enjoy easy access to all that the lively city has to offer. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Splash Jungle Water Park, Phuket International Airport, Soi Dog foundation.

First-rate hotel services and facilities that define the Centara Hotels & Resorts experience await you at the Centara Grand West Sands Resort & Villas. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour security, shrine, convenience store, daily housekeeping.

Guests can choose from 558 rooms, all of which exude an atmosphere of total peace and harmony. The hotel offers wonderful recreational facilities such as canoe, dart board, theme park, water park, watersports equipment rentals to make your stay truly unforgettable. When you are looking for comfortable and convenient accommodations in Phuket, make Centara Grand West Sands Resort & Villas your home away from home.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Taxi service
  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service
  • Bicycle rental

Fitness & recreation

  • Dart board
  • Fitness center
  • Spa
  • Massage(s)
  • Karaoke
  • Games room

Swimming & soaking

  • Swimming pool [outdoor]
  • Swimming pool [indoor]

Water sports

  • Snorkeling
  • Water park
  • watersports equipment rentals
  • Wind surfing
  • Canoe
  • Diving
  • Fishing
  • Water sports (non-motorized)

For kids

  • Theme park
  • children's playground
  • Kids club
  • Swimming pool [kids]

Food & beverage

  • Convenience store
  • Room service [24-hour]
  • Room service
  • BBQ facilities
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Postal service
  • Ticket service
  • Shrine
  • Luggage storage
  • Babysitting service
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Gift/souvenir shop
  • Wheelchair accessible
  • Family room
  • Garden
  • Elevator
  • Shop(s)
  • Smoking area

Health and security

  • Infirmary
  • security [24-hour]
  • front desk [24-hour]
  • Safety deposit boxes
  • Lockers
  • Doorman

Business & money services

  • ATM
  • Currency exchange

Languages spoken

  • English
  • Chinese (Mandarin)
  • Filipino
  • French
  • German
  • Greek
  • Indonesian
  • Russian
  • Spanish
  • Thai
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Policies

Splash Jungle is available at no additional charge for the entrance fee.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance to Airport: 15Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 5
Number of Restaurants: 5
Number of Rooms : 558
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Last Renovated: 2015
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Verified traveler reviews

Filter by traveler type
Very good



  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.4
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.6
  • Food/Dining 7.2

Can T.
Vietnam
August 28, 2016
good hotel for childen
Tuan CV - Vietnam

Keith N.
United Kingdom
August 27, 2016
Lovely Resort with a great water park for all the family
Great water park, and good sized rooms.

Deborah Q.
United Arab Emirates
August 22, 2016
Amazing holiday we loved our luxury 2 bed over looking the beach with private pool. Very clean, sta
Amazing stay

Yang L.
China
August 21, 2016
not bad
not bad

Yiu W.
Hong Kong
August 20, 2016
A lot of room for improvement
The design of the room is very nice! However, there was too many deface. Such as the room door can not be closed properly, the hot water supply is not stable, the wooden floor found broken, etc... Moreover, the cleanliness was unacceptable. The room was full of dust, bed linen was dirty... And as I inderstand for environmental friendly, if we put the card on the pillow and the housekeeper will not change the bed linen. But I even put that card inside the drawer and housekeeping never change the bed sheet. Amenities in room is not enough, we even call for toothbrush to deliver to room but we need to call twice and Waugh for over 40 minutes. We came to the Thai restaurant 2 time and we were asked if we may change our dinning venue to the Sunset Cafe and never feel welcome from the restaurant. May be we came too late about 8-9 pm and we have about 9 persons and they worry about we will make them off duty late. One more stupid thing is they have a transportation desk at the lobby but we found there was another taxi counter at their back entrance. We used hotel transportation service on the first day and we took the car arranged by that taxi counter on the next day which is about 20% cheaper and the stupid point was we have the same driver on both two days and the car is much new and better condition on the second day. By the way, the service of the Club is wonderful especially the team who was servicing breakfast. They make us always feel welcome.

marisa C.
Malaysia
August 17, 2016
Great for the kids!
Great family vacation for the family. Stayed nearer to the water park which was great for the kids, but when walking to the restaurant for breakfast, to the infinity pool (which was a huge size) or to the beach, it will probably take a good 5 - 10 min walk. The resort is huge but walkable. We were lucky to catch an occasional buggy from time to time which helped. My only slight complaint was that they should really have more buggies available. There are some local massage places, mini marts, seafood restaurants within walking distance just in case one is adventurous to try it (I did!). Rooms were clean and our view of the water park was really nice! The balcony was big enough for me to keep up with my aerobic workout which was great! All in all, an excellent place for the kids and adults.

Montida T.
Thailand
August 13, 2016
Good for family time
Nice water park and we have a good time there. However hotel need to improve water system in the bath room. The water power is weak and it take time to finish shower. And need more safty gear in the shower and restroom.

Kin K.
Hong Kong
August 12, 2016
Facility problem
Upon recieved the room, water dripped from A/C. A large water mark was found on the floor near sofa. We requested for changing room but they kept delay us. Besides, low water pressure, uncontrolable water temperature, broken lightening are common defects no matter I changed 3 rooms. It seems there is QC issue there. Floor is full of dust. Shabby hotel rather than 5 stars. Splash Jungle is good although it is not as large as expected. The breeze of Mai Khao beach could let you stay a whole day without boring. In view of expensive hotel but QC issue, I highly recommend to stay in another hotel but join the Splash Jungle (payment) and enjoy the beach (free of charge).

thaweewat N.
Thailand
August 09, 2016
Room and water park
Staffs and water park as well as room's facilities were great except noise from air con was rather annoying during sleeping time.

TAY E.
Singapore
August 09, 2016
Theme park & beautiful beach
Might come again to enjoy its natural surrounding!However the only thing stopping me is the expensive transfer to Downtown Patong beach areas!!!!



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