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About Centara Grand West Sands Resort & Villas

Description

Designed for both business and leisure travel, Centara Grand West Sands Resort & Villas is ideally situated in Mai Khao; one of the city's most popular locales. Only 15Km away, this 5-star hotel can be easily accessed from the airport. With the city's main attractions such as Splash Jungle Water Park, Phuket International Airport, Soi Dog foundation within close reach, visitors to the hotel will just love its location.

At Centara Grand West Sands Resort & Villas, the excellent service and superior facilities make for an unforgettable stay. A selection of top-class facilities such as free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping, fax machine can be enjoyed at the hotel.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as water park, canoe, watersports equipment rentals, theme park, dart board. With an ideal location and facilities to match, Centara Grand West Sands Resort & Villas hits the spot in many ways.
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Features

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • airport transfer
  • ATM/cash machine on site
  • babysitting
  • bar
  • BBQ facilities
  • bicycle rental
  • business center
  • car hire
  • coffee shop
  • concierge
  • convenience store
  • currency exchange
  • daily housekeeping
  • doorman
  • dry cleaning
  • elevator
  • executive floor
  • family room
  • fax machine
  • gift/souvenir shop
  • infirmary
  • laundry service
  • lockers
  • luggage storage
  • meeting facilities
  • newspapers
  • photocopying
  • poolside bar
  • postal service
  • printer
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • shrine
  • shuttle service
  • smoking area
  • taxi service
  • ticket service
  • tours
  • wheelchair accessible

Sports and Recreation

  • canoe
  • children's playground
  • dart board
  • diving
  • fishing
  • fitness center
  • games room
  • garden
  • indoor pool
  • karaoke
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • snorkeling
  • spa
  • theme park
  • water park
  • water sports (non-motorized)
  • watersports equipment rentals
  • wind surfing

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park

Languages Spoken

  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • German
  • Greek
  • Indonesian
  • Russian
  • Spanish
  • Thai
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Policies

Splash Jungle is available at no additional charge for the entrance fee.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance to Airport: 15Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 5
Number of Restaurants: 5
Number of Rooms : 579
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Last Renovated: 2015
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Food, drink and entertainment

Azurro

Azurro

Azurro

Azurro

Azurro

Azurro

Sunset Restaurant

Sunset Restaurant

Sunset Restaurant

Azurro

Azurro

Azurro

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Verified traveler reviews

Filter by traveler type
All reviews (2409)

Business travelers (43)

Couples (339)

Solo travelers (53)

Families with young children (1401)

Families with older children (446)

Groups (127)

Very good
7.5
Hotel Condition/Cleanliness
7.7
Facilities
7.4
Location
6.8
Room Comfort/Standard
7.9
Staff Performance
8.0
Value for Money
7.6
Food/Dining
7.2

8.8 yun L.
Malaysia
April 28, 2016
best resort with water theme park
This is my second stay in two years times. We stay in 3 bedroom penthouse and granted club access. Attentive, polite staff around the resort. Breakfast with variety choice of selection. Water theme park still fun as usual. I would like to give the compliment for club staff who serve to us. Their service is perfect and fantastic. Definitely will come back again. For those travellers without transport is not advisable due to remote from

7.2 Daniel S.
Thailand
April 27, 2016
Good stay
We were greeted very friendly at the hotel. I had tried to call about early check-in a few times before-hand and that was difficult. They did not want to commit / confirm an early check-in, which makes it difficult if you have sleeping times with your kids. The apartment was clean, there was enough water. Unfortunately, the sleeping-sofa was not there and they couldn't provide one, so we had to improvise with the bedding. The water park is nice. It is very loud and hardly any shade. An hour or two at a time was enough. If you are planning on staying because of the water park and have smaller kids it will be good to not be there midday when sun is hottest. The pool area is nice and the beach, too. We don't know about the effects of kerosine in the water, since the airport is next door. The kids loved it, it is a little noisy if you are sensitive. The restaurants were not worth the money. You can find a good one close by though. We went to Sunshine Restaurant, which had good food and prices. Prices for taxis to the airport are minimum 500 Baht. Ask for a local taxi, not the hotel one. They let us use the spa, since we had a late flight. The latest free check-out was 2 pm and only because it wasn't busy. They will make you pay usually. Generally, it's not a cozy place but a really big complex, not very pretty (no love for detail) and the five stars are good on paper, I would have thought it a 4 start hotel.

5.6 Johann H.
South Africa
April 25, 2016
Nothing above average
We got what we expected, but definitely not 5 star service and or anything exceptional. Roon was clean but mini bar wasn't stocked, room wasn't made up with a "personal touch" with which you get so used to in Thailand.

8.8 Karn S.
Australia
April 24, 2016
Great place for families
Great place for families

4.4 Ritthikorn S.
Thailand
April 25, 2016
Lack of cleaniliness with unprompt service
Dusty room, dirty balcony, unclean with leftover food fridge, dusty amenities. Pre-request were not aware of until solid evidence shown with some pressure. Some inquiries were not responded. Looked and felt like it should cost no more than 50USD. May be it is Centara standard.

2.8 Stella N.
Australia
April 23, 2016
Don't bother staying
I could write many words of what went wrong at my stay but my mum told me if you don't have anything nice don't say it. A big resort which is very under staffed!!

5.2 Gilmary S.
South Korea
April 23, 2016
Poor cleaning! Not a 5 star hotel!
Good facilities, but poor cleaning. The hall smell bad and the housekeeping leave the plates with food in the middle of hallway ride outside the door for 2 days.. Too expensive for the service!

6 watcharaphon C.
Thailand
April 17, 2016
Room
Several facilities are out of order

4.8 Parinda J.
Thailand
April 18, 2016
Centara should consider on quality other than qua
We're so much disappoint during our 2 nights staying: -The room's unclean and too simple to be 4 star hotel. -Our bathroom's always flooded after 2-3 min of showering.And it's come out from the bathroom. -Splash Jungle Water Park is great and fantastic but its water is quite dirty. -They should improve quality of food and taste served on breakfast . -I see that they have just only 2 big buggies...it's too few,when compare to the quantity of rooms

8 Ratchada C.
Thailand
April 13, 2016
Good place for family with young children.....
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