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Very good 7.5
Based on 2467 reviews

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About Centara Grand West Sands Resort & Villas

Description

Whether you're a tourist or traveling on business, Centara Grand West Sands Resort & Villas is a great choice for accommodation when visiting Phuket. Only 15Km away, this 5-star hotel can be easily accessed from the airport. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Splash Jungle Water Park, Phuket International Airport, Soi Dog foundation.

Offering hotel guests superior services and a broad range of amenities, Centara Grand West Sands Resort & Villas is committed to ensuring that your stay is as comfortable as possible. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping, fax machine.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, internet access – wireless (complimentary), whirlpool bathtub, air conditioning, wake-up service. The hotel offers wonderful recreational facilities such as water park, canoe, watersports equipment rentals, theme park, dart board to make your stay truly unforgettable. Centara Grand West Sands Resort & Villas is a smart choice for travelers to Phuket, offering a relaxed and hassle-free stay every time.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Fitness & recreation

  • dart board
  • fitness center
  • spa
  • massage
  • karaoke
  • games room

Swimming & soaking

  • outdoor pool
  • indoor pool

Water sports

  • wind surfing
  • watersports equipment rentals
  • water park
  • snorkeling
  • canoe
  • diving
  • fishing
  • water sports (non-motorized)

Land sports

  • garden

For kids

  • theme park
  • children's playground
  • kids club
  • pool (kids)

Food & beverage

  • convenience store
  • 24-hour room service
  • room service
  • BBQ facilities
  • restaurant
  • coffee shop
  • poolside bar
  • bar

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • ticket service
  • shrine
  • postal service
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • wheelchair accessible
  • gift/souvenir shop
  • family room
  • elevator
  • executive floor
  • shops
  • smoking area

Health and security

  • infirmary
  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • lockers
  • doorman

Business & money services

  • printer
  • photocopying
  • fax machine
  • meeting facilities
  • business center
  • ATM/cash machine on site
  • currency exchange

Languages Spoken

  • English
  • Chinese (Mandarin)
  • Filipino
  • French
  • German
  • Greek
  • Indonesian
  • Russian
  • Spanish
  • Thai
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Policies

Splash Jungle is available at no additional charge for the entrance fee.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance to Airport: 15Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 5
Number of Restaurants: 5
Number of Rooms : 558
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Last Renovated: 2015
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Food, drink and entertainment

Azurro

Azurro

Azurro

Azurro

Azurro

Azurro

Sunset Restaurant

Sunset Restaurant

Sunset Restaurant

Azurro

Azurro

Azurro

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Recent customer comments

Filter by traveler type
Very good



  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.4
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Staff Performance 8.0
  • Value for Money 7.6
  • Food/Dining 7.2

8.4 Marcus L.
Australia
June 26, 2016
Nice holiday spot for the family with young kids
The whole family is quite happy with overall, especially waterpark, pools, parks and restaurants, only minor downside is too close to the Phuket airport but we still love the place

8 Nattida I.
Thailand
June 20, 2016
Good service
Such a good service but a lot of insects

7.2 GAHEE P.
South Korea
June 20, 2016
Awesome
Good resort

5.2 Niorn M.
Thailand
June 20, 2016
Disappointing with services and with the brand
The hotel rated themselves as 5-star hotel. In Bangkok, it is a 5-star hotel with high reputation. I expect the property to be well managed and able to provide reasonable services. 1. The room wasn't clean. There are spider web in the second bed room and also at balcony. The second bed room, the bed wasn't tidy. 2. Shuttle bus service that operates inside the property wasn't enough for traffic and guests. We haven't been informed that there is a schedule and even the shuttle was already full, instead of taking passenger to dinning area, the shuttle waited 10 more min. 3. Breakfast time is 07:00 - 10:30 am, we got there at 09:40 am and most of the food are all gone. Empty baked bean, sausages, salad, no glasses for drink and so on... 4. Staff not coordinated : when we check-in we informed staff for late check out at 2pm. We got confirmed by the first staff and next day when we asked again the second staff she said she doesn't know question us and asking the name of the staff that informed us earlier. (Luckily that I remembered the person). We also ask for taxi to the airport - staff told us that they already booked the taxi but next day another staff has no idea and said to us that you can tell us again later when you check-out. They could have note this and put into their system. Even 4-star hotel does it.

8.4 Parvin K.
Singapore
June 17, 2016
Fun time with Family
The trip was a walk in heaven for the kids. The private swimming pool in the villa and the in house water theme park was bliss. It's a great place to stay with family especially if you have no plans to go out to town much. There is much to do within the resort itself. Well worth the money.

7.2 mitthira T.
Thailand
June 14, 2016
Condominium style
This is more like condominium style. I booked family room which Is nice and big enough for our kids. The bunk bed is nice but we only used the one on the bottom cuz the blanket on the top one smells bad. A lot of little flies in the shower. Good tv. Clean sheets, quiet. Isolated from the rest of town.

5.2 Hong F.
Hong Kong
June 10, 2016
I lost the Locker Key and charged me 2,000Baht
The Water Park staff is unfriendly and want to make money. Totally unacceptable for charging 2,000Baht for a small locker key.

10 Myth C.
Hong Kong
June 08, 2016
Nice pool villa
Service is good and the staff are very helpful and polite. Nearby Phuket airport, so it maybe a bit noise. Splash water is free of charge if you live in this hotel. If you have booked airport transportation, you can ask your vehicle pick up just outside your villa.

7.6 Rachna B.
India
June 08, 2016
Good experience overall
Excellent property , Needs better maintenance - water park dirty with algae floating around Pool Villa is very nice and comfortable Villa club is very good Food delivery is slow but food was quite good Buggy issues continue .... Need to plan 15 extra to commute by the buggy .

2.8 yew H.
Malaysia
June 08, 2016
Poor check in time and buggy arrangement
Check in delay after 5pm, staff and manager no apology at all. Buggy driver with no manners attitude


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