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Centara Grand West Sands Resort & Villas

65 Moo 4 Maikhao Soi 4, T.Maikhao, Athalang, Mai Khao, Phuket, Thailand 83110 (Show on map)

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Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Restaurant Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Exterior Centara Grand West Sands Resort & Villas Phuket - Beach Centara Grand West Sands Resort & Villas Phuket - Beach Centara Grand West Sands Resort & Villas Phuket - Beach
Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Restaurant Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Activity
Area: Mai Khao Number of Rooms: 275
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
1511 reviews

Value for Money
7.7
Location
6.7
Staff Performance
8.1
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (1511)
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Man K. Families with young children Hong Kong, February 16, 2014
A Relax Place

Nice Water Park and Beach
5
Customer Service is not so good. Location is far away with city.
Chanisada M. Families with young children Thailand, February 11, 2014
Five star location - esp. for beach & pool lovers

The location is superb, with access to a beach, water park, and swimming pool, all within 5 minutes walk. You can travel all around the resort area in buggies driven by staff.
8.3
It is a big international resort, catering largely to Chinese and Russians, and more often families or couples. While the Chinese seem always to be smoking and talking too loudly, you can find plenty of places to avoid them and enjoy the surroundings. The hotel itself is not super fancy, and is more properly a mass-market 4-star property. However, the location is 5-star and the staff do their best to attend to any issues or concerns. The proximity to the water park and beach are huge assets. Do not be put off or scared by the proximity to the airport, as the interruptions from planes taking off are only momentary distractions.
Sungkook P. Families with young children South Korea, February 11, 2014
terrible service

waterpark
3.3
terrible experience the door lock was broken while we are out for walk. but the staff came after a hour my boy slept on the hallway the staff just said sorry
Salisa S. Groups Canada, February 10, 2014
Never want to leave!

Staff, Excellent room, Water park
8.7
We actually got to stay in pool villas 2bdr, it was fantastic...the area was very clean and spacious! Customer service of all staff were great, they concerned and gave a well-response on every request we made. All the water park and pool in this resort is excellent, you should try the splash jungle out :) Some comments for breakfast, it was ok but could be better with the flavour and may be the recipes. E.G.We found sausage got no taste in it and butter cake was very disappointed as well. Overall, it was a great experience staying here, lots of things we want to do more and we all moaning on the last day that we don't wanna leave this relaxing place! 3nights was way too short.
Catherine R. Families with older children Canada, February 10, 2014
Given time and experience, it could be great.

The water park, the pool and the beach.
4
Not sure how old this hotel is? The vegetation and lack of hotel staff suggests that the hotel is newer. Some of the buildings are incomplete and deserted. The hotel needs some work overall. I think most people were just passing through because of the proximity to the airport. The staff had little knowledge of english and could not answer basic questions. The guests seemed to have little respect for the grounds and other guests. It seemed they were understaffed and therefore you often had to wait even for a cup of coffee or drink at the bar. The water park and outdoor activities were very good. The entertainment staff also did a great job. Maybe with time these other issues will improve. I didn't mind the planes taking off and landing, but they are close. Also, going out to restaurants and shopping is an adventure as the hotel is only close to the airport and nothing else. Not sure why it's rated 5-star?? But, the kids thought it was great!
March T. Families with young children China, February 9, 2014
Centara Grand West Sands Resort & Villas

good
9.7
Minh B. Families with young children Vietnam, February 8, 2014
good

good
9.7
Great for family
Linda M. Families with young children United States of America, February 8, 2014
Kid-friendly water park with simple accommodations

The best part of this hotel is how happy it made my 8 and ten year old boys. They loved the water park, the kids' activity room, and the pool by the beach.
6.3
After reading reviews, I came prepared for the worst, but my boys had a fantastic time. This is a solid choice for families with young children, and offers plenty for parents, at a very reasonable price. I found the staff to be friendly, cheerful, and accommodating. The hotel was very busy, and I had to ask for extra towels a couple times, and the maid forgot to take the trash out once, but things take time and patience during high season. A small tip (or even a smile) goes a long way. The hotel's beach itself is beautiful, but you do literally see and hear the airplanes taking off and the sand is course. We arranged for a van to pick us up at the airport, and were greeted with cool towels and a drink as we checked in. The lobby was very crowded, but staff still took time to explain the area and activities. Our room was a simple, clean, no frills room with two beds, a mini fridge, tv, and shower. Despite the website indicating there was DVD player, there was none, and the tv reception is poor. If you have little kids who like to unwind with a movie, bring your own laptop or dvd player. We decided to have dinner at the pool party bbq. Though it was full, staff brought out an extra table, and we sat pool side enjoying the sunset, a DJ, a fireshow. Our second day, we rented a car and driver and explored Phuket, and I found I prefer the beaches in the south. Still, the boys preferred to spend the next day in utter glee at the water slides rather than explore another beach. The hotel offered plenty of options for food. The breakfast is perfectly fine! A variety of pancakes, breads, muffins, eggs, ham, bacon, fruit, juices, and even the coffee was good. The hotel provides water in the rooms, and you can go to the local market for drinks, chips, ice cream, fresh fruit. There are several local restaurants for Thai food. Overall, I'd recommend this hotel for a short family getaway with kids who love splash parks, water slides, and beach side DJs.
Kim B. Families with young children Malaysia, February 6, 2014
Great place to stay with kids.

Water park, family-oriented, helpful staff
7
This resort is ideal for families with children. There is a water park so there's little need to go out to find entertainment. The water park is an all day activity and since it is only open to hotel guests, it isn't over-crowded and little supervision is needed. Breakfast buffet was good, especially the pancake machine which made fresh pancakes and eliminated most of the wait.
Tsang Y. Couples Hong Kong, February 5, 2014
Stunning resort

Very convenient to airport, water park is great, family style vacation
9
It's a great experience staying at Centara Grand West Sands Resort. The resort is spacious, every individual room is also accommodating with huge seating room, bathroom with jacuzzi and sleeping room. The swimming pool is big, yet, the waters park is bigger and free!!!! It is a great pleasure spending two nights there and I love to spend more!!! It is just a fifteen minutes ride to the airport! The only drawback is the noise pollution from landing and taking off of planes.

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Customer Reviews - Centara Grand West Sands Resort & Villas, Phuket

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