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Centara Grand West Sands Resort & Villas

65 Moo. 4 Maikhao Soi 4, Tambol Maikhao, Amphur Thalang, Mai Khao, Phuket, Thailand 83110

Recent customer reviews

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Very good

7.5

based on
2291 reviews

902 reviews in English

Value for Money
7.6
Location
6.8
Staff Performance
8.0
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (2291)
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Dana R. Couples United States of America, December 8, 2015
Could have been much better

Breakfast buffet, waterpark, and the beach
9
The staff who were very kind and friendly but the communication between the hotel desk and the maintenance people was lacking terribly. Our toilet was stopped up for 2 days and it took hours to get a response. The television reception was poor and they never came to repair it. They did compensate us with one days breakfast and a free ride to the airport but having to leave the room 4 times to use the public bathrooms should have given us half price for our stay.
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Dusit S. Families with young children Thailand, December 7, 2015
Improve the service please

Room is big
6
All Food not taste.staff not speak polite they have to put krub,kha sawaddee krub,kha. Not just yes or no , can you wait.......etc.
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Yap L. Families with young children Singapore, December 5, 2015
Awesome hotel to stay when you are in Phuket.

Warm and Friendly Staffs, the water park and the Room.
9
This is my 3rd visit to this resort and I should say it has never fail my families expectation. The staffs were ever so friendly and helpful. The water park was fun and excitiing. The new lobby which started on the 2nd od December were spacious and grand. The daily shuttle servuce that bring you to Patong were efficient. Howverem there comes with a charge of 200 baht per person.
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Siwat S. Business travelers Thailand, December 3, 2015
Good time with a jungle splash

Neat room, Jungle splash and close to airport
7.3
A hotel new lobby just launch 2 days before we arrived, so lots of works need to be done. Room is ok clean and neat as to Centara standard ; however, it have to bathtub. A jungle splash water park is fun, especially the giant slider which shoot us up to 90 degree before slide back down. However, for the jungle splash only spend 2 hrs , there is nothing more fun for adult already.
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Lai Y. Groups Hong Kong, December 1, 2015
Clean and spacious

Comfortable room, nice staff
7.7
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David B. Families with young children United States of America, November 29, 2015
Only worth going for the water park

Water park
3.3
Poor
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Patomporn R. Groups Thailand, November 29, 2015
Great Water park

Water Park, Room Comfort/Standard,Staff Performance
6.7
I hate breakfast buffet. Spoiled milk ,none tasted food. The bakery at the buffet was the only thing that I could eat.
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Jimmy T. Families with young children Singapore, November 26, 2015
Place for relaxation

Good room size, Staffs' Efficiency and Beautiful beach
8.3
Though the location of the hotel is off site, no shopping to talk about, there are quite a few activities organised by the hotel staffs like, aerobic dancing, beach volleyball, ball games, water volleyball to name a few. The beach just outside the hotel is so beautiful facing the Adaman Sea. It is a poster kind of photo when the sky is clear. There are Hana Painting and massage at the huts beside the beach.
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Li-Fen L. Families with young children Singapore, November 26, 2015
Comfort big room

staff, comfort , room big
6.3
Stay in a 4 bedroom. Room is comfortable and big but the toilet and shower water pressure is too low, almost no water supply if all people use the 4 washroom at the same time.
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Masayuki T. Families with young children Japan, November 25, 2015
Disappointed

Water park,we can play for a single day.Hospitality is not enough.Airport transportation is too expensive.
5.7
Overall we're disappointed. Long waiting for check-in. There were many people laying down on a sofa and most of the seats ware occupied by them. Though we're four,there's two sets of amenities including towles.I needed to call housekeeping three times to get them.
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