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Centara Grand West Sands Resort & Villas

65 Moo 4 Maikhao Soi 4, T.Maikhao, Athalang, Mai Khao, Phuket, Thailand 83110 (Show on map)

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Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Restaurant Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Exterior Centara Grand West Sands Resort & Villas Phuket - Beach Centara Grand West Sands Resort & Villas Phuket - Beach Centara Grand West Sands Resort & Villas Phuket - Beach
Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Restaurant Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Activity
Area: Mai Khao Number of Rooms: 275
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
1337 reviews

Value for Money
7.7
Location
6.7
Staff Performance
8.1
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.8
Food/Dining
7.2
All reviews (1337)
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Pk C. Families with young children China, April 5, 2014
Phuket is a wonderful place

Near the beach, wonderful Splash Jungle and facilities
6
The hotel is suitable for family and children. The splash jungle is near the hotel. Service is good but it was disappointed that only extended my check out time until 1300 hrs. Too far away from the town or shopping malls. Only some small shops near the hotel. The cleaning of rooms need improvement. The hotel is suitable for family and children. The splash jungle is near the hotel. Service is good but it was disappointed that only extended my check out time until 1300 hrs. Too far away from the town or shopping malls. Only some small shops near the hotel. The cleaning of rooms need improvement.The hotel is suitable for family and children. The splash jungle is near the hotel. Service is good but it was disappointed that only extended my check out time until 1300 hrs. Too far away from the town or shopping malls. Only some small shops near the hotel. The cleaning of rooms need improvement.The hotel is suitable for family and children. The splash jungle is near the hotel. Service is good but it was disappointed that only extended my check out time until 1300 hrs. Too far away from the town or shopping malls. Only some small shops near the hotel. The cleaning of rooms need improvement.
Peerapat T. Families with young children Thailand, April 2, 2014
2 Families 4 Adults with 3 children

Next to Water Park, Closed to airport and good ABF
4.7
Great for children to play in water park(free) all day. The room is quite small and use the old condo, renovate to be hotel, so the price is too expensive compare with the room condition and surroundings. The bad shuttle management between each facilities, no queing up and shuttle buses are not enough.
Richard D. Families with young children Australia, March 29, 2014
excellent waterpark for kids

Waterpark,direct access to beautiful clean beach,Staff were excellent-friendly,helpful,always happy
9.3
Fantastic.My 4 year old son wants to live there.Great waterpark,swimming pools and right on beachfront
Jennifer K. Families with young children Canada, March 28, 2014
Splash park was a big highlight.

Splash park, friendly staff, quiet beach
6
Our stay didn't start out too well. We were surprised that our deluxe family room didn't include a bath tub (we have small kids) so showering is tricky. The worst part was the noise, and not that which is caused by the airport being close by but rather by the incredibly noisy doors which slam shut. The noise in the hallways is really an issue so needless to say our first night was not very restful. However, after I complained about this to the duty manager we were upgraded to a much nicer suite. This made our stay much more pleasant and we appreciate the way our comments were received and handled. This is a sign of a resort that cares about taking care of its guests. The breakfast buffet was good and even offered gluten-free bread, something you don't see very often, and the selection was very good. The splash park was the highlight for our 2 boys (aged 3 and 5) and probably the best feature of Centara Grand West. It makes up for the fact that the resort is so close to the airport where you hear planes taking off and landing all day.
Joel K. Families with older children United States of America, March 28, 2014
Magnificent three bedroom suite

Three bedroom suite with private rooftop pool and patio, beautiful undeveloped beach, north Phuket location is close to airport and attractions.
9
Hotel's well-landscaped several acres includes a pretty good water park which is a nice bonus for the kids. We stayed in the 3 bedroom suite which was AWESOME: two stories with a beautiful living and dining area, full service kitchen with dishes and appliances, and great patios with views. Each room had either a queen bed or twins and included its own en suite jacuzzi tub bathroom. One of the bedrooms was on the second floor and had its own small rooftop pool and patio for completely private swimming and sunning - in addition to its own deck off the bedroom which all the rooms had. Simply the best hotel room we have ever had - bar none. The hotel's beach is COMPLETELY undeveloped and magnificent - unlike Phuket's (in)famous Patong Beach which is hyperdeveloped. You can spend the day enjoying the surf and sun and watching the planes land while just steps away from the hotel's services - including a GIANT oval swimming pool that is close enough to the beach to have its own awesome beach and sunset views. Restaurants are pretty good but not the highlight of the hotel. Breakfast buffet had a decent selection of Asian and American but was always busy and so it was tough to get coffee refilled or any table service. We ended up serving ourselves coffee most of the time. You will not like this hotel if you like to walk from your hotel to shops and off-site restaurants, as this is a stand-alone resort. There are very small local restaurants and a couple convenience stores within walking distance, however (a 7-11 is about a half mile away). There's a convenience store on site with decent selection of food and tourist items, but you cannot charge to your room. The hotel caters to Russians so expect to see a lot of them. The north Phuket location meant we were much closer to recreational options like sailing into Phong Nga Bay or adventure rafting/zip lining activities than those who stayed in Phuket or Patong Beach, who had to schlep for an our or two to get up north.
Seagull H. Families with young children Taiwan, March 27, 2014
excellent

water facility, beach
8.7
mostly are excellent, except.. slow WiFi. Thai restaurant in the hotel no picture menu.
Wipada O. Families with young children Thailand, March 27, 2014
Happy family day

Centara Grand West Sands Resort & Villas
8
Chung M. Families with young children Hong Kong, March 25, 2014
a good stay here

beach, atomsphere
8
Mary K. Families with older children United States of America, March 22, 2014
Good value

Quiet beach, water park for kids
7.7
Only stayed for one night, but was a comfortable hotel
Stewart M. Families with young children United Kingdom, March 22, 2014
"This is not Thailand" (my 4 y.o.)

I honestly cannot name 3
4
My 4 year old's comment on arriving, "This is not Thailand", and in a way she was correct. The hotel is right next to the airport. When I say right next, I mean a few hundred yards from the runway. The planes are plentiful, and whilst by the end of the week you get used to them, they are still very noisy. The hotel is also in a remote location, therefore local food options are limited, and there are no shopping options without taking a transfer. The room we had was bright, spacious, and with a balcony. However, there is a lack of anything that reminds you of Thailand. There are no pictures, ornaments or even plants. The rooms are built in blocks, and it is very noisy. Each time someone closes a door, the noise echos along the corridors. It feels like a dormitory. The breakfast had a good selection. But, we are invaded by flies each day, so you spent half your time shooing them away. My children refused to eat in the restaurant as a result. To cap it off, on my last day my bacon had a fried beetle the size of a thumbnail (pictures available on request). The service is not great. What you expect in Thailand is a warm welcome and great service, but this was missing from all of the staff; one or two exceptions. The resort is large, so they offer a buggy service to get around. This is great fun for the children, but sometimes the wait for the buggy can be quite long. We had several instances throughout our week where we had to wait 30 minutes plus for a buggy, and it's too far to walk with too sleepy children and all the usual paraphernalia for the beach. The swimming pool is large, however, on 2 occasions I had to remove fist size balls of pooh from the pool. When pointed out to the staff, they didn't really know what to do. This put us off using the pool. Credit to the entertainment team. They were lively, and very good with the children!

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Customer Reviews - Centara Grand West Sands Resort & Villas, Phuket

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