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Centara Grand West Sands Resort & Villas

65 Moo. 4 Maikhao Soi 4, Tambol Maikhao, Amphur Thalang., Mai Khao, Phuket, Thailand 83110

Recent customer reviews

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Very good

7.5

based on 2444 reviews

952 reviews in English

Value for Money
7.6
Location
6.8
Staff Performance
8.0
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (2444)
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Tan B. Families with young children Singapore, December 17, 2015
Stay was OK

The water theme park , the good wifi , the availability of home style restaurants neat resort
6.7
Generally ok , but had problem w the aircon on first day arrival after technician check, they say it was cool but we felt the rooms were not getting good aircon strength. we had to rely on the living aircon strength to keep ventilated
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Lily L. Families with young children Malaysia, December 13, 2015
Great resort for family

Hotel have great rooms , have access to jungle splash water park which are superb for kids
7.3
We traveled with two families and with 3 kids , suprsisingly the rooms were great especially room with bunk beds , we enjoy the water them park a lot, the water theme park is not too big so is easier to monitor and check on our kids .there are plenty of activities you can choose , so if you choose to stay 4 nights, there are plenty of things to do and you don't really have to leave the hotel if you travel with kids
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Wong S. Families with young children Malaysia, December 13, 2015
Superb hotel for family with childrens

Comfort bed, courteous staffs & nice rooms
8.3
We overall had a pleasant and wonderful time staying at this hotel.Looking forward be back again. Hopefully, there'll be more shops and restaurants open near by next time👍🏻#5star
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Arumugam A. Families with young children Singapore, December 12, 2015
Solid place for kids and Families to Just Chill

Waterpark, Buffet Breakfast, Cleaniness
9
Great place for Fun and a solid place to unwind. They are ever so polite and accommodating. Would recommend for all families with Kids...
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Dana R. Couples United States of America, December 8, 2015
Could have been much better

Breakfast buffet, waterpark, and the beach
9
The staff who were very kind and friendly but the communication between the hotel desk and the maintenance people was lacking terribly. Our toilet was stopped up for 2 days and it took hours to get a response. The television reception was poor and they never came to repair it. They did compensate us with one days breakfast and a free ride to the airport but having to leave the room 4 times to use the public bathrooms should have given us half price for our stay.
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Dusit S. Families with young children Thailand, December 7, 2015
Improve the service please

Room is big
6
All Food not taste.staff not speak polite they have to put krub,kha sawaddee krub,kha. Not just yes or no , can you wait.......etc.
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Yap L. Families with young children Singapore, December 5, 2015
Awesome hotel to stay when you are in Phuket.

Warm and Friendly Staffs, the water park and the Room.
9
This is my 3rd visit to this resort and I should say it has never fail my families expectation. The staffs were ever so friendly and helpful. The water park was fun and excitiing. The new lobby which started on the 2nd od December were spacious and grand. The daily shuttle servuce that bring you to Patong were efficient. Howverem there comes with a charge of 200 baht per person.
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Siwat S. Business travelers Thailand, December 3, 2015
Good time with a jungle splash

Neat room, Jungle splash and close to airport
7.3
A hotel new lobby just launch 2 days before we arrived, so lots of works need to be done. Room is ok clean and neat as to Centara standard ; however, it have to bathtub. A jungle splash water park is fun, especially the giant slider which shoot us up to 90 degree before slide back down. However, for the jungle splash only spend 2 hrs , there is nothing more fun for adult already.
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Lai Y. Groups Hong Kong, December 1, 2015
Clean and spacious

Comfortable room, nice staff
7.7
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David B. Families with young children United States of America, November 29, 2015
Only worth going for the water park

Water park
3.3
Poor
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