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Centara Grand West Sands Resort & Villas

65 Moo. 4 Maikhao Soi 4, Tambol Maikhao, Amphur Thalang, Mai Khao, Phuket, Thailand 83110 (Show on map)

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Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Waterslides Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Restaurant Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Activity Centara Grand West Sands Resort & Villas Phuket - Exterior Centara Grand West Sands Resort & Villas Phuket - Beach Centara Grand West Sands Resort & Villas Phuket - Beach
Centara Grand West Sands Resort & Villas Phuket - Beach Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Restaurant Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool
Area: Mai Khao Number of Rooms: 275

Recent customer reviews

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Very good

7.5

based on
2291 reviews

902 reviews in English

Value for Money
7.6
Location
6.8
Staff Performance
8.0
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (2291)
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Atthapon K. Families with young children Thailand, February 7, 2016
Rooms, Food, Splash Jungle

Food, Splash Jungle, Service
8.7
We had a really great time at Centara Grand West. We book for the room with breakfast included & half board (Free Dinner). Considering the location of the Resort it was the best decision for us. We are vegetarian so it would have been difficult to find food around that area during night time. The staff at the restaurant were really accommodating to our needs. Since there weren't vegetarian options among the buffet at breakfast & dinner, we were able to order vegetarian food for ourselves. Dinner at the Breeze Restaurant was especially delicious. Our room, deluxe suite one bedroom with breakfast & free dinner, was spacious. The room was nice but nothing special that would have exceeded my expectations. The bathroom was alright, could've done with a overhead shower (rain shower)in a separate area than taking bath in the bath tub. The best part about the resort is obviously the Splash Jungle Water Park. All the slides were a lot of fun. They had everything for kids as well as adults. The Waves generating pool was really cool...the water itself was also really cool. The only bad thing we could say about this is that they close too early. They open at 10am and close at 6pm. The resort had other great facilities such as gym, kids club, and lots of activities with the Carpediem Group, but we weren't able to utilize this as much with our short stay. We also wish the gym would be open until later than 10pm. All in all, a great stay, thanks to all the staff for their help. We'd definitely come back to this resort in the future!
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Smadar R. Families with young children Israel, February 1, 2016
nice for young kids

the water park
6
room was very comfortable but poorly maintained. we had water coming down from the shower ceiling, after calling the guest canter 6 times-each time with a promise that a maintenance worker will be there immediately it was not repaired- as a result during the night the power went down so we woke up in the morning with no air and sweating like pigs. the receptions staff was very kind and we were fairly compensated .food was OK but pricey. to put all that aside the kids enjoyed the water park and lovely swimming pool. mice stay for 2 or 3 night with young kids
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Lu L. Families with young children China, January 29, 2016
Good

Good
9
Good
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Huong N. Families with young children Australia, January 24, 2016
Family with 2 young children

Water park, beach
6
We stayed at this resort for 11 nights using Agoda voucher. The first reason we chose it because it was rated 5 star. However, the resort is no where to 5 star standard. Nothing like what we saw from their website apart from the waterpark. The room we checked it was very smelly & they had to change room for us. Rubbish is almost everywhere, flies on food. Staffs not well trained at all, management need to work on this ! On the 5th day, late night there was fire alarm & turned out it was from someone smoking. But the responses & following ups from staffs & management were slow Overall, not up to standard at all in every way, especially in the hotel industry.
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Fabricio F. Families with young children Brazil, January 18, 2016
The Hotel became a Russian Camp

the water park for the kids
3.7
The Staff in the reception desk was ok but, the staff in the pool and in the restaurant(Breakfast) was terrible, very confused and the restaurant was extremely dirty, full of flies, not to mention that you have to speak russian there, because english is poor. The room was in bad conditions with the bathroom shower flooding and the toilet bow clogged, it took them 12:00hrs to fix. The electric car that used to take us to the pool and the restaurant was only passing every 30 mins and always full. The quests, most of them russians were very inconvenient,; like every night(always after midnight), there was somebody fighting in the hotel corredor(sometimes couples, sometimes kids or even parents) and there was no hotel security. Any discount in the hotel price is not worth the hassle.
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Prabhu S. Families with young children Nepal, January 8, 2016
Under staff in a huge resort ...

Water Park, Beach and After dinner kids program
6
We have to wait for everything such as check in, check out, dinner, .. Breakfast was ok .. Very under staff and unplanned in restaurant ...guests becoming angry for not providing prompt service is very normal..but best part is Water Park and beach which is inside the resort makes the guest very happy...good to go once but expect some delays in service...
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Hoi D. Families with older children Hong Kong, January 5, 2016
Nice Staff... Worn out facilities

Nice Front Desk Staff
6.3
Very informative front desk staff in Phuket standard. The resort is very big and location is a bit off the main area. So practically you are stuck in the resort if you don't have any car or bike rental. Nearest 7-11 was a 10 min walk away. The main pool was nice but need more sun loungers. It is connected to the beach which is mostly quiet and occupied by hotel guests due to the location. Overall I would stay there again if I have young children and rented a car. But really the room facilities are quite worn out and needs some maintainence done
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Pitchakorn M. Families with young children Thailand, December 31, 2015
Bad bad bad
4.3
Very bad staff, rude! Esp the one at buffet restaurant.
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Chong Y. Families with young children Hong Kong, December 30, 2015
Enjoyable Stay

hotel facilities, staff performance, good value for money
10
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Pattamaporn T. Groups Thailand, December 30, 2015
Building 9# room condition are poor

Various outdoor activities, Good water park and Safety staffs on the beach and water park
4.7
We booked 4 rooms for our group, and hotel provide poor welcome service. We were put in building 9# which the room condition are poor, dirty and smelly. Honestly the rooms in building 9# are lower than 3 stars hotel. We made complaint after late check in at almost midnight and got chance to change rooms from building 9 to other building at 1.30 am. We are really disappoint on the hotel check in process, but thank you hotel's staff to move our group to better room condition. My recommendation is to renovate all the room in building 9# those not even up to 3 star hotel standard. Everything other bad experience in building 9# was ok and the hotel provides many activities to serve big family. Thank you
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