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Very good 7.5
Based on 2524 reviews

Recent customer comments

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Very good



based on 2526 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.5
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.6
  • Food/Dining 7.2

CHUNG Y.
Hong Kong
July 17, 2016
A terrible experience in Centara Grand
-water pipes sound is too visible even in mid night. -safe doesn't work -some power supplier sockets don't work -room telephone doesnt work -call from corridor phone, never you will find anyone to pick up your call at any time. -you will find no staff with willingness to help. -after all it doesnt worth with the amount of money spent there. Terrible !

Parranee O.
Thailand
July 13, 2016
Experience on my last stay.
I am often stay in this resort. Check in 15.00 was made troublesome but check out is 12.00 and that is not very fair to the guest. The service quality is lower eg. a new buggy timetable.

Assylan T.
Malaysia
July 11, 2016
Awful hospitality, honesty by staff was not good at all
I wouldn't go back to Centara

ng J.
Malaysia
July 10, 2016
Satisfied
Overall is good! Except the food, few of us had food poisoning after the dinner! Especially my daughter got bad vomitting & diarrhea! I found the food is not proper covered, a lot of houseflies fly on top of fruits!

JONATHAN B.
Canada
July 09, 2016
Always A good stay
Have stayed here a few times now and it is always a good time to stay at Centara. The food is great the facilities are top notch. The kids love the water park. The pool villa is excellent. If you are looking for a quiet place away from the tourist traps and just want to relax and have fun this resort is the place to be. However it is away from everything so you will need a car if you want to sight see or rent a driver.

Tanin S.
Thailand
July 09, 2016
very noisy because of planes!!!
Not good for kids at all.

Dan D.
Australia
July 09, 2016
Great Value
Great position and planes taking off form the airport close by did not disturb us. Lovely and helpful staff. Clean rooms and very good facilities. Lots of restaurants and massage places near by so can easily not be stuck in the hotel.

SHEAU W.
Malaysia
July 08, 2016
water park
free entry to water park. nice swimming pool, beach. everything were great but only the cleanliness of room.

Tanin S.
Thailand
July 07, 2016
very noisy with planes flying next to your unit
The villa curtains cannot shade the light at all in morning. Very dirty feel with many dirty spots on furniture sofa bed linens just scary! Then we moved to 3 bedroom penthouse unit where the unit is very run down. 2 bath tubs are without stoppers not sure how to keep water in the tub. Then it supposed to come with turndown services. The unit is for 6 persons. And we finished going to waterpark so we called for turndown services as all towels are used. They just left 3 towels and did not even bother to tidy up anything. When I complained they told they already did the turndown. Then they said the supervisor will turn up to inspect turndown service but of course no one ever bothered to turn up. Worst is the noise of airplane taking off was really disturbing for the kids. I would strongly not recommend this property for families with kids even kids may like waterpark but u can pay for it separately. No need to stay there!

Jocke E.
Sweden
July 07, 2016
PERFECT
Nice, Clean, fresh waterpark. Nice clean room. Friendly staff. Very close to the airport. You can se planes take off and land all the time.