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Centara Grand West Sands Resort & Villas

65 Moo. 4 Maikhao Soi 4, Tambol Maikhao, Amphur Thalang., Mai Khao, Phuket, Thailand 83110

Recent customer reviews

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Very good

7.5

based on 2412 reviews

939 reviews in English

Value for Money
7.6
Location
6.8
Staff Performance
8.0
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (2412)
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Yun S. Families with young children Malaysia, April 26, 2016
best resort with water theme park
5.7
This is my second stay in two years times. We stay in 3 bedroom penthouse and granted club access. Attentive, polite staff around the resort. Breakfast with variety choice of selection. Water theme park still fun as usual. I would like to give the compliment for club staff who serve to us. Their service is perfect and fantastic. Definitely will come back again. For those travellers without transport is not advisable due to remote from
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Daniel S. Families with young children Thailand, April 25, 2016
Good stay
4.7
We were greeted very friendly at the hotel. I had tried to call about early check-in a few times before-hand and that was difficult. They did not want to commit / confirm an early check-in, which makes it difficult if you have sleeping times with your kids. The apartment was clean, there was enough water. Unfortunately, the sleeping-sofa was not there and they couldn't provide one, so we had to improvise with the bedding. The water park is nice. It is very loud and hardly any shade. An hour or two at a time was enough. If you are planning on staying because of the water park and have smaller kids it will be good to not be there midday when sun is hottest. The pool area is nice and the beach, too. We don't know about the effects of kerosine in the water, since the airport is next door. The kids loved it, it is a little noisy if you are sensitive. The restaurants were not worth the money. You can find a good one close by though. We went to Sunshine Restaurant, which had good food and prices. Prices for taxis to the airport are minimum 500 Baht. Ask for a local taxi, not the hotel one. They let us use the spa, since we had a late flight. The latest free check-out was 2 pm and only because it wasn't busy. They will make you pay usually. Generally, it's not a cozy place but a really big complex, not very pretty (no love for detail) and the five stars are good on paper, I would have thought it a 4 start hotel.
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Johann V. Couples South Africa, April 22, 2016
Nothing above average
3.7
We got what we expected, but definitely not 5 star service and or anything exceptional. Roon was clean but mini bar wasn't stocked, room wasn't made up with a "personal touch" with which you get so used to in Thailand.
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Karn S. Families with young children Australia, April 20, 2016
Great place for families
5.7
Great place for families
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Ritthikorn S. Solo travelers Thailand, April 20, 2016
Lack of cleaniliness with unprompt service
2.7
Dusty room, dirty balcony, unclean with leftover food fridge, dusty amenities. Pre-request were not aware of until solid evidence shown with some pressure. Some inquiries were not responded. Looked and felt like it should cost no more than 50USD. May be it is Centara standard.
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Stella N. Families with young children Australia, April 19, 2016
Don't bother staying
2
I could write many words of what went wrong at my stay but my mum told me if you don't have anything nice don't say it. A big resort which is very under staffed!!
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Gilmary S. Families with young children South Korea, April 18, 2016
Poor cleaning! Not a 5 star hotel!
3.3
Good facilities, but poor cleaning. The hall smell bad and the housekeeping leave the plates with food in the middle of hallway ride outside the door for 2 days.. Too expensive for the service!
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Watcharaphon C. Families with young children Thailand, April 15, 2016
Room
4.3
Several facilities are out of order
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Parinda J. Families with older children Thailand, April 12, 2016
Centara should consider on quality other than qua
3.3
We're so much disappoint during our 2 nights staying: -The room's unclean and too simple to be 4 star hotel. -Our bathroom's always flooded after 2-3 min of showering.And it's come out from the bathroom. -Splash Jungle Water Park is great and fantastic but its water is quite dirty. -They should improve quality of food and taste served on breakfast . -I see that they have just only 2 big buggies...it's too few,when compare to the quantity of rooms
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Ratchada C. Families with young children Thailand, April 11, 2016
Good place for family with young children.....
5.3
....
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