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Centara Grand West Sands Resort & Villas

65 Moo 4 Maikhao Soi 4, T.Maikhao, Athalang, Mai Khao, Phuket, Thailand 83110 (Show on map)

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Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Restaurant Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Children water play area Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Swimming Pool Centara Grand West Sands Resort & Villas Phuket - Activity
Area: Mai Khao Number of Rooms: 275
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

from 2061 reviews

Value for Money
7.7
Location
6.7
Staff Performance
8.1
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (2061)
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Chi H. Families with young children China, August 31, 2015
Poor conditation in Luxery Pool Villa (3 bedrooms)

Cheerful staff
4.7
We have booked a Luxery Pool Villa with three bedrooms, however, the condition inside was terribly poor and over expected as the most high-ranked room in the hotel. We (4 adults, 2 child, 2 infants) finally changed to stay at a Penhouse room with a small pool on the roof. Luckily we have been compensated with a dinner buffet for free (But the food equality disappointed us again!!).
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Ching Y. Families with young children Hong Kong, August 24, 2015
Resort is big with several blocks.

Equippes with water park. Nice pool. Room is clean.
7.3
My stay was overall good.The apartment that we stayed was good enough to accommodate the whole family, but it will be better if the apartment has more than one bathroom. Waterpark is not that big but was able to accommodate all hotel guests without being too crowded. We like the pool more.
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Kam Y. Families with young children Hong Kong, August 24, 2015
Nice Hotel

Staff, Activities & Room
8.3
Nice Staffs, Good room and the activities hold by Carpediem team are fun also the Water Park, my kids are very enjoy. Location is near airport & not much choice of restaurants inside the area which is suitable for kids. But Kitchen is available in the room that we are able to cook by ourselves. Concluded the Hotel is very nice & we probably will stay again in my next visit to Phuket
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Au Y. Families with young children Hong Kong, August 20, 2015
Fun

have fun
7.7
I have reserved a connecting room. I check in after 2:00pm but they just have one room available. The other room is ready around 5:00pm. I met a good staff name Johm , he is friendly and helpful, but when I dial to the front desk over 5 times to ask for the status of the room. The front desk just hold my line and hangup. It really make me angry. Anyway, the waterfall park is giving fun to my kids.
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Ka M. Families with older children China, August 20, 2015
Like the water slash

Kids love the water splash, not much choice for food, good service staff
6.3
so far ok, but strange to have different taxi quotes from different staffs. One told me 400Bt to airport and the other one said 500bt
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Ying Z. Families with older children China, August 20, 2015
Not a good choice

None
5
It was near the airport, very solo place. But inside, it is too noisy. At receptionist, you need queue up long to solve your issues. The WIFI was not stable, even sometime no electricity. I do not like it.
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Terence S. Families with young children Singapore, August 19, 2015
Much room for improvement

Water themed park, large estate, along the beach
3.3
Our family of 4 stayed in block 9. It feels more like a condotel than hotel. Upon reaching our block, we were greeted by soiled linens spilling out of the service room in full view of guests. Along the corridor toward our room, leakages from concealed pipes left puddles of water making the pathway slippery and dirty. A soggy piece of towel did little to help contain the spillage. The room was not well kept, with leaking sink and visible brown liquid stains on the wall just above towel rack. There was no hand shower, only a fixed wall shower head so it was a bit difficult for the kids. Shower area was not well designed as water got out of the wet area into the supposedly dry area after each use. The towel smells, the universal wall electrical outlets were more decorative than functional as none are working. Called recept more than 5 times for an adaptor which they promised each time to send but to no avail. They finally came with a wrong one and told us they will be back but of course, they did not keep their word. I went personally to the lobby to ask for one and was told there were not enough adaptors to go around. Why can't you say so from the start?!?Waiting time for buggy may take up to half an hour at times. If having dinner at the buffet restaurant, go early else don't bother as food like bbq crayfish and ribs ran out faster than time needed to find a seat. They don't replenish some premium dishes and are unapologetic about it. The only saving grace in my opinion is the water themed park. Great for kids and adults too. There is also a nice aircon kids' play center beside the restaurant with equally nice people manning it. There is also a sheltered sand pit for the kids right outside the center. Swimming pool by the beach seems nice. Close to the airport.
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Joy G. Families with young children Philippines, August 18, 2015
Good Value For Money

Good price, fun waterpark and helpful staff
8
We only stayed overnight and found the room clean, comfortable and well appointed. Being located close to the airport was both boon and bane. While convenient, jets taking off from the adjacent runway could be an issue. Our daughter had fun at the water park.
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Siu L. Families with older children Hong Kong, August 17, 2015
So far so good hotel

1. Near to airport 2. The room is spacous. 3.Free entre to water park.
8.7
The resort bucky is not enough for the residents to travel in hotel especially during the morning time for breakfast. The staffs are very nice whoever I have met.
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Caroline C. Couples Australia, August 16, 2015
Fantastic.... lovely staff great room awesome pool

Room pools staff
9.7
This is a great hotel definatly 5 star.... enjoyed our short stay here and would definitely recommend..... clean lovely room, pools and gardens were beautiful and breakfast was delicious..... thank you centra
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Customer Reviews - Centara Grand West Sands Resort & Villas, Phuket

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