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Centara Grand West Sands Resort & Villas

65 Moo. 4 Maikhao Soi 4, Tambol Maikhao, Amphur Thalang., Mai Khao, Phuket, Thailand 83110

Recent customer reviews

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Very good

7.5

based on 1425 reviews

952 reviews in English

Value for Money
7.6
Location
6.7
Staff Performance
7.9
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.8
Food/Dining
7.1
Families with young children (1425)
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Sirikorn P. Families with young children Thailand, May 17, 2016
Fantastic and Enjoyable Stay
6.3
Functional,Clean,Comfortable Room. Efficient Staff. Superb Water Park. It was a fantastic stay.We love this hotel. Definitely come back.Recommend for Family have kids
Anchana K. Families with young children Thailand, May 10, 2016
food is not good taste.
4.7
food is not good taste.
Kessara C. Families with young children Thailand, May 9, 2016
Good Hotel, Good time with family
4.3
Recommended hotel if you are looking for the hotel for your holidays with your family.
Susan K. Families with young children Netherlands, May 8, 2016
good children resort
5
great waterpark
Pattaraphong K. Families with young children Thailand, May 5, 2016
Dirtiest resort
2
A shower room is very dirty, a room isn't clean, we found a lot of garbage that housemate didn't clean it.
Puiyan W. Families with young children France, May 2, 2016
Fantastic place for family with kids
5.3
My 9years old daughter loved the water park inside the hotel. We booked a Deluxe family room with 2 beds. The room at building 7 was brand new so just perfect place and room. Only problem is the inefficiency of the staff. Check-in was too long 30mn. We had our room ready very late (4 pm) and no one was able to give us our access card. Otherwise I would rate it Excellent if the numerous staff can be more pro-active or just normal.
Rene A. Families with young children Austria, April 29, 2016
Nice for a day or two with small kids
5
+ Large campus, rooms are in different buildings that look like an apartment complex. + The water park is certainly a highlight, friendly and helpful staff there + Rooms are OK - nothing special + Nice breakfast with a good selection of dishes + Kids pool, adult pool and small beach section + Children indoor playground offered + Either they seperate rooms with small kids very well from the rest or the walls are good. - Beach had strong waves, not recommended to go there with small kids - Distances to to the various locations are quite far to walk - Transfer to the airport was 700 with the on site taxies and 500 with the regular ones. This is a clean rip-off. - Cleanness could be better, if you move the beed you could become a hobby archaeologist, shower sink was 'interesting'. Still fine though ..
Yun S. Families with young children Malaysia, April 26, 2016
best resort with water theme park
5.7
This is my second stay in two years times. We stay in 3 bedroom penthouse and granted club access. Attentive, polite staff around the resort. Breakfast with variety choice of selection. Water theme park still fun as usual. I would like to give the compliment for club staff who serve to us. Their service is perfect and fantastic. Definitely will come back again. For those travellers without transport is not advisable due to remote from
Daniel S. Families with young children Thailand, April 25, 2016
Good stay
4.7
We were greeted very friendly at the hotel. I had tried to call about early check-in a few times before-hand and that was difficult. They did not want to commit / confirm an early check-in, which makes it difficult if you have sleeping times with your kids. The apartment was clean, there was enough water. Unfortunately, the sleeping-sofa was not there and they couldn't provide one, so we had to improvise with the bedding. The water park is nice. It is very loud and hardly any shade. An hour or two at a time was enough. If you are planning on staying because of the water park and have smaller kids it will be good to not be there midday when sun is hottest. The pool area is nice and the beach, too. We don't know about the effects of kerosine in the water, since the airport is next door. The kids loved it, it is a little noisy if you are sensitive. The restaurants were not worth the money. You can find a good one close by though. We went to Sunshine Restaurant, which had good food and prices. Prices for taxis to the airport are minimum 500 Baht. Ask for a local taxi, not the hotel one. They let us use the spa, since we had a late flight. The latest free check-out was 2 pm and only because it wasn't busy. They will make you pay usually. Generally, it's not a cozy place but a really big complex, not very pretty (no love for detail) and the five stars are good on paper, I would have thought it a 4 start hotel.
Karn S. Families with young children Australia, April 20, 2016
Great place for families
5.7
Great place for families
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