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Centara Grand West Sands Resort & Villas

65 Moo. 4 Maikhao Soi 4, Tambol Maikhao, Amphur Thalang., Mai Khao, Phuket, Thailand 83110

Recent customer reviews

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Very good

7.6

based on 445 reviews

939 reviews in English

Value for Money
7.7
Location
6.9
Staff Performance
8.2
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
8.0
Food/Dining
7.2
Families with older children (445)
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Parinda J. Families with older children Thailand, April 12, 2016
Centara should consider on quality other than qua
3.3
We're so much disappoint during our 2 nights staying: -The room's unclean and too simple to be 4 star hotel. -Our bathroom's always flooded after 2-3 min of showering.And it's come out from the bathroom. -Splash Jungle Water Park is great and fantastic but its water is quite dirty. -They should improve quality of food and taste served on breakfast . -I see that they have just only 2 big buggies...it's too few,when compare to the quantity of rooms
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Chun H. Families with older children Taiwan, March 16, 2016
Good villa facility

Good package for villa, good service, nice location along the beach
8.3
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Sarah F. Families with older children United States of America, March 11, 2016
Hotel close to airport with water park and nothing

Water park, location to airport, clean rooms
8.3
It needs more options of food. But we enjoyed our stay.
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Hoi D. Families with older children Hong Kong, January 5, 2016
Nice Staff... Worn out facilities

Nice Front Desk Staff
6.3
Very informative front desk staff in Phuket standard. The resort is very big and location is a bit off the main area. So practically you are stuck in the resort if you don't have any car or bike rental. Nearest 7-11 was a 10 min walk away. The main pool was nice but need more sun loungers. It is connected to the beach which is mostly quiet and occupied by hotel guests due to the location. Overall I would stay there again if I have young children and rented a car. But really the room facilities are quite worn out and needs some maintainence done
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Sompop J. Families with older children Thailand, December 28, 2015
old accomodation

landscape
5.7
Family room resevation but have to pay extra more for children food
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Pornngarm D. Families with older children Thailand, December 27, 2015
Infrastructure and communication

1) Key card not working 2) long que for breakfast 3) air condition automatically turn off in the middle of the night.
5.3
Unexpectedly for the five stars hotel. The hotel is clean and nice but the operation system is below standard. We have to wait for one hour to get the attention for a new key card. After our long day outside activities on boat trip, we thought we could get back and relax at our hotel but the keycards did not work and the contact to the front desk is time consuming. By the time we get the new keycard, we have been waiting for almost an hour. The Next day we have to wait for a long queue for breakfast, because no seats are available.
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Narong C. Families with older children Thailand, December 23, 2015
Water park hotel

Fun water park, nice garden, quiet beach
7.3
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Carmen P. Families with older children Chile, December 18, 2015
Best Hotel for families. Love it We'll come back

Acomodaotions, breackfast, water parck
9.7
We love it. Great acomodations. Breakfast fantastic. Water park awesome. We defenately will come back
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Wipawan K. Families with older children Thailand, October 20, 2015
near airport .. great water park

water park .. room .. staff
8.3
It was good but as it is near the airpirt it can be too loud for some. The buffet was not impressive as they ran out of food!!
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Nicole L. Families with older children Australia, October 18, 2015
Stop over

The locations, The views and the Water Park
10
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