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Excellent 8.4
Based on 3383 reviews

Recent customer comments

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based on 3383 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 7.6
  • Location 8.4
  • Room Comfort/Standard 8.8
  • Service 8.6
  • Value for Money 8.3
  • Food/Dining 7.6

Evelyn L.
February 17, 2016
Overall a good stay
Very clean and comfortable, great service and nice sun lounge for relaxation
My friends and I took two different taxis to the hotel on the first day of our stay and both drivers lost their way as the hotel entrance was not prominent and they even confused it with Centara Grand even though we showed them the address. So guests may want to emphasize to the driver should they take a taxi. The hotel concierge is a little disorganised and overwhelming when we checked in. There was no proper queuing system, resulting in guests cutting queue, which can be frustrating. The hotel should consider better crowd control during peak times. The room is overall very clean and reasonably spacious for two pax. However, the only mirror we find is in the toilet, not having a full length or dressing mirror in the room is not acceptable. Toothbrush and bedroom slippers were provided upon request. The sun lounge pictures on the websites is kind of deceptive to us, we had thought there was a swimming pool but we were wrong. Nevertheless, it was a blessing in disguise, we truly enjoyed spending hours at the lovely pavilion, it is a creative setting and a fabulous idea to chill and have dinner there...absolutely peaceful and relaxing! Hotel staff are really nice and helpful, particularly the service crew at Infuze. We would love to go back if not for the location as it is quite a walking distance to the BTS and taxi drivers tend to get confused on their way to the hotel. Perhaps the hotel should look into providing shuttle service to Central world area and Chitlom station. Overall a good stay :)

jing J.
February 16, 2016
Good location and small room. good staff
location, good staff performance and quick check in and out
My stay was OK. the street noise was too amazing and the room is a little small. Location is great, easy access to shopping area and airport link rail. The street noise was too loud airconditioner a little noisy when we stayet there. Hope they can fix it

Alex H.
February 16, 2016
Great Hotel, definitely coming back
Stayed at this hotel for the 2nd time, and it is worth every penny or dollar you pay for accommodation.

michelle K.
February 15, 2016
Room is clean and comfortable. My 2nd time book this hotel. I love it so much. I will book again whenever I visit bangkok. Highly recommend

goh T.
February 15, 2016
Excellent stay, good location!!
Great Services,Good location n Relax !
Excellent Stay..

Soon C.
February 15, 2016
Thumbs up!!
Staffs. Cleaniness. Location.
Helpful staffs. Suite is nice & clean. Price kinda high though...

Edwin T.
February 15, 2016
Great Location
Excellent location and theres a night market downstairs. A little prone to fire hazard as there are shops in the plaza below. Something similar to Baiyoke Hotel, which fire happened many years ago from the shops below. Other than that, easy location and lots of shopping and massage

Edwin T.
February 15, 2016
Good location
Enjoyed our stay there. Rooms are spacious and there's a night market downstairs. Very easy and convenient.

lila D.
United States
February 14, 2016
a great place to stay in the city
staff, location and a great room
this was our second stay at this hotel. will stay there again. love the staff and our nice room. like the location for walking and shopping

Joel N.
February 14, 2016
Clean but no swimming pool
Good hotel