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Excellent 8.4
Based on 3385 reviews

Recent customer comments

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Excellent



based on 3385 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 7.6
  • Location 8.4
  • Room Comfort/Standard 8.8
  • Service 8.6
  • Value for Money 8.3
  • Food/Dining 7.6

Ee Y.
Malaysia
November 12, 2015
Nice hotel
Location, environment, shop surroundin
Nice hotel, good location and nice stuff

Wong K.
Singapore
November 11, 2015
Highly Recommend
Friendly Staff, nice room and good location
Stay for the second time, very friendly staff with great smile. Enjoy their Breakfast very much, very nice food. They will be my 1st choice hotel for my future stay

Chee H.
Malaysia
November 11, 2015
Great hotel for travel with kids
Great location, room comfort and clean.
Comfort

Nicholas L.
Singapore
November 11, 2015
Overall stay in Centara Watergate Pavillion
Size of room, Service & Cleanliness
The stay was awesome. This is the 2nd time of the year that I went to bkk and stayed at the same hotel. To start off, the service of the staffs were commendable. They were friendly and provided great hospitality upon my arrival. They made sure my check in process wasn't delayed and most important of all, the hotel is clean and vibrant. I will definitely stay at this hotel again when I go back to BKK.

Jimmy N.
Singapore
November 10, 2015
A Chic hotel with a human touch
Location, Excellent staff service, Cleanliness
Our stay over the weekend (Nov 7 to 9, 2015) turned out much better than I expected. My mum and I love the well-designed rooms, reception lounge and the bars/restaurants on the top. The only downside is there's no pool, but I reckon the rest makes up for that. Who would want to go swimming in a hotel located right in Pratunam, when there's not even enough time to finish checking out the various night market's stalls! What that made the stay a memorable one, was the warm hospitality offered by the staff. My mum slipped when stepping out of the bathroom on Saturday, and hurt her foot/ankle badly. She could barely walk! We were staying at the Family Residence Suit the first night. It's a nice, cute room, but one will have to stand in the bath-tub to shower (there's no enclosed glass door, and there's only a glass that covers part of the bathtube). Hence, the bathroom floor is always wet and slippery after a shower. Nikki, the front-desk manager came personally up to our room, with their nurse and other staff. She apologize profusely, and even offered to arrange for the hatel's car service to bring my mum and I, to and fro from the private hospital, in the hood. Upon coming back from the hospital, Nikki took the initiative to upgrade us to a bigger suite, with separate enclosed bathroom, and many of the staff (from bell-boys, to house-keeping to front-desk) were extremely warm, and attentive to my mum's needs. My mum and I are very touched and appreciative of Nikki, and her team, for making our stay a wonderful and homely one! We will definitely stay in this hotel again next time!

Wai T.
Malaysia
November 09, 2015
Great Location
Location, Cleanliness, Value for Money
Great location

Hui K.
Malaysia
November 07, 2015
Nice and comfort hotel
Great Location, Comfort, Service
Location is good, just 5 mins walk to Platinum mall. Clean room and Friendly staff. The Breakfast is nice and many variety. The only issue is taxi driver not sure about the location, we take quite some time to get to there.

Celeste N.
Singapore
November 05, 2015
20 minutes walk to BTS line
Room, Service, Cleanliness was beyond amazing. Such a joy to be back every night.
Hotel was amazing. But please be prepared you'd have to walk 20 mins to get to the BTS station (Chit Lom). Even to Platinum Fashion Mall requires you to cross one or two overhead bridges. Most taxi drivers will drive you to Centara Grand.

Chin H.
Malaysia
November 05, 2015
good location,clean
good location, clean, comfort, price reasonable
I will stay if i go bangkok everytime, affortable price,clean and location also good.

TAN C.
Singapore
November 04, 2015
COMFORTABLE STAY. FRIENDLY & HELPFUL STAFF
EASY TO CALL FOR A CAB OR TUK TUK AND ROOMS VERY CLEAN. VERY CONVENIENT AND ACCESSABEL TO SURROUNDING SHOPPING MALL
WE ENJOYED OUR STAY IN YOUR HOTEL. I HAVE BOOKED 3 ROOMS.MANAGED TO GET ALL ON THE SAME 18TH FLOOR. THANKS TO YOUR RECEPTION COUNTER STAFF WHO WAS HELPFUL TO TRY AND ACCOMODATE OUR REQUEST. I WOULD ALSO LIKE TO COMPLIMENT YOUR CLEANING STAFF, QUITE A YOUNG GUY,(SORRY CAN'T REMEMBER HIS NAME) WHO IS IN CHARGE OF THE 18TH FLOOR ROOM CLEANING.HE WAS VERY PATIENT AND ALSO ABLE TO HELP US WHEN WE WERE UNABLE TO SIGN IN THE WIFI IN THE ROOM. WITHOUT HESITATION, HE CONTACTED YOUR HOTEL PERSONNEL TO COME TO OUR ROOMS TO HELP US SET UP THE WIFI. HE WILL ALWAYS GREET US WITH A SMILE. VERY COMFORTABLE AND CLEAN ROOMS. TOILETS ARE WELL MAINTAINED AND CLEAN ALSO.