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Excellent 8.4
Based on 3392 reviews

Recent customer comments

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Excellent



based on 3392 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 7.6
  • Location 8.4
  • Room Comfort/Standard 8.8
  • Service 8.6
  • Value for Money 8.3
  • Food/Dining 7.6

Hui K.
Malaysia
November 07, 2015
Nice and comfort hotel
Great Location, Comfort, Service
Location is good, just 5 mins walk to Platinum mall. Clean room and Friendly staff. The Breakfast is nice and many variety. The only issue is taxi driver not sure about the location, we take quite some time to get to there.

Celeste N.
Singapore
November 05, 2015
20 minutes walk to BTS line
Room, Service, Cleanliness was beyond amazing. Such a joy to be back every night.
Hotel was amazing. But please be prepared you'd have to walk 20 mins to get to the BTS station (Chit Lom). Even to Platinum Fashion Mall requires you to cross one or two overhead bridges. Most taxi drivers will drive you to Centara Grand.

Chin H.
Malaysia
November 05, 2015
good location,clean
good location, clean, comfort, price reasonable
I will stay if i go bangkok everytime, affortable price,clean and location also good.

TAN C.
Singapore
November 04, 2015
COMFORTABLE STAY. FRIENDLY & HELPFUL STAFF
EASY TO CALL FOR A CAB OR TUK TUK AND ROOMS VERY CLEAN. VERY CONVENIENT AND ACCESSABEL TO SURROUNDING SHOPPING MALL
WE ENJOYED OUR STAY IN YOUR HOTEL. I HAVE BOOKED 3 ROOMS.MANAGED TO GET ALL ON THE SAME 18TH FLOOR. THANKS TO YOUR RECEPTION COUNTER STAFF WHO WAS HELPFUL TO TRY AND ACCOMODATE OUR REQUEST. I WOULD ALSO LIKE TO COMPLIMENT YOUR CLEANING STAFF, QUITE A YOUNG GUY,(SORRY CAN'T REMEMBER HIS NAME) WHO IS IN CHARGE OF THE 18TH FLOOR ROOM CLEANING.HE WAS VERY PATIENT AND ALSO ABLE TO HELP US WHEN WE WERE UNABLE TO SIGN IN THE WIFI IN THE ROOM. WITHOUT HESITATION, HE CONTACTED YOUR HOTEL PERSONNEL TO COME TO OUR ROOMS TO HELP US SET UP THE WIFI. HE WILL ALWAYS GREET US WITH A SMILE. VERY COMFORTABLE AND CLEAN ROOMS. TOILETS ARE WELL MAINTAINED AND CLEAN ALSO.

Jocelyn P.
Singapore
November 04, 2015
Comfortable stay
Clean, good location, efficient front desk.
Our 3 deluxe rooms were spacious, clean and bright. Two pillows were provided. There were a lot of space to place our shopping bags and our 29in bag also sat well on the luggage rack. The bathroom shower had nice curved glass, closed well and there were no leakages. We could also place our makeup bag on the basin table-top. There were insufficient hooks to hang our towels so we used the hangers in the wardrobe. Housekeeping changed new towels every day & they slipped a card underneath the door if we had the DND sign on. Hotel is within walking distance to Platinum Mall, Big C and Central World. There was also night market just outside the hotel. One point to note is the hotel entrance is on a side road so do look out for the hotel signage on the right to turn in. Driver can follow the lane to the small hotel entrance. Concierge/bell man was available at entrance and assisted with our luggage. We were given a ticket for our luggage. Upon check-in, front office staffs asked for our luggage ticket number and informed concierge of our assigned room. Overall, we have enjoyed our 4N stay at Centara Watergate.

Sharifah A.
Singapore
November 03, 2015
OK
ROOM CONFORT ONLY
CLEANLINESS NOT REALLY.. STAFF ALWAYS PRETEND TO FORGET TO TOP UP THE MINI BAR AS ITS PROVIDED FREE.. WORST IS THE PILLOW.... ITS AS FLAT AS PAPER... WHEN THEY FORGET TO PLACE MY BATHROBE THEY EVEN COME IN TO CHECK AS IF I HIDE IT... THEY DON'T REALLY CLEAN THE PLACE WELL.

Filipinas D.
Philippines
November 03, 2015
Great Place
Place, Food and Accomodation
Great!

Willard N.
Singapore
November 03, 2015
Delighted Stay
The rooms r what is shown on the website. Service is excellent. Rooms are clean n well house keep. Location is jus a few mins away from platinum shopping centre.
Overall very satisfied with the hotel.

Chea S.
Cambodia
November 02, 2015
Tourist
-Location -Room conditions/cleaning -Staff performance
Very Good

Xue L.
China
November 02, 2015
good stay
clean, good location, good service