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Excellent 8.4
Based on 3345 reviews

Recent customer comments

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based on 3345 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 7.6
  • Location 8.4
  • Room Comfort/Standard 8.8
  • Service 8.6
  • Value for Money 8.3
  • Food/Dining 7.6

8.3 Shermin C.
August 13, 2015
Pleasant Stay in BKK
Comfortable, Good Service, Clean
Free upgrade to a suite because the room that I book was not available. The suite is very nice and comfortable to stay in, 1 small living room, a big bathroom and spacious bedroom with a king size bed. The location of the hotel is quite hard to find, I would suggest to take a taxi to the hotel from the airport. There is nearby shops and store when you walk out of the hotel. To go to the department stores, you may want to tuk-tuk / taxi. Overall my stay in Centara Watergate Pavillion Hotel Bangkok was great!

7.3 Elix L.
August 13, 2015
stay from 8 - 12Aug
cleanliness, cosy room, near night market
The path twds the hotel stinks all the time, like its located near a rubbish dump or drainage water. Location seems a little hard to find for taxi drivers as most seem like they havent heard of it before. Its located near a night market and walking dist from some malls tho. Cleanliness was acceptable but housekeeping was a little inconsistent for my room. THe housekeeper took away my room card on my third last day and forgot to put face towels for my room on my second last day. Also left one dirty pillow case on the chair in my room on the last day but the general cleanliness was ok.

8.3 King Y.
August 12, 2015
Location, Staff, Room
Basically the stay was good. But actually feel that the shower area was quite awkward for those friend when we are sharing a room. Bed was good, and the room was really spacious. Breakfast is just normal and you can get more awesome local food from the street. Location is good and near to Platinum Fashion Mall, Pratunam Market and walking distance to Central & Big C too. Overall is good value.

10 Chi C.
August 12, 2015
Clean, and Good location
Nice breakfast, nice room, and good pool view
Good sevice

8 Doris L.
August 12, 2015
Great Room but Smelly Sewage at hotel entrance
1. Unique but extremely functional round shower cubicle. 2) Clean and comfortable King bed 3) hotel lobby and outdoor pavilion is chic
When both my sister and I first arrive at the hotel in a taxi and once alighted, we were put off by a strong stench of sewage which gave a bad first impression. A bellboy promptly wanted to take our luggage and we were taken by surprise since we had not checked in yet. Since there were only 2 luggages for both of us, which was manageable and as we did not wish to lose our time waiting for luggages, we refused his help. Upon reaching the hotel reception on the 7th floor, we were warmly greeted by the receptionist and offered nice cold welcome drinks of ginger tea. We asked for a smoking room and was told to wait for 30 minutes. Wifi password was given promptly and we explored the Lobby and outdoor pavilion areas. We got into the room at 2pm and the room was perfect. On the same day, my friend who stayed at the Same hotel asked a bellboy on the direction to Chocolate Ville and was told to take BTS sky train to On Nut. Luckily, I checked and knew it was wrong as I had done some research before we came. The correct station should be Mo Chit, which we later confirmed with the Staff at the train control station. How could the bellboy gave wrong direction to hotel guests? Precious time would be wasted commuting given the bad traffic jam in Bkk. Also, The bellboy service was not very friendly when asked about taking train to Siam. We were told to make our own decision. The rest of our stay on Day 2 to Day 4 was however, pleasant. There are massage parlors, street food vendors, 7-eleven near the hotel which was very convenient. It is also pretty close to DMK airport. Our departure from hotel to the airport was only 15 minutes on a Saturday afternoon at 3pm. The only grouse we had was the slightly longer walking distance to Platinum Mall as compared to Glow, where we last stayed in March this year. There was also a lack of nice spa salon near the hotel - the spa at the hotel was fully booked for Saturday when we enquired on Friday night. Overall it was a pleasant stay.

7 Joyce C.
August 12, 2015
Comfortable stay
Clean, convenient, bright
Bright hotel, clean rooms, friendly staff, nice roof top

10 Foo L.
August 10, 2015
Good location, shopping area
Good service, good location, clean
I love it.

6.7 Jing C.
August 10, 2015
Comfortable hotel, but service below expectations
Location, comfort, cleanliness
Hotel was clean and comfortable, within 5minutes walk to night market in front of Palladium and platinum mall. However, out of our 3 rooms, 1 room's check in was delayed, and they gave us twin bed instead of our original requested king bed. Room was also smaller than the other 2 rooms we had. Feedback to them and they gave us free extended checkout hours in return after much negotiation.

10 Vni T.
August 09, 2015
My next trip @ Bangkok will choice this hotel too!
Good service, good location, hotel cleaning!
This is first time we stay at this hotel for honey moon, even I booking hotel from agoda is 2 single bedroom and I leave a message to hotel management regarding we are on honeymoon...... We are surprise when we reach hotel room coz we saw queen size bed! We are happy coz hotel management help us to change to bed! Very very good service and apprciete it. Thank you very much! Tey Wei Nee ( Vni Tey ) from Singapore!

8 Ho L.
Hong Kong
August 09, 2015
No swimming pool, but nice breakfast
nice breakfast, bar is nice but too low floor
the room is relatively small, but the breakfast is nice and the spa is nice also