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Excellent 8.4
Based on 3383 reviews

Recent customer comments

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Excellent



based on 3383 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 7.6
  • Location 8.4
  • Room Comfort/Standard 8.8
  • Service 8.6
  • Value for Money 8.3
  • Food/Dining 7.6

CHIN M.
Singapore
July 12, 2016
Location was great
Room was good, location was great. of walking distance to the central area

Jonilou M.
Philippines
July 10, 2016
Great value and thoughtful host
My wife and I went here for our anniversary and birthday. When we arrive we have a mini cake waiting in the room. Then after we went out for the night another mini cake for her birthday. Location is near the malls. It will take around 5 mins walk to go to Palladium And the Platinum malls. At the back is the Siam mall. On the same street are the massage spas. At the ground floor there is also a mini mall. It is where we booked our tour driver. Usually the drivers cannot converse well in english but the one provided to us is great! There is a breakfast buffet provided as well. American and Indian food. But almost the same dish everyday. Welcome drink is also delicious, it is a promagranate juice! wifi is provided per floor speed is acceptable but at times is down but is tolerable. At night they have a restaurant in the 20th floor with great view. I also need to print my itenirary and they accomodated it coz its just one page. Otherwise they will charge 10baht. They require 3000baht deposit if you do not have a credit or debit card. Warning do not mistake yourself with the complimentary drink and the 100baht drink in the fridge. 9/10 for me for this hotel. That one point is because it took time for me to check in coz they only accepted 2pm check in and it also took time when I requested for an adaptor. (Which require a 250 deposit signed) just in case you loose it.

Eddy L.
Singapore
July 09, 2016
Highly recommended
Must compliment the hotel staffs for their ever helpful and thoughtfulness. They even made a point to send a complimentary piece of cake for our anniversary. Well done and thank you very much.

Jasmine T.
Singapore
July 09, 2016
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putra M.
Indonesia
July 09, 2016
very nice hotel
this is our third time to stay in the hotel, very good location if you want to shopping around. clean room and nice service from the crew

ZI N.
Malaysia
July 08, 2016
Great place to stay
Located in Pratunam shopping area with easy access to any location, friendly staffs, fantastic room

Ong H.
Malaysia
July 08, 2016
Overall is good
Only our things have left in the hotel when we checkout at 1pm, but on that time we still at the Pratunam area until 4.00pm we back to hotel to collect our luggage and want go to airport, but the housekeeping din't inform the reception that we have left the things at the room until we reach the airport only we know that we left another things in the hotel, then the taxi diver is very good man, he help us to call the hotel to check but the bell boy say need to ask the housekeeping, final have check it that our things really left in the hotel room forget to take, then wait around 1 hour the hotel people send to airport for us, since the hotel have our contact no. also no call us, only this things i need to say that hope the hotel management can improve in this kind of the service, average a;; is very good.

Tay V.
Singapore
July 07, 2016
Overall pleasant stay
Room was slightly disappointing in terms of cleanliness but the polite and friendly staff made up for it. A huge applause for the staff who served us - friendly and nice.

LEE E.
Malaysia
July 07, 2016
Location good
Easy way to go to pratunam market, big c, central world, platinum mall and outside the road have a lot of massage shop. The staff there was very helpful especially the staff at 1st floor, they help in carry luggage, arrange luggage well.

Chan T.
Singapore
July 07, 2016
Location ok but need to improve housekeeping records.
Was shocked when returned room at night after a full day outing to find no housekeeping done even though we informed the staff when left room in morning and switch on "to housekeep" sign. Service centre stated we may turn on "do not disturb" sign which we did not. Then she claimed records showed housekeeping was carried out in evening but later agreed with us after their staff came to room to check & confirmed it was not done. Subsequently, they send clean towels, mineral water and after our insistence, empty our rubbish bin but did not remove dirty towels. Other then this unhappy incident, everything else is ok.