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Very good 7.6
Based on 43 reviews

Recent customer comments

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Very good

based on 43 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 6.0
  • Location 7.5
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.4
  • Food/Dining 6.9
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United States
June 30, 2012
Great Hotel
Perfect location by the beach
Loved the service and the accomodations. The hotel staff is very kind and helpful. The beach is right across most rooms. The royal service pool is very nice and quite. The pool bar offers a variety of cocktails and the grill is ready to serve hot and juicy burgers and other entrees. The Nami Asian Bistro opens at 6 pm most days and the tepanyaki works for reservations every hour!!!!

Alexander P.
February 25, 2012
Nice resort
Nice room, great looking, the resort seem to be fully book, still you could enjoy privacy at the beach. Minor point, the restaurant prices & rental of parasol!

Jinyeong M.
South Korea
January 18, 2012
Don't recommend for general tourists.
Not really
Didn't have a fridge in the room. They even suggested renting a $25 cooler additionally, which I didn't. Self parking is $16 per night including tax. Had a so-so pool, but wasn't quite impressive. By the quick look at the map, I thought it would have a nice private beach, but unlike other nice hotels in the south-east asian resorts with similar price ranges, the coast felt just abandoned and was not well maintained. If you're thinking about swimming or snorkeling, forget about them. This is not the place. This is for the golfer's place. Breakfast was okay.

Angel G.
United States
September 08, 2011
Beautiful Hotel and great service.
Awesome pool, expctacular room and bathroom, great restaurants.
Overall the hotel is amazing, had a great time, and a great dinner at Pasion. Love all the surroundings.

jasmin H.
United States
August 12, 2011
lovely hotel but location sucks !!!
green, plosh, bright and fun...
My hotel had bugs, and the hotel offered me a later checkout in the same room...

Jon B.
United States
July 11, 2011
Gran Melia Puerto Rico Hotel
Staff very friendly
This is a golf resort located 12 km (but 30-40 minutes) from San Juan. A taxi from the airport is $65-80. Once there, the hotel contracts with a "tour / shuttle" company for trips to town and the airport. The will not call a taxi for you. The pool is great, but the beach is not for swimming. The poolside bar has very limited hours. There is a dress code for going to and from the pool. They offer golf cart shuttles around the rather spread-out campus, but on at least occasions, they drove past us standing there, with empty carts, did not even ask us if we would like a ride. Twice, the hotel desk clerks promised to send someone to address problems we had, but they never arrived. If you are going for golf and don' t plan to leave the resort, you will love it. Just be sure to take plenty of money. the restaurants are all resort pricing--no deals to be found. If you plan on doing anything else, rent a car from the airport. The ones available at the resort, are twice the price. Housekeeping didn' t understand that 2 people need 2 wash cloths, two towels and a bath mat each day. Something was missing each day and the floor was always dirty.

Wiley S.
United States
June 12, 2011
Beautiful Property with Passable & EXPENSIVE Food.
Beautiful property, beautiful rooms, beautiful landscaping, courteous and helpful staff . . .

Kosar B.
United States
June 05, 2011
Lovely Hotel
Loved the red level pool
Exceptional hotel but it didn't feel quite luxury for the Red Level rooms.

Bonnie M.
United States
November 10, 2010
distance from airport and other sightseeing
Lovely rooms, grounds, service
Restaurant very expensive, but good however each tea refill was a charge.Go to Bakery at corner of rt 3 for breakfast and lunch- a good value.Rent a car for travel to restaurants and sightseeing locations as they are quite a distance.The pool and grounds were lovely and well maintained.

Jeremy B.
United States
July 25, 2010
Our PR vacation
accomodating staff
expensive food/drinks & lots of loud guest
Overall our stay here was very good. The second night we were there we had a horrible experience with the room above us moving furniture and keeping us up until 3:00 a.m. and the room next to us having a "party" with roughly 9 kids screaming and laughing, but after contacting the front desk several times they upgraded our room the next day to an oceanfront royal service room and the rest of our trip was great overall. Drinks are expensive and the breakfast is ok, nothing great. The rooms in Royal Service were very nice and the grounds are beautiful. Overall a nice trip!