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Excellent 8.2
Based on 5735 reviews

Agoda Verified Reviews

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Excellent



based on 5735 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.6
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 8.3
  • Food/Dining 7.5

3.7 Chui F.
Singapore
December 13, 2015
25yrs-old hotel, needed more upgrading
Nice staff & good location
We were disappointed with our room as it looked totally different from that of the pictures in the gallery of the website. Upon entering our room, the toilet bowl had to be flushed thrice to get the toilet paper down. The water heater is old and the warm water takes very long to be warmed(may need to boil water if you are travelling with small children). We brought along a 22yr old infant and requested for a baby cot, the baby cot is only suitable for baby less than 6months, it's too small and old, my son can easily jump out. We communicated our discomfort to the manager and she seemed very apologetic and took our feedback very seriously. She seemed to be very experienced in sending such cases, she immediately brought us to see the newer rooms in the upper floors and provided an upgrade for us. Nevertheless, as the hotel is already 25year old, even after renovation certain things are just too old. We decided to move to another hotel for better comfort and experience. If you're heading to Bangkok for just shopping and needed the hotel for sleeping, then I felt that this hotel is suitable. But if you're bringing family with children, then you may want to reconsider as you will spend more time in the hotel. Be prepared that the utensils are abit rusty and water heater may not be so good. The hotel lift is very small and slow, if you're heading for breakfast or evening time, getting the lift can make you feel abit irritated especially when you're hungry and tired. Just have to say that the staffs are very prompt in taking actions and attended to our needs.

10 Ong G.
Singapore
December 13, 2015
Very big room and good location
location, friendly staff, nice room
very good experience

8 Jessica S.
Singapore
December 13, 2015
Good
Service, comfort and spacious of room
Room was big. though near to platinum fashion mall was kinda far away from BTS station. Interior design was showing signs of aged, signs of wear and tear. Great service make up for it

8 Jessica S.
Singapore
December 13, 2015
4 star hotel with 5 star service
Hotel service, cleanliness of the room and spacious of the room
Personally felt that the room is showing signs of wear and tear. not enough maintence done to refurbish the hotel. However, the service were really good. I feel their Good service was because they love doing their jobs. If this hotel were to be renovated, interior repainted, it could easily be one of the most popular hotel.

7 PUI F.
Malaysia
December 13, 2015
Close to mall
Walking distance to mall and food
Convenient to find food and malls as all was walking distance.

9 doreen T.
Singapore
December 12, 2015
Enjoyable Stay
Location, Friendly staff, Comfort Room
Is a wonderful stay. Hotel location is super. Opposite of hotel is Platinum Mall and just outside the hotel is a stretch of massage parlor. Side entrance of hotel is 7-11. Walk for 5 min you will have the famous bkk wanton noodles,yummy.

8 Lee Y.
Singapore
December 12, 2015
A good stay
Near popular shopping mall ,staff is helpful and room is clean.
not bad overall.

6 philip C.
Singapore
December 12, 2015
nc
nc
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8 Jeff O.
Singapore
December 12, 2015
Value for Money ! Good Location ! Great Staffs !
Value for Money, Good Location, Great, Friendly, & Helpful Staffs !

6.7 Yiam L.
Malaysia
December 11, 2015
Great location for shopper.
Very near to Platinum Fashion Mall, massage parlor and eatery places. Fast food chains like McDonald and Starbucks are near to the hotel too.
Pleasant. Very friendly and helpful lady at hotel's taxi counter.