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Century Kuching Hotel

Lot 3186-3187 Block 16 KCLD, Jalan Lapangan Terbang Baru, Kuching City Center, Kuching, Malaysia 93350

Recent customer reviews

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Very good

7.4

based on 1225 reviews

1158 reviews in English

Value for Money
7.4
Location
7.4
Staff Performance
7.4
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.7
Food/Dining
7.0
All reviews (1225)
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Dih T. Business travelers Malaysia, April 25, 2015
Wifi shall not be extra charge. Window got algae.

Comforting
6.3
So so.
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Muhammad S. Families with young children Malaysia, April 24, 2015
Fresh air

No smoking room, great bathroom, best view.
6
Poor lift service. Security comunication skill is poor and staffs were not proactive.
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Rezebel C. Business travelers Malaysia, April 24, 2015
overrated, disappointing

comfortable bed, spacious room, clean
5
Does not have four star standards - faulty shower head, room quite rundown, room towels are old swimming pool towels, quite disappointing stay
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Sieo C. Business travelers Malaysia, April 24, 2015
ok
5.7
ok
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Haw L. Business travelers Malaysia, April 22, 2015
Good location

good location for business trip stay
7.7
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Teck S. Couples Malaysia, April 21, 2015
good

nice, good, value for money
6
nice, good, value for money
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Sam L. Business travelers Singapore, April 19, 2015
4 point Hotel

convenient, Space, Cheap
6
It is always acceptable for the big rooms at affordable price. However, they are always some small annoyance over the services. Like, no face/hand towels when check-into the rooms. Some taps, aircon, not working properly, and constantly in each visit.
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Brett H. Families with young children Australia, April 19, 2015
Worst Sheraton Ever

Free Parking....Thats about all.
2
This is the saddest Sheraton I have ever stayed in. It could not even rate as a 2 star. I booked a deluxe suite (the 2nd best room in the hotel) and had my 8 yr old's birthday there. She wanted to swim in the pool for the weekend. The room was dirty, and smelled bad. The fittings were worn, the phones did not work and could not be fixed by maintenance. The kitchenette had nothing but a microwave that required the fridge to be unplugged to operate. The fridge was dirty and small, there were no glasses, no cutlery and only 2 cups. Calling guest services resulted in the very minimum to be given (a couple of spoons and a single plate). Requests for ice were served in bowls, not ice buckets.. We cancelled swimming in the pool the first time we went down as there were live worms in the water. I discussed with the hotel manager about the state of the pools. Both were full of slime and had not been treated or cleaned for an obvious long time (worms do not grow overnight). He had the pool cleaned but it was then closed most of the time. The area around the pool had also not been cleaned for a long, long time. Staff did not appear to be interested in helping or serving. When requested to supply anything they did the absolute minimum a person could do at a hotel and were not even friendly. The food was just terrible. It was overpriced, stale and tasteless. Things were in such a bad state the manager gave us a free dinner, which we ordered, tasted and left. Overall, it was the worst experience I have ever had with a Sheraton (or any hotel for that matter). I am writing to the Manager of Starwood in Asia, as this was so completely bad in just about every way. The hotel is barley 8 years old and looks and smells like it is 50. Everywhere are signs of decay and poor upkeep. The staff behaved like they really could not care about anything.
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Ng D. Couples Malaysia, April 19, 2015
rubbish. dont get newspaper!
2
couldnt wait to check out
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Sam L. Business travelers Singapore, April 18, 2015
4-Point Sheraton

Cheap, convenient and big rooms
6
OK. Acceptable
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