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Century Kuching Hotel

Lot 3186-3187 Block 16 KCLD, Jalan Lapangan Terbang Baru, Kuching City Center, Kuching, Malaysia 93350 (Show on map)

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Formerly : Four Points By Sheraton Kuching Hotel
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Area: Kuching City Center Number of Rooms: 435

Recent customer reviews

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Very good

7.4

based on
103 reviews

1109 reviews in English

Value for Money
7.4
Location
7.4
Staff Performance
7.5
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.6
Food/Dining
7.2
Families with young children (103)
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Kang W. Families with young children Malaysia, February 1, 2016
Satisfied

Location, room size and view
5.7
Satisfied
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Muhammad Z. Families with young children Malaysia, May 5, 2015
nice and cozy

the features, hospitality and value for money
9.7
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Sue T. Families with young children Malaysia, May 3, 2015
Great experience with good price

1. Comfort bed 2. Big swimming pool 3. Good food
8
Poor lift service and our room air conditioning not function well.
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Muhammad S. Families with young children Malaysia, April 24, 2015
Fresh air

No smoking room, great bathroom, best view.
6
Poor lift service. Security comunication skill is poor and staffs were not proactive.
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Brett H. Families with young children Australia, April 19, 2015
Worst Sheraton Ever

Free Parking....Thats about all.
2
This is the saddest Sheraton I have ever stayed in. It could not even rate as a 2 star. I booked a deluxe suite (the 2nd best room in the hotel) and had my 8 yr old's birthday there. She wanted to swim in the pool for the weekend. The room was dirty, and smelled bad. The fittings were worn, the phones did not work and could not be fixed by maintenance. The kitchenette had nothing but a microwave that required the fridge to be unplugged to operate. The fridge was dirty and small, there were no glasses, no cutlery and only 2 cups. Calling guest services resulted in the very minimum to be given (a couple of spoons and a single plate). Requests for ice were served in bowls, not ice buckets.. We cancelled swimming in the pool the first time we went down as there were live worms in the water. I discussed with the hotel manager about the state of the pools. Both were full of slime and had not been treated or cleaned for an obvious long time (worms do not grow overnight). He had the pool cleaned but it was then closed most of the time. The area around the pool had also not been cleaned for a long, long time. Staff did not appear to be interested in helping or serving. When requested to supply anything they did the absolute minimum a person could do at a hotel and were not even friendly. The food was just terrible. It was overpriced, stale and tasteless. Things were in such a bad state the manager gave us a free dinner, which we ordered, tasted and left. Overall, it was the worst experience I have ever had with a Sheraton (or any hotel for that matter). I am writing to the Manager of Starwood in Asia, as this was so completely bad in just about every way. The hotel is barley 8 years old and looks and smells like it is 50. Everywhere are signs of decay and poor upkeep. The staff behaved like they really could not care about anything.
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Faizah M. Families with young children Malaysia, March 15, 2015
convinience and large spaces

big room for family, large lobby and friendly staff
8.3
Very good service and satisfied with the room. Only need more varieties of food for breakfast as they served the same menu during my 2 days breakfast. The carpet quite smelly at certain floor and need a bright lighting outside room. Very near to Kuching Airport.
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Teo S. Families with young children Malaysia, March 15, 2015
Nice hotel

good location , value for money and comfort room
10
it a very nice hotel with good staff....and the location also very good...near to all attraction
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Jenepher B. Families with young children Malaysia, March 15, 2015
Good Stay

Clean, Big Room (junior suite) & good location
7.7
we satisfied with our stay but children not able to go to the pool due to raining.
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Nyen L. Families with young children Malaysia, February 25, 2015
improvemt needed. Carpet Corridor, car park

good service, clean room and nice lobby
8.3
Overall OK, Jz carpet of the corridor quite smelly and car park a bit run down and too dark. Improvement |maintenance needed.
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Chai H. Families with young children Malaysia, February 21, 2015
A sleep over place

swimming pool, food variety, and staffs service
7
The room a bit run down where a lot of amenities and facilities within the room are out of order. Proper maintenance should be maintain for a 4 stars hotel. Apart from maintenance issues, the stay was acceptable and the food variety is great.
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