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Very good 7.4
Based on 1933 reviews

Recent customer comments

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Very good



based on 1933 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 7.3
  • Location 7.7
  • Room Comfort/Standard 7.4
  • Staff Performance 7.5
  • Value for Money 7.3
  • Food/Dining 7.2

4 Gladys N.
Philippines
February 17, 2016
Bad restaurant staff, my family and friends are cancelling our next bookings for this hotel!
This was supposed our favorite hotel since my relatives would have grand celebrations in the restaurant. After my bad experience of being awkwardly treated in the restaurant, I am cancelling my plans to have family parties in June and November in any of the restaurants. The front desk clerks, their managers, bellboy, guards and housekeeping staff are all doing their best to give good customer service. I paid 9,000 pesos for our 2 rooms. I thought all the staff met my expectation. But in the restaurant with buffet, my son left her sandwiches as he rushed to the his room for the toilet. I asked permission if I could just wrap the sandwiches. The guard said I must not take it out then he told me to ask permission to the supervisor. I was appaled when the supervisor told me to pay extra for the left over sandwiches of my son. Then the guard kept staring at our table with hs walkie talkie as if we were like thieves. I spent almost 9000 pesos for this hotel to stay for only one night, then they would treat me in this reataurant like I was a thief stealing their gold? They would rather have my son's sandwiches be thrown away to the garbage than have it sent to his room. I will never ever come back to this hotel again. My friends and relatives who also have plans to book this hotel are also backing out. No more wedding anniversaries, no more wedding receptions. no more birthday parties and no more staycation on Century Park Hotel. Another negatives: The plumbing is bad, faucet was leaking, shower drain was clogged. The environment outside the hotel was dark and smelly of human feces when we walked to the road.

4 MURAKAWA K.
Japan
February 15, 2016
Ripped off at hotel front desk by receiption staff
That sucks !! The worst !!

5.6 Christopher W.
United States
February 15, 2016
Good value but terrible location
Once the premiere area in the old Manila, now a dilapidated place waiting to be redeveloped. It is OK if you have people to pick you up, but not too safe for tourists to walk around in the area. The staff at the breakfast buffet don't know what's the meaning of a smile, except for one super nice waitress named Judith, and the only time that we got a full pot of hot tea during my 8 days. The bed is on rollers, so it moves if you want to lean on the bed.

9 Paul W.
Australia
February 14, 2016
Group travellers in the Philippines
Good location to points of interest and shopping, friendly staff,
A 4 night stay was relaxing after the previous weeks travelling around the Philippines. All staff were friendly and courteous. No problems experienced.

8.4 May N.
Philippines
February 14, 2016
Very pleasant.
We were accommodated when we checked in early

8 Milpa M.
Philippines
February 12, 2016
Reasonable price
Good food, special requestsgranted

9.6 joey J.
Philippines
February 07, 2016
stay was good
Satusfied.staff were facilitati e

7.6 Brigido A.
United States
February 06, 2016
Although clean in general, the matteress in Delux
The renovation looks nice in general. The lobby, atrium look excellent. The Cafe in the Park needs improvement.

8 kenji A.
Japan
February 04, 2016
Convenient
Breakfast could be better.

5.6 rich P.
Philippines
February 01, 2016
Not satisfied
First night, the aircondition unit was not good at all and the power kept on shutting off so we were transferred around 12am then when we had our new room, we woke up early because the curtain was not black out. It was too sunny inside the room