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Very good 7.4
Based on 1960 reviews

Recent customer comments

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Very good

based on 1960 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 7.4
  • Location 7.7
  • Room Comfort/Standard 7.4
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 7.2

Anthony E.
June 30, 2015
Great Stay
comfort, location, food
the best

cynthia R.
June 29, 2015
Best customer service ever!
The manager, the staff, the location
The hotel is quite old so renovations are being done, because of this, there are some issues that came up. However, the duty manager, ms. Vicelle, is very kind enough to personally attend to our problem. She also did some follow ups if we are already ok. I'd like to commend her for that, she is an excellent manager. The hotel itself may not look and feel like a five star, but the customer service of the staff is. The hotel is not really that bad though -- if you consider the Agoda price, it's a very goid value for your money. The location is also excellent, just at the back of SM harrison (you can easily buy stuff that you might need), It is also a walking distance from a train station, and just paid around php60 in taxi to go to CFO office for our PDOS (the main reason why we are in Manila). I highly recommend this hotel to those people from outside the city who will be attending their PDOS. I'll stay in this hotel again when i will be in manila.

United States
June 28, 2015
Satisfied with my stay
Room is very clean
Was indeed ok but check in staff at front desk needs to be more service oriented and courteous

Louis B.
United States
June 28, 2015
A 5-star hotel for cockroaches!
Leaving, not looking back and another hotel
This stay was my second and only by mistake. This hotel is in a filthy neighborhood and in need of a complete overhaul. The rooms are very outdated with stains on the carpets, sheets, curtains. The furnishings are also worn and in need of replacement. This hotel is certainly not as they rate it and should be a 3.5 star at best.

Anthony B.
United Kingdom
June 28, 2015
Free upgrade to a suite for returning.
Customer service, k9 unit and food quality.

Rollan R.
June 24, 2015
Hope Top of the Century will back to operation.
Room, comfort & staff

David F.
June 23, 2015
Dont book executive room
Breakfast was excellent
Room very old and tired. Booked exec room but room was outdated and unclean.

jimmy P.
United States
June 23, 2015
Not that great

June 23, 2015
It was fine !
Staff, Cleanliness, Location.
It was fine. I stayed at Classical superior rooms for 4 nights. The rooms was better than some complaint reviews.

yaacov L.
June 22, 2015
Never in a million years is this 5*
It was a disappointment from begining to end which was underwritten by their self description as a 5* hotel. At best this is a 4* and not a very good one at that..