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Excellent 8.6
Based on 934 reviews

Recent customer comments

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Excellent



based on 934 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.6
  • Location 9.1
  • Room Comfort/Standard 8.9
  • Service 8.8
  • Value for Money 7.9
  • Food/Dining 7.6

8.4 ANNA A.
Philippines
June 07, 2016
5-minute walk from the Shibuya crossing
Stayed here because Shibuya Excel Hotel Tokyu was not available. Size and layout of room and bathroom is bigger and better compared to other 5-star hotels. We frequently travel to Tokyo, glad to have tried this hotel.

10 Sarah P.
Philippines
June 02, 2016
One of the Best Hotels to Stay at in Tokyo
- Staff was excellent and helped us arrange reservations and special request ahead of our stay. - Location is ideal as the airport limousine bus stops directly at the hotel - Shibuya shopping area is close by and so is the train station 5mins walk - Hotel was kind enough to provide us with a high chair for my 1 year old nephew - Hotel staff is very helpful -

10 Katie R.
United States
May 30, 2016
Great location
Great location in Shibuya! Perfect for getting to the trains and Shinjuku

9.2 Fredrik B.
South Korea
May 29, 2016
Sky view
Sky view did the whole hotel experience

9.6 Piyaporn T.
Thailand
May 29, 2016
Location, Room, Staff
Location is good. The staff is very nice and helpful. The room is very good.

8 Ricardo J.
United States
May 26, 2016
Great locatio
The hotel and location was really good, the staff was nice but with limited english.

8.4 stephen M.
United Kingdom
May 25, 2016
Excellant staff - always very helpful and friendly
Excellant staff - always very helpful and friendly

7.2 Arifin T.
Indonesia
May 24, 2016
Book for someone
No complain , hotel should be good as expected

8.4 Ellany K.
Hong Kong
May 23, 2016
Enjoyable stay
The location is excellent (near to Shibuya station). The room was clean and comfy. Staff are very helpful for luggage storage and transport arrangement to the airport. If there will be more discount promotion, I'm sure I'll stay there more frequent (in Tokyo).

8 GITHA A.
Indonesia
May 23, 2016
Nice hotel
Nice hotel... Comfortable bed and bathroom...