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Excellent 8.6
Based on 951 reviews

Recent customer comments

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based on 951 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.5
  • Location 9.1
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for Money 8.0
  • Food/Dining 7.6

Anurax L.
June 23, 2016
Great place
Pricy but then again it's Japan. Great location and service. I'd avoid their breakfast and eat out as the food outside is fantastic

Su L.
June 22, 2016
Good location and big room
The hotel is located 7 minutes away from the station. We stayed in 32th floor which had amazing view of the city. Great sized room for Tokyo. Overall it was a good experience.

Wita T.
June 19, 2016
Great location
Location is excellent with great rooms. Love the bathroom.

Cheryl L.
June 19, 2016
City view
Location: was expecting this to be much closer to shibuya train station. you will need to overcome some hills and/or stairs to get to the station. something to consider when travelling w older folks. View: great for those who would enjoy a city view. Staff: generally helpful. Value for money: not exactly. Overall: was a pleasant stay but not sure if i'd stay again.

Jianping C.
June 17, 2016
It's the first time I was charged at a five star hotel $20 for using the gym and pool. The bed is not made up until 5:00pm which is also the first time I encountered.

Thun C.
June 10, 2016
Staff Helpful, should provide more facillities
Staff Helpful, should provide more facillities

South Korea
June 08, 2016
very good
veryvery good

June 07, 2016
5-minute walk from the Shibuya crossing
Stayed here because Shibuya Excel Hotel Tokyu was not available. Size and layout of room and bathroom is bigger and better compared to other 5-star hotels. We frequently travel to Tokyo, glad to have tried this hotel.

Sarah P.
June 02, 2016
One of the Best Hotels to Stay at in Tokyo
- Staff was excellent and helped us arrange reservations and special request ahead of our stay. - Location is ideal as the airport limousine bus stops directly at the hotel - Shibuya shopping area is close by and so is the train station 5mins walk - Hotel was kind enough to provide us with a high chair for my 1 year old nephew - Hotel staff is very helpful -

Katie R.
United States
May 30, 2016
Great location
Great location in Shibuya! Perfect for getting to the trains and Shinjuku