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Cerulean Tower Tokyu Hotel

26-1 Sakuragaoka-cho, Shibuya, Tokyo, Japan 150-8512 (Show on map)

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Area: Shibuya Number of Rooms: 411

Recent customer reviews

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Excellent

8.4

based on
114 reviews

622 reviews in English

Value for Money
7.9
Location
8.6
Staff Performance
8.5
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
8.7
Food/Dining
7.5
Families with young children (114)
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Thashsapan W. Families with young children Thailand, January 12, 2016
Excellent location

Service, location and Cleanliness
9.7
Very impressive with the service. The staffs are friendly and very helpful. I really recommend this place.
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Joseph A. Families with young children Philippines, January 3, 2016
2015 Holidays

Very clean, staff are very friendly staff. Location is very good as well.
8.7
We had a very pleasant stay at the Cerulean Tower Tokyu Hotel. Hotel staff are very courteous and very helpful. The only thing I wasn't very happy with was the bed mattress. That's only because I'm used to a firmer bed.
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Anthony Y. Families with young children Philippines, January 1, 2016
Cerulean stay

Value for money. Location. Cleanliness
9.7
Stay was perfect. Overall performance was great, very good service from everyone.
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Anthony Y. Families with young children Philippines, January 1, 2016
Happy stay at cerulean

Location. Cleanliness. Service
10
Stay was perfect. Overall performance was great, very good service from everyone.
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Jose P. Families with young children Philippines, December 29, 2015
Great location!

Location, the excellent concierge and the beautiful view
8.7
It was great! It was very near the Shibuya crossing and near all the restaurants and stores.
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Intania F. Families with young children Indonesia, December 18, 2015
Not a family friendly hotel

Room size is good and bathroom is clean.
5.3
This is a Japanese business traveller's hotel. Spoken English language skills from staff members is poor to non-existent making it very difficult for international travellers. Traumatizing first day for our family as the hard-core porn channels were unrestricted for all viewers. Hotel was unapologetic about that but did block channels after we asked them to. Food at Chinese restaurant disappoint despite its fine dining aspirations. Definitely unworthy of bringing business dinner guests. Location to Shibuya station is not as close as hoped and quite a hassle if you are using strollers.
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Cin C. Families with young children Indonesia, December 14, 2015
Highly Recommended

Excellent Service, Food and Ambiance
10
We chose this hotel because it's in the route of Airport limousine bus which was very convenient if you travel with a baby and a toddler and several luggages. We chose the room of Sky View King and it was an excellent choice. We had a huge room (huge if you compare it to other hotels in tokyo) enough to accommodate 2 adults and 2 young children. They provided excellent services too. At the last day we decided to had lunch at the Caramelo Garden Kitchen at the lobby. We all had different dishes and they all were excellent. The hotel is not too far from shibuya crossing so if you are looking for hotel in that area, this is highly recommended.
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Winnie L. Families with young children Hong Kong, December 7, 2015
Misleading - be careful with the room description!

Convenient location
6.7
Booked 'a room with extra bed' and naturally, thought that the room should have an extra bed - free of charge. Apparently, this is not the case - a room with extra bed means that they have room for extra bed and you will need to pay for that extra bed.
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Kenneth W. Families with young children Hong Kong, October 4, 2015
Overpriced hotel

Location, clean, high floor view
6.7
Somewhat overpriced hotel even though it is booked through Agoda. Room size is a trade off for location convenience. Beware that the swimming pool does not allow kid (as in many business hotels in Tokyo). There is no free bottle water in room and most of the things are exclusions, including fitness center, sauna and swimming pool access. There is no free coffee in room and you only get filter cup coffee that you typical get at the convenient store for 432 yen. Overall experience was very average given the higher expectation due to its higher room price.
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Mattias D. Families with young children Sweden, August 5, 2015
Fantastic!

Location, service, standard
9.7
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