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Recent customer comments

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Very good

based on 915 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.0
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Staff Performance 7.4
  • Value for Money 7.8
  • Food/Dining 7.2

9.3 AUNG T.
August 26, 2012
Close to the shops and beach
5 mins walk to beach, mountain (big budhha) view
bed is too high. tv is too high. have balcony. the outdoor bar has a fantastic acoustic singer. plays guitar and sing so well that you will be in the best romance feeling u can get. he plays from 930pm to 1130. overall ok and very much value to money

7.7 sylvain L.
August 31, 2012
Nice simple resort, very good location in Kata
Very good value for money
i spent 4 nights in that hotel which is nicely located to enjoy kata beach, kata night life, and you can also easily rent a bike walking distance from the hotel and drive around the island. the resort is quite simple but rooms are nice and clean, swiming pool is nice as well

5.7 Tracey N.
August 22, 2012
Large hotel site
big swimming pools
We moved to this hotel as the last hotel in Kata only had a very small pool and with 5 kids we needed something more. The hotel has two big pools and was very quite initially when we checked in until 10 pm at night when several bus loads of tourists arrived. We live in China and wanted an escape so we suddenly felt like we were back there. We booked a super deluxe expecting a great room but it was at the back and nothing special just an updated room. The staff were very friendly and helpful. The bathroom was very big. We moved onto a small island to really escape.

7.7 jennifer R.
August 09, 2012
Good location close to kata beach
Location, 5 minute walk to the beach
Comfortable room with sea views from the balcony (i was in room 4301) only a 5 minute walk to the beach or bus stop. Comfortable bed and good hot water shower, but the satellite tv was not working so only thai stations if you feel like relaxing in front of the idiot box. Had a great feed at kata inn a few minutes walk away (turn right at the entrance to the hotel entrance, better value than the restaurants closer to the beach and good friendly service). I hired a motorbike from kata inn as well, only baht per day for an older model. Phuket beaches a little rough at this time of year, but water still relatively clear. I took the bike to paradise beach near Patong and had a nice swim there, baht entrance fee, you might want to go earlier rather than later and the crowds started arriving around midday.

7.3 PAUL C.
New Zealand
August 07, 2012
Really Really good for the price
Nice view, great location, OK facilities
I stayed at Serene Resort because Agoda had a wicked discount sale. I paid a whopping for the room, and for the cash i paid it was totally worth it! The room was tidy and clean, nice facilities and easy to use. It was a work trip, so i was very happy to see the wifi was free, and the hotel is located very close to a nice coffee joint. Breakfast however at this hotel is terrible ;(

7.7 Jukka K.
April 16, 2012
Nice clean hotel with good service
Cleanliness, pool, short walk to the beach, quieter end of Kata beach
I have no complaints. The hotel was as I expected.

9 Tnapum T.
March 26, 2012
Lovely hotel
good service from hotel housekeeping
i had a relaxing stay, nice rooms, good staff esp housekeeping. The only cons were hotel was advertised on ur website with sauna and there was no sauna, also the phonerp in the bedrooms did not work.

8.3 Patrice V.
March 31, 2012
lovely hotel. great pool areas.
relaxed atmosphere, great pool areas, and helpfull staff.
We enjoyed the serene hotel, even stayed an extra night. We really liked the position and felt is was value for money. We wanted to have a few days in Kata but didn't want to stay at ahuge hotel.For us the walk to the beach was enjoyable' only 5 min. Lots of places to eat and shop along the way. We ate at the Minta right across the road, quite a few times. The Hotel was having a new block of units buit while we were there but it was almost completed. We found it all interesting and there was no disturbance to us. The rooms are older now and I'm guessing will be getting a make over to match the new block of units. The rooms were a good size and had everything we needed, they were very comfortable. Staff were helpful when we needed information. The pool area was great . A salt pool and a freash water pool. We made the most of this area, it was really relaxing. There were quite a few families staying there and the children were making the most of the pool areas. We will stay at the Serene again if we go to kata.

March 08, 2011
Nice Hotel. Good Location.
Close to Beach. Good Restaurant and market close by.
The Hotel was nice wrt location and facilities. However the Room provided was really bad. Overall experiance was not very good. No view from the balcony. Bed was hard. They denied to give a king size bed. Instead the room had two seperate cots which was indeed not adequate for a family with young kids. Complain handling was poor from the hotel staff.

8.3 adrian S.
February 09, 2011
good location, very friendly staff, good food
poolarea is great with little children
we had booked 5 rooms for our rather big group of family and friends. although nicely located, the design is not very good for people with yong children (pram). too many steps to get to the elevators and to the rooms also for older people it is a job to clim the stairs several ti mes a day. a bit far from the nightlife (bars), but close to beach and restaurants