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Very good 7.6
Based on 953 reviews

Recent customer comments

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Very good



based on 953 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.5
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.9
  • Food/Dining 7.2
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Kay T.
Malaysia
May 13, 2010
Serene Resort
Nice and clean place, helpful staff.
A lot of steps if you stay at higher place. No free internet Access you have to pay.
Well for serene resort, we like the place very much although it look a bit old but the environment is good and relaxing s there r 2 swimming pool so you can choose which one you want to go for. The room was clean but a bit old and the bath room comes with a window that can open from the bed. So it might be fun for coupe but not for friends. Overall we like the place and we will come back again.

Dothan S.
Germany
May 12, 2010
A nightmare hotel
the breakfast was ok. the swimming pool was good.
Unfriendly and ice cold staff. Mediocre cleaning. Staff totally unhelpful.
A nightmare hotel! We booked a nice room with window, and when we came we where taken to the staff's quarter, behind the toilets, into a windowless cell with the smell of mould in the air. The shift manager blamed the agoda and told us to either pay for an upgrade or to sort it out with the agoda, but they didn't even let us use their phone, even though it was a local call. The shift manager simply told us that it wasn´t her problem and it didn't bother her a all to see us sitting totally baffled in the hot lobby with a baby and not knowing what to do. Instead of vacationing, my husband had to run a around and search for payphones, buy sim cards, wait in phone line etc. As if that wasn't enough, the shift manager finally told us everything was ok and we could stay in a normal room, but after 2 days she said she needed another confirmation from the agoda, so my husband needed to deal with this again. During this time, we enjoyed a welcome drink, and when the staff saw that we only came for the welcome drink they wanted to seat us at a dirty table and they sourly asked if we didn´t want to order something more. The room was cleaned every day, but the schampoo bottles were replaced with already opened ones, which didn't look too nice. After 3 days we couldn´t stand it anymore and went to the hotel across the street. Don't go to this hotell, it is more relaxing to stay at home.

Parminder S.
India
May 10, 2010
Few Words about Serene Resort
Near to beach, Near to all amenities and More over for INDIAN, a Indian Cusine Resturant is opposite to hotel.
Hotel Staff cooperative but speak/understand less English Breakfast is more eatable towards Eggetarians and Non - vegs. Less choice for vegs
Near to beach, Hotel Staff cooperative but speak/understand less English Near to all amenities and more over for INDIAN, a Indian Cusine Resturant is opposite to hotel.

Sarah F.
United Kingdom
May 07, 2010
Serene Resort, Phuket
Nice layout, two pools, fridge in room, nice balcony
none
This is a really nice hotel, not far from the beach, but a bit towards the end of town. It’s a bit family oriented, but we enjoyed our stay anyhow. Really clean, nice beds, and the resort has a nice layout with large balconies overlooking the two pools. We appreciated the fridge in room & nearby convenience store.

Sarah F.
United Kingdom
May 07, 2010
Serene Resort, Phuket
Nice big clean rooms, choices of swimming pools, not far from beach
lots of steps to get up to the accommodation - spread out through landscaped gardens
We got upgraded to the Serene Garden resort which is further away from the centre of the end of town. It’s a bit family oriented, but we enjoyed our stay anyhow. Really clean, nice beds, and the resort has a nice layout with large balconies overlooking the two pools. We appreciated the fridge in room, very similar to the sister resort.

Brent K.
Canada
May 05, 2010
Book through Agoda
Pool and location
Staff and charging for everything
The staff at the front desk were horrible. Make sure you pay the 3 extra dollars to get the upgraded room and don't make any changes like adding a person to the room or they will charge you more for a roll in bed than the actual room.

Brent K.
Canada
May 05, 2010
Poor Staff
Pool and Superior Room
Staff Staff and Staff
This hotels staff was horrible, but the rooms were great as was the ppol and location. I would stay here again, but I would make sure that I booked everything on Agoda so that they could not charge me for everything that I changed. I had to add one person to the reservation one night and they charged me almost the same price as another room.

Dat N.
Vietnam
May 04, 2010
The best family resort in Phuket
Large swimming pool, central area, modern architecture, spacious and beautiful room with large screen LCD, friendly staff, good choice of breakfast buffet and restaurants
cannot think of any
me and my girlfriend had the best vacation at the hotel. we arrived at the room with surprises. it was so spacious and designed in a very modern way. the swimming pool is big too, and is now restricted to only Busakorn residents. the hotel is quite close to the central area, but will need a 15-min walk to Bangla road. the breakfast buffet was varied with good food. we also tried out Sam's steakhouse which was decent too. I cannot think of any weaknesses staying there and will definitely stay there again if we come back to Patong in the future. Oh and we could borrow DVDs to watch when tired of walking out too. awesome.

Anthony M.
United States
May 02, 2010
good choice for the price
walking distance to kata beach
totally inflexible regarding late checkout- even when hotel was virtually empty- wanted 800 baht for any period of time past 12 noon until 6 pm
Older hotel on a hill just a short walk from Kata beach, one of the nicer stretches of sand on Phuket. One that also gets decent surf when the conditions are right. Phuket as a whole is overcrowded and overpriced both in terms of food and transportation. However, if you are going this isn't a bad place to spend a few days. The rooms are starting to show their age, but there is a decent pool.

Chee S.
Malaysia
April 25, 2010
Great hotel, great place!!
The room was great, nice presentation, clean. Bathroom is clean. Swimming pool is great and clean, theres basketball ring too!! Great location I must say, its near to a short walk of shops and not too far to Kata Beach. Staffs are friendly and helpful, and be able to communicate in English. Breakfast buffet were EXCELLENT!! I love the breakfast! Great layout on the overall of the hotel.
No wireless internet in the room, internet is not free. When we check in, the staff took a longer time then normally to make us a room, because they cant find the record of our booking ??? No free shutter service to Patong Beach. Not convenient for older people to stay, because theres a lot of staircase and its a bit hilly to get up to the top rooms. Shower, the hot water is not hot enough.
The room is great and clean. The bath is clean as well. The location of the hotel is great. A few minutes walk you can reach to the shop-houses and restaurants, and as well to Kata Beach. I love the breakfast, the buffet is good and quality is great, variety and its good standard. The swimming pool is great, with basketball ring and great layout with fountain. The staffs are friendly and helpful, be able to communicate in english. However, when we were there, the checking-in took a while to wait, because they cant find our record, I supposed the system should be more efficient in order to avoid this kind if situation, especially the transaction has been paid and etc. Its not convenient for older people, the staircase and the hill are gonna give them a hard time to climb. And the hot shower system is not functioning well, the water is not at the level of warm to hot. I should suggest that they should provide a free wireless internet service.