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Chanalai Flora Resort, Kata Beach

175 Koktanod Road, Kata, Phuket, Thailand

Very good 7.6
Based on 941 reviews

Recent customer comments

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Very good

based on 941 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.5
  • Location 8.1
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.9
  • Food/Dining 7.2

Johan G.
January 12, 2014
Sun and Beach
Location, Room size
Poor cleaning, the balcony door window looked like a disaster. Messy breakfast, missing many items, staff couldn't keep up. Some impolite staff. Poor service from housekeeping upon special requests. Lousy matrasses, they were stone hard. Poor water quality, very rusty water. Pool water looked somewhat "muddy" most of the time. Seems like the hotel is very popular among the Russian nationalities.

Emir S.
January 02, 2014
close to beach
close to the beach, clean, close to restaurants
nice stay but very loud russians. close to beach and restaurants.

Eric W.
United States
December 30, 2013
location and proximity to the beach
Terrible - we booked on a good price and were never told there was a mandatory $180 USD charge for Christmas dinner with no alcohol. When we got there we found the pools were completely filthy and staff refused to clean them. They were grey and cloudy with a layer of scum. The rooms had air conditioning that was damp and moldy and every time someone lit a cigarette in a room or outside the smoke came in through the AC. The beds were sandy and smelled of the last guests.The staff never cleaned the rooms until you complained at least 3X - then they would only clean what they wanted. That is only the beginning - if you want tourist hell this is your place!!

Vorapas S.
December 22, 2013
Value for money
cleanliness internet staff
great and cheap we stayed for two night. Staff were very helpful. The tailor shop in front of the resort also nice.

Brittanie B.
New Zealand
December 14, 2013
Great value for money on flash deal
Great breakfast, pool, awesome location
Highly recommend we got the deal I a flash deal so was great Bali for money. They restaurants are really yummy around the area. All in all great stay.

Steve J.
United States
December 11, 2013
comfortable stay and reasonable in price.
close tobeach,restaurants and shopping
All good except they tried to charge me for very little misc things. Ice brought to my room. I took two glasses from room for drinks by the pool. Left them in the restaurant area and they charged me. Rediculous. Also took forever to check out.

December 07, 2013
bed was not so good condition in my room
close to beach

Masha P.
December 01, 2013
Suited to Russian groups
I would else where
Every one seem to know this hotel as Serena Resort not Tropical Serene Resort. It's not quite like the photos as well. Rooms are dated and not very well maintained. Pool water didn't look very clean. The breakfast was OK, however you have to get their before 9am before the food is gone. Food seems to be Russian orientated . Staff not overly helpful.

Tara A.
November 20, 2013
Clean comfortable kind size bed and 2 pools!
Large comfortable bed, pool view balcony, close to beach
Very comfortable stay and just around the corner from the beach. 5 minutes walk. Loved the big room, kind size bed and balcony overlooking two pools.

Deon N.
South Africa
November 20, 2013
Great Holiday, bad staff at Hotel.
Location and swimming pools.
Phuket was great but we expected alot more from this hotel. The staff is really poor and NO effort was made to accommodate ANY of our requests. The hotel cater for BIG russian and chinese tour groups, breakfast restaurant is overcrowded in the morning by these groups and you get the feeling that any other tourists are being accommodated by force, they give you the idea that they do you a big favour to accommodate you, although i am sure we paid the same or even more than these individuals in their tour groups.Would return to Phuket but NOT to Tropical Serene Resort.