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Chanalai Flora Resort

175 Koktanod Road, Kata, Phuket, Thailand (Show on map)

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Formerly : Tropical Serene Resort

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Hotel Area: Kata Number of Rooms: 144
Free Wi-Fi

Recent customer reviews

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7.6

based on
705 reviews

Value for Money
7.8
Location
8.0
Staff Performance
7.3
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.5
Food/Dining
7.2
All reviews (705)
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David D. Solo travelers Australia, April 15, 2014
Very friendly and affordable resort

The room swimming pool and the breakfasthe
6
Very comfortable
Sh K. Couples South Korea, April 10, 2014
Not well-maintained hotel

No good points at all.
2
All staffs were very unfriendly and unhelpful. There are a lot of fines when losing a room key, beach towels, and so on. Hotel facilities and rooms are very shabby and not well-maintained. Curtain and bedding in the room are very dirty and even there is some mold on them. The walls of the swimming pool are very dirty too. They use rainwater that must be used in the toilet to supply the shower facilities and the washing stand in the bathroom. I had to use drinking water when brushing teeth. Breakfast was very poor. Even the price is very expensive regarding to their service and facilities. They use the old name, Serene Resort.
Rikard P. Couples Sweden, February 25, 2014
Nice hotel close to city and beach

Location, shoping, beaches
7.7
Very nice hotel and close to every thing you want on your vacation. Friendley and helpful staff. Lots of stairs in the hotel, not possible to live there if you use a wheelchair.
Robert G. Solo travelers Sweden, February 22, 2014
+30 degrees

Staff, the lunch/dinner, location.
7
I had a good stay at the hotel. The staff was realy good and helpful. But i wouldnt recomend this hotel to the lonely backpacker tho. Because this is more a hotel for the family with kids. For the family i recomend this hotel! Tnx for the good visit! Bye
Janel S. Couples Estonia, February 13, 2014
Not nice hotel

location, near to shops and beach, and that's it
3
Not very tidy hotel, rooms need a serious renovation, towels old and not clean. We were given 1 towel instead of 2 and afterwards we had to write an explanation, why one was missing! Hugh cockroaches in the room and near the pool area. Mold in bathroom.
Brett C. Couples United Kingdom, January 23, 2014
Good location but overpriced.

Location; breakfast; pool area.
5.3
The hotel's location is excellent situated about a five minute walk from the southern end of Kata Beach and the main nightlife and restaurant areas. The hotel's facilities are fairly good and there are two pool areas for relaxing during the day. Breakfast is served for a long time and is both plentiful and varied. The restaurant also served good food and represented value for money. The rooms were large and spacious with a balcony and could easily accommodate three people if required. On the downside the housekeeping did not clean the rooms properly and did not refresh towels or soap. This was pointed out to reception in a friendly manner before going out early one evening. However the issue was not resolved and it took about four late phone calls to resolve it later that evening. Considering the price that was paid for the accommodation and the type of guests that it is trying to attract, due to the customer service issues overall the hotel did not represent value for money.
Johan G. Couples Sweden, January 9, 2014
Sun and Beach

Location, Room size
5.3
Poor cleaning, the balcony door window looked like a disaster. Messy breakfast, missing many items, staff couldn't keep up. Some impolite staff. Poor service from housekeeping upon special requests. Lousy matrasses, they were stone hard. Poor water quality, very rusty water. Pool water looked somewhat "muddy" most of the time. Seems like the hotel is very popular among the Russian nationalities.
Emir S. Couples Sweden, December 29, 2013
close to beach

close to the beach, clean, close to restaurants
7.3
nice stay but very loud russians. close to beach and restaurants.
Eric W. Couples United States of America, December 27, 2013
Horrible

location and proximity to the beach
3
Terrible - we booked on a good price and were never told there was a mandatory $180 USD charge for Christmas dinner with no alcohol. When we got there we found the pools were completely filthy and staff refused to clean them. They were grey and cloudy with a layer of scum. The rooms had air conditioning that was damp and moldy and every time someone lit a cigarette in a room or outside the smoke came in through the AC. The beds were sandy and smelled of the last guests.The staff never cleaned the rooms until you complained at least 3X - then they would only clean what they wanted. That is only the beginning - if you want tourist hell this is your place!!
Steve J. Groups United States of America, December 8, 2013
comfortable stay and reasonable in price.

close tobeach,restaurants and shopping
7.7
All good except they tried to charge me for very little misc things. Ice brought to my room. I took two glasses from room for drinks by the pool. Left them in the restaurant area and they charged me. Rediculous. Also took forever to check out.

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Customer Reviews - Chanalai Flora Resort, Phuket

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