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Excellent 9.0
Based on 593 reviews

Recent customer comments

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Excellent



based on 593 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.6
  • Location 9.0
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.3
  • Food/Dining 8.1

7.6 Gillian C.
Singapore
April 11, 2016
Charming service but room was so-so
The staff were excellent - proactive and helpful. As for the actual facility - I felt that they spent time, money and effort on the 'little extras' eg welcome drink, rose petals on the bed.. which would have been better spent on the basics - eg fixing the bath tub that causes water to flow down to the floor, better sealing of the windows facing the noisy road, properly drying out the sheets before putting them on the bed (they were damp). The location was good and the local restaurant recommendations were spot-on. I would choose a different hotel next time.

9.2 marten N.
Sweden
March 27, 2016
staff ++++++
Extremely nice staff trying to assist in all matters. Hard to find more dedicated staff anywhere! Location very good.

9.2 VICKRAM J.
India
March 27, 2016
Charmingly cute hotel
Cool place

9.6 Avishai W.
United States
March 26, 2016
Great hotel, friendly and helpful staff
The staff here is great -- helpful and friendly but not overbearing. The rooms are clean and decent sized for Hanoi, and while the hotel feels a little dated, it's a very nice place to stay. Tons of great things to explore and fantastic food nearby.

6.7 GUANKEE T.
Singapore
March 17, 2016
Hotel Charisma
Friendliness, hospitality and services
It was a pleasant stay overall. It was great but sad to say that on my day of departure from the hotel, and after having my breakfast, I had food poisoning. Somehow the food was contaminated. It spoilt my journey to Ho Chi Minh.

6 Thop N.
Thailand
February 24, 2016
good room
clean nice staff good room
good hotel

8.7 joo T.
Singapore
January 31, 2016
Convenient, clean and friendly staff
Cleanliness, good value for money and good location

10 Johanna N.
Germany
January 29, 2016
Perfect place to visit Hanoi
The staff is soooo nice! They help you out with everything and have perfect recommendations. Location is perfect if you wanna visit the old center of Hanoi and the night market. we had a computer in our room which was really great. We come back :)

7.7 Anh L.
Vietnam
January 23, 2016
Good
Nice staff
Good

9.3 Jim R.
United States
January 13, 2016
So welcoming
Staff is welcoming at all times, location, value
They knew my name from first day, seemed to genuinely care about me, patient with multiple questions and requests. Would go again!